1. INTRODUCTION TO SUSTAINABLE OPERATIONS Professor Mellie Pullman Spring 2013 1

2. Today’s Activities 2  Introduction  Syllabus & Important Dates  What is Sustainable Operations?  Photographs & Index Cards  Littlefield Code  Process Analysis Tools

3. You can call me: 3  Mellie or Dr. / Professor Pullman Course Site (lecture notes, cases, syllabus, etc.) http://www.pdx.edu/sba/fp-mellie-pullman Office hours: Wednesday:3:30-4:30 PM Or by request

4. Course Format 4  Allowed 10 minutes break per hour of teaching  Course Time: 12:15-4:05 PM  We’ll break from 2:00- 2:15 (ish) PM  We’ll generally go to ~ 4 PM to allow time for after class questions & Team interactions. (if that’s OK with the class)

5. My Background 5  BS &MS (Mechanical Engineering-Alternative Energy Systems)  MBA & Ph.D. (Operations Management & Marketing Models)  Work Experience  Test Engineer  Brew-master  Owner of Xeriscape Landscape Company  Quality Manager for Black Diamond Mountaineering & Ski Products  Consulting

6. Consulting : Product & Process Design and Improvement 6  Cirque Du Soleil  Hotels & Airports  Ski Resorts  Black Diamond Outdoor Equipment  Nestle Coffee Machines  Vodafone

7. Teaching 7  20 years covering many types of classes  Supply Chain Management  Operations Management  Global Management  Simulation & Modeling  Entertainment Management  Service Operations Management  Portland State University, Bainbridge Graduate School, Presidio, Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

8. Other fun facts… 8  Writing & publishing articles & books  Traveling, hiking, rock climbing, skiing, cooking and researching food producers, wineries, breweries, and restaurants.

9. What about you? 9  Please spend a few minutes filling out this index card with:  Your preferred first name (& last name)  Contact email  Current job and responsibilities  Other interesting jobs  Where are you from originally?  Fun facts about you

10. Class members 10

11. During breakouts and breaks 11  I will take your photograph to put on your index card so I can get to know your name by next time.

12. Objectives 12  Appreciate the strategic role of operations in all types of organizations.  Understand the importance of links between customer needs, sustainability, and operations design.  Describe the ways in which the operations function interacts with other functions.  Identify opportunities in operations for sustainability improvements.

13. Continued… 13  Transfer operations ideas and innovations from one type of organization to another.  Understand supply chain management and its importance from a sustainability perspective  Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.  Learn multiple tools for analyzing sustainability and resource use.

14. Why focus on this discipline ? 14  Great Jobs:  Supply Chain Coordinators  Purchasing  Logistics  Sustainability Analysts  Cross-functional jobs

15. PSU Employers for those with Supply Chain Focus (a sample) 15  Adidas, Columbia, Nike, etc.  Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun  Freightliner, Gunderson, Market Transport, Northwest Pipe  Fred Meyer, Cosco, Kettle Chips  Weyerhaeuser, Parr Lumber  All major logistics companies  Restoration Hardware, YoCream, OHSU, Port of Portland

16. Who would like this career area? 16  People with dual interests  Marketing  IS  Finance  Accounting  HR  People who  like to travel and work with many kinds of vendors around the world  speak other languages  want to be in a good job potential area

17. The Classroom Mix 17  Lectures  By myself and others  Case Discussions  Breakout Groups & Classroom Exercises  Problem Sets

18. Intellectual Contributions Individual Activities Problem Sets & Cases 50 % Class Participation & Attendance 15% Group Activities Littlefield Simulation15 % Group Project & Presentation 20% Total100 % 18

19. Participation & Attendance 19  Participation is key!  You learn in proportion to what you put into this class.  Lots of opportunities to get involved  Class attendance is expected.  Poor attendance can affect your participation grade since this is an experiential class.  If you anticipate missing a class, I would appreciate if you would let me know about the situation in advance.

20. Class Etiquette 20 Electronic device use in class is discouraged unless it applies to class. Calculating devices will be very helpful for in-class exercises, Phones should be turned off for class periods unless used as a calculator, Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

21. REQUIRED MATERIALS 21  Text: Meredith & Schafer (2013). Operations Management for MBAs 5 th Edition (or 4 th ). Available at PSU bookstore or through other booksellers ($78 for paperback; $46 for Kindle)  Required: Pullman, M. and M. Sauter (2012). “Sustainability Delivered: Designing Socially and Environmentally Responsible Supply Chains.” Business Expert Press Publishing. Available through Amazon in paperback ($20) or Kindle ($12).  Course Case & Reading Packet available at CleanCopy on Broadway.  Littlefield Technologies Simulation Littlefield Technologies, Responsive Learning Technologies. The Simulation Access Code is purchased on-line and each student needs an access code or he or she cannot get credit for the assignment.  A calculating device should be brought to class every day.

22. Littlefield Team Formation 22  You will need to have your team formed by end of class. (4 people)  You will need to get your Littlefield Code and each team member should sign on.  Agree on team name and team password  Each student must purchase an individual access code. A link to the virtual store is provided on the team registration page. It takes students to http://mgr.responsive.net/Manager/ShowClient. Your institution name is "Portland State University". The product is titled "Littlefield Code for Professor Pullman". The price will be $18, payable by MasterCard, Visa, Discover or American Express cards. Students can register their teams at http://lab.responsive.net/lt/pdx/start.html. To register, you need BOTH the individual code you purchase and the course code 'cash'.http://mgr.responsive.net/Manager/ShowClient http://lab.responsive.net/lt/pdx/start.html

23. What I will provide 23  Class Handouts of lecture slides (also provided on course site).  Overview of what is expected that day and next class period  Additional readings  Spreadsheet skill help!!!  Email support  Office hours