1. CASA Training Manual Chapter 7
Communication Skills
CASA Training Manual
Chapter 7

2. Objectives Understand effective communication
Observe children-establish trust and rapport
Identify different styles of dealing with conflict
Collaborative approach
Rules of confidentiality

3. Good Communication Requires:
Self-awareness
Sensitivity
Skills

4. Rapport and Trust with Children
Sincere interest in the child as person
Takes time and energy
Involves actively listening
Needs regular nurturing
Requires honesty in all communication
Is developed for the benefit of the child, not the adult

5. Conflict Management Styles
Directing
Avoiding
Accommodating
Compromising

6. Keys to successful Collaboration
Develop a partnership
Assess reasons for collaborating
Set goals-make a written plan
Learn and practice skills
Celebrate accomplishments

7. Confidentiality Is clearly defined in court's order
Case information may only be disclosed to parties of the case