1. How to Write Emails in English

2. Emails are letters Usually shorter and less formal than letters, abbreviated forms In business world, you should try to appear more formal, not too casual

3. Write an effective subject line To catch reader‘s attention Brief and specific Avoid UPPERCASE

4. Begin with a greeting Depending on the formality of the relationship Dear Mr. Fox, Hello Monica To Whom It May Concern

5. Thank the recipient Replying to client‘s inquiry Thank you for contacting ABC company Find anything to thank for Thank you for your prompt reply

6. State your purpose If you are initiating the communication Make it clear early in the email Keep sentences short and clear I‘m writing to enquire about…

7. Keep it short and to the point Eliminate all the information that is not necessary State the most relevant and interesting information first – people are busy Short paragraphs (3-5 sentences)

8. End with a closing Thank again Refer to future contact Closing line: Best regards, Sincerely Add your contact details Proofread for typos and mistakes

9. Automatic signature Steve Edwards, Marketing Manager ABCD Inc. Tel. +555-7654321 Fax +555-7654378 steve.edwards@abcd.com www.abcd.com

10. Example of a formal email Hello, I read on your web site that you offer Music CD copying for large quantities of CDs. I'd like to inquire about the procedures involved in these services. Are the files transferred online, or are the titles sent by CD to you by standard mail? How long does it usually take to produce approximately 500 copies? Are there any discounts on such a large quantity? Thank you for taking the time to answer my questions. I look forward to your response. Jack Finley Sales Manager, Young Talent Inc. (709) 567 - 3498

11. Example of an informal email Hi Tom, Listen, we've been working on the Smith account and I was wondering if you could give me a hand? I need some inside information on recent developments over there. Do you think you could pass on any information you might have? Thanks Peter Peter Thompsen Account Manager, Tri-State Accounting (698) 345 - 7843

12. Use the power of the internet Use live links in your emails Use grammar and spelling software to check for any errors Use synonyms dictionary, online dictionary, thesaurus

13. Thank you and good luck!