1. Emotional Intelligence 2.0
By Travis Bradberry & Jean Greaves
Alley Cheung
WMBA 5729 Emotional Intelligence at Work
Dr. S. Holt

2. The Big Picture
Emotional Intelligence (EQ) is critical to your success
Increase EQ with four core skills
Build the skills into strengths
To exceed goals and achieve fullest potential
Only 36% of people can accurately identify their emotions
EQ accounts for 58% of performance in all types of jobs

3. P.15

5. Self-Awareness Ability to accurately perceive your own emotions
Understand your tendencies across situations
Requires a willingness to tolerate the discomfort of focusing on feelings that may be negative
The more we understand the beauty and the blemishes, the better we are able to achieve our full potential

6. Self-Awareness Strategies

7. Self-Management Ability to use awareness of your emotions
To actively choose what you say and do
Develop an increased capacity to respond effectively to your emotions

9. Social Awareness
Ability to accurately pick up on emotions in other people
Understand what is going on with them
Perceiving what other people are thinking and feeling

11. Relationship Management
Ability to use your awareness of your own emotions and those of others
To many interactions successfully

13. Latest Discoveries in EI
AVERAGE EQ

14. GENDER DIFFERENCES IN EQ
AVERAGE EQ

15. SELF-MANAGEMENT LEVEL SELF-MANAGEMENT LEVEL
GENERATIONS
SELF-MANAGEMENT LEVEL
AGE

16. EQ LEVEL
EQ SKILLS

17. Use EI Skills to… Know yourself Understand others
Make better decisions
See and seize opportunities
Identify problems before they escalate
Manage difficult situations and conversations

18. Recommendations: Buy the book
Do the Emotional Intelligence Appraisal test
Use the strategies to work on your EQ skills
Choose an EQ mentor
Learn and practice
Take the test again
Compare your EI scores!