1. Tool #1: Successful Workplace Communication Employee Success Toolkit Copyright Harriet Meyerson 2008 www.Confidence Center.com

2. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Your success at work and in life depends on how well you communicate!

3. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com How do you like to communicate? Email Which of these three do you think is the most effective? Telephone Personal Contact

4. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Personal Contact is the Most Effective  You can see each other’s body language.  You can have eye contact.  You can feel the energy.

5. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Nobody achieves success alone! Everyone benefits when we share our knowledge and encourage each other.

6. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Develop a Network at Work  Ask a co-worker to lunch  Meet people in different departments What are some other ways we can network with others at work?

7. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Look for Common Personal Interests  Hobbies  Vacations  Pets  Children  Sports

8. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Network in Your Community  Join associations  Attend social gatherings  Volunteer for community projects How are you involved in your community?

9. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Magic Words ““Thank you.” ““Would you please?” ““You might be right.” What other magic words can you think of?

10. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Four C’s to Think About C onsistency C larity C ompromise C onfidence

11. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Consistency Builds Trust  Match your words and tone of voice  Match your words with your facial expressions  Match your words with your body language

12. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Clarity  Don’t assume that people understand.  Confirm what you said.  Instead of asking, “Did you understand what I said?” Take responsibility by asking, “Did I explain this clearly?”

13. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Compromise  Conflict opens the door to exploring new ideas.  Don’t take the conflict personally.  Ask, “What is best for the company?”

14. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Confidence  Believe in yourself.  Believe in what you have to say.  Have the courage to communicate about difficult workplace issues.

15. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Be Interesting DDiscuss current events SShare personal stories LListen, listen, listen!

16. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Don’t Sound Dogmatic. Instead Say… “I think.” “It seems to me that…” “My opinion is…”

17. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Keep the Conversation Flowing Who? What? Where? When? How?

18. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Successful Workplace Communication Quiz & Discussion Questions

19. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Question 1 Why is personal contact important in the workplace?

20. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Question 2 How can you reach out to others at your workplace and develop a network of people and resources?

21. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Question 3 Why is consistency important in communication?

22. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Question 4 Why is it important to act self- confident when you are communicating?

23. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Question 5 Name three ways in which you can learn to Be Interesting in your communication.

24. Successful Workplace Communication © Harriet Meyerson, 2008 www.ConfidenceCenter.com Set Your Goals What are your three main goals for improving your workplace communication?