1. 1 Leadership March 9, 2010 MGMT 4000, Class 6 Christina Finegold and Linda Miklas

2. 2 What is Leadership? What are the key behaviors of successful leaders?

3. 3 Seven Essential Behaviors  Know your people and your business  Insist on realism  Set clear goals and priorities  Follow through  Reward the doers  Expand people’s capabilities  Know yourself Execution, Bossidy and Charan, Crown Business, 2002

4. 4 “What Leaders Really Do” (Kotter) ManagementLeadership Coping with complexityCoping with change Coping with complexityCoping with change Planning and budgeting Setting direction Organizing and staffingAligning people Controlling and Motivating people Problem Solving

5. 5 Goleman’s EI Model Self-Management SkillsAbility to Relate to Others -Self-Awareness-Empathy -Self-Regulation-Social Skill -Motivation

6. 6 Goleman’s EI Model What I See Personal Competence Social Competence What I Do Self-Awareness Social Awareness Self-Management Relationship Management

7. 7 Key Questions To Ask Yourself: Self-Awareness Can I accurately identify my own emotions and tendencies as they happen? Self-Management Can I manage my emotions and behavior to a positive outcome? Social Awareness Can I accurately identify others’ emotions and tendencies as I interact with them? Relationship Management Can I manage the interactions I have with others constructively and to a positive outcome?

8. 8 Authentic Leadership  Learn from your life story  Develop self-awareness  Practice values/principles  Balance intrinsic/extrinsic motivations  Build reliable, trustworthy support team  Stay grounded  Empower others to lead Discovering Your Authentic Leadership, George, Bill, Sims, Peter, McLean, Andrew M., Mayer, Diana, Harvard Business Review

9. 9 How Development Occurs Experience Based Learning Relationship Education Projects/AssignmentsBossesCourses JobsColleaguesSeminars/Conferences HardshipsMentors Training Programs Community Service Coaches e/Distance Learning

10. 10 What Contributes to Development? - Center for Creative Leadership Challenging Assignments 48% Other Events 17% Significant Other People 17% Hardships 18%

11. 11 Creating the Environment Trust earned one person at a time Accountability for the right results Opportunity for Growth & Impact

12. 12  What questions should the leadership team be asking themselves and each other in the next 12-18 months to determine the best course of action?  Be prepared to report your top 3-5 questions that you would recommend this leadership team ask themselves

13. 13 References   Discovering Your Authentic Leadership, George, Bill, Sims, Peter, McLean, Andrew M., Mayer, Diana, Harvard Business Review, 2007.   What Makes a Leaders? Goleman, Daniel, Harvard Business Review, 2004.   What Leaders Really Do, Kotter, John P., Harvard Business Review On Point, 2001.  Execution: The Discipline of Getting Things Done. Bossidy, Larry and Charan, Ram, 2002, Crown Business.