1. Customer Complaints and Awards 2013-14

2. Customer Complaints and Awards Customer Complaints 2013-14 Number of complaints pending at the beginning of the year 28 Number of complaints received during the year 3552 Number of complaints redressed during the year 3547 Number of complaints pending at the end of the year (31-March-2014) 33 Awards passed by Banking Ombudsman 2013-14 Number of unimplemented awards at the beginning of the year Nil Number of awards passed by the Banking Ombudsman during the year Nil Number of awards implemented during the year Nil Number of unimplemented awards at the end of the year Nil

3. Complaints Received F.Y. 2013-14

4. Key Complaint Areas Reversal of Charges ATM Cash Withdrawal Disputes Delayed Statements, Welcome Kits Internet Banking Related Issues

5. The Ratnakar Bank Limited Controlling Office: One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. India. Tel: (022) 022 43020600, Fax: (022) 43020520, Website: www.rblbank.com Thank You !