1. Project plan for ITIL implementation
Subtitle or presenter

2. Copyright ©2014 20000Academy, all rights reserved.
Content
Project objectives
Project results
Project risks
Mitigation of project risks
Milestones
Project organization
Implementation deadlines
Tools
Reporting
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3. Copyright ©2014 20000Academy, all rights reserved.
Project objective
To implement ITIL processes and functions by [date] at the latest.
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4. Copyright ©2014 20000Academy, all rights reserved.
Project results
Results of the ITIL implementation project:
Service Desk
Incident Management
Problem Management
Request Fulfillment
Change Management
Service Asset And Configuration Management
Insert all processes and/or functions which will be implemented in the scope of the project
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5. Copyright ©2014 20000Academy, all rights reserved.
Project risks
The main risks in the implementation of the project are the following:
Extension of deadlines in the project setup phase
Extension of deadlines in the process implementation phase
Performing activities that incur unnecessary costs and waste time
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6. Mitigation of project risks
Measures to reduce project risks:
Monitoring of project activities, i.e. deadline compliance. Intervention by the project sponsor in a timely manner.
Hiring a consultant
Measures to reduce the above-mentioned risks are the following:
The project manager monitors that all activities in the project are performed within defined deadlines, and seeks intervention by the project sponsor in a timely manner
Hiring a consultant to ensure that time or resources are not spent on activities that are not important for the project, and that individual activities are not headed in the wrong direction
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7. Copyright ©2014 20000Academy, all rights reserved.
Milestones
Milestone
Due date
Initiation
Planning
Assessment
Implementation
Result Review
Continual Service Improvement Setup
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8. Copyright ©2014 20000Academy, all rights reserved.
Project organization
Project Sponsor: [enter project sponsor’s name]
Project Manager: [enter project manager’s name]
Participants in the project:
Name
Organizational unit
Job title
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9. Implementation deadlines
Process
Deadlines for process acceptance
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10. Copyright ©2014 20000Academy, all rights reserved.
Tools
The following tools will be used for the project:
[Project Management tool name]
A shared folder including all documents produced during the project – [Folder name]
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11. Copyright ©2014 20000Academy, all rights reserved.
Reporting
Project Reporting –project reports will be produced regularly:
Frequency – once a month
Responsible – Project Manager
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12. Project plan for ITIL implementation
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Project plan for ITIL implementation
[presenter’s name]
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