1. old.libqual.org LibQUAL Canada Results Highlights Martha Kyrillidou Gary Roebuck Association of Research Libraries October, 2007 Ottawa, Canada

2. old.libqual.org LibQUAL Canada Respondent Profile - Age User GroupsCanadian GovernmentColleges and UniversitiesCommunity Colleges AllEnglishCan. FrenchAllEnglishCan. FrenchAll Under 180.00% 0.28%0.31%0.18%0.12% 18 - 221.90%1.08%4.35%42.81%45.04%36.23%37.66% 23 - 3011.26%9.40%16.85%30.67%27.01%41.50%25.30% 31 - 4541.25%41.59%40.22%15.64%15.75%15.33%21.83% 46 - 6543.69%45.39%38.59%10.00%11.15%6.61%14.93% Over 651.90%2.53%0.00%0.59%0.73%0.16%0.17% N73755318442,68131,89510,7864,206 Language Ratio 75.03%24.97% 74.73%25.27% Canadian Government – 75% or greater of respondents are between the ages of 31 and 65. This trend persists in American English respondents but Canadian French respondents were slightly younger. College and Universities – 70% or greater of respondents are between the ages of 18 and 30. This trend persists in American English respondents but Canadian French respondents were slightly younger. Community Colleges – More evenly spread over the age groupings with 20% or greater of respondents falling in the 18-22, 23-30, or 31-45 categories.

3. old.libqual.org LibQUAL Canada Respondent Profile - Sex Canadian GovernmentColleges and UniversitiesCommunity Colleges AllEnglishFrenchAllEnglishFrenchAll PRRRPRRRPR Female65.31%37.55%35.21%44.57%56.51%61.51%64.10%53.85%50.84%63.43% Male34.69%62.45%64.79%55.43%43.49%38.49%35.90%46.15%49.16%36.57% N9,9107355511841,043,22042,66931,88110,78849,7054,203 P = Population R = Respondent Canadian Government – Females outnumber males by nearly 2 to 1 in the population but this is inverted in the response group where men dominate. This trend persists in the American English responses but evens out in the Canadian French responses. College and Universities – There is a slight skew towards females in the population but this widens even further in the response set. This trend persists for American English responses but evens out in the Canadian French responses. Community Colleges – The sexes are evenly divided in the population but nearly 2/3 of the respondents are female.

4. old.libqual.org LibQUAL Canada Respondent Profile – Core Disciplines Canadian Government – Respondents predominantly individuals with backgrounds in math or science (64%). College and Universities – Respondents are largely distributed over engineering/computer science, humanities, science/math, and social sciences/psychology Community Colleges – Respondents largely associated with business or health sciences. Canadian Government Colleges and Universities Community Colleges PRPRPR N4,975739977,38741,61450,2613,944 Agriculture / Environmental Studies 2.53%2.90%2.06%1.27% Applied Technologies and trades 20.88%8.62% Architecture 0.28%0.43%0.30%0.03% Business 11.37%9.39%18.26%22.41% Communications / Journalism 1.45%1.80%1.98%1.75% Education 7.23%7.06%1.97%2.74% Engineering / Computer Science 10.25%11.87%6.88%8.16% General Studies 2.18%1.17%16.17%10.42% Health Sciences 12.26%9.56%16.45%20.56% Humanities14.79%14.34%13.42%15.76%3.00%4.87% Law2.67%5.95%1.87%2.11%0.40%0.30% Military / Naval Science 0.09%0.32% Other6.03%9.07%3.12%4.10%1.43%8.67% Performing & Fine Arts 3.13%3.59%1.72%2.59% Personal Improvement / Leisure 0.03% Science / Math72.88%63.87%12.25%14.00%1.94%4.18% Social Sciences / Psychology3.62%6.77%14.81%14.19%1.49%3.19% Undecided 3.77%1.77%5.07%0.20% P = Population R = Respondent

5. old.libqual.org LibQUAL Canada Core Dimension Summary (by type and response language)

6. old.libqual.org LibQUAL Canada Core Dimension Summary (by type and response language)

7. old.libqual.org LibQUAL Canada Core Dimension Summary (by type and response language)

8. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group & response language)

9. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group & response language)

10. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group and response language)

11. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group and response language)

12. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group and response language)

13. old.libqual.org LibQUAL Canada Core Dimension Summary (by user group and response language)

14. old.libqual.org LibQUAL Canada Priority core items (three highest desired scores – by type) * These values tied for their placement All = All Languages AE = American English Responses CF = Canadian French Responses

15. old.libqual.org LibQUAL Canada Priority core items (three highest desired scores – by user group) * These values tied for their placement A = All Languages E = American English Responses F = Canadian French Responses

16. old.libqual.org LibQUAL Canada General Satisfaction Summary

17. old.libqual.org LibQUAL Canada Information Literacy Summary

18. old.libqual.org LibQUAL Canada Library Use Summary N=739 N=42,692 N=4,207

19. old.libqual.org LibQUAL Canada Library Use Summary N=740 N=42,693 N=4,206

20. old.libqual.org LibQUAL Canada Library Use Summary N=740 N=42,691 N=4,206

21. old.libqual.org Research Library Comparison CARL – ARL – SCONUL (Core Dimensions)

22. old.libqual.org Research Library Comparison CARL – ARL – SCONUL (Core Dimensions – by user group)

23. old.libqual.org Research Library Comparison CARL – ARL – SCONUL (Core Dimensions – by user group)

24. old.libqual.org Research Library Comparison CARL – ARL – SCONUL (Core Dimensions – by user group)

25. old.libqual.org Regional Comparison OCUL - CREPUQ (Core Dimensions)

26. old.libqual.org Regional Comparison OCUL - CREPUQ (Core Dimensions – by user group)

27. old.libqual.org Regional Comparison OCUL - CREPUQ (Core Dimensions – by user group)

28. old.libqual.org Regional Comparison OCUL - CREPUQ (Core Dimensions – by user group)

29. old.libqual.org LibQUAL+ ® Team MaShana Davis Technical Communications Liaison mashana@arl.org Yolanda Glass Administrative Assistant yolanda@arl.org Kristina Justh Customer Relations Coordinator kristina@arl.org Martha Kyrillidou Director, Statistics and Service Quality Programs martha@arl.org Gary Roebuck Technical Operations Manager gary@arl.org