2.  Company Description  Project Management  Process Design  Inventory Management  Supply-Chain Management  Forecasting  Product Design  Conclusion  QUESTIONS?

3.  Founded in 1996 by Minh Ngo  Retail & Online Sales of Consumer Electronics  7 Locations  Own brand of accessories – Velocity  100 million in Annual Revenue  219 Employees  Strategy revolves around “Best Customer Service Possible” & “Price Match” “If a customer doesn’t return after purchasing from us, we don’t deserve their business” – Minh Ngo

4.  Opened in October 2010  As of July – Total Revenue is approx $7 mil  29 Employees  3 Store Managers  26 employees – Sales Rep, Technicians, CSR & RMAs

5.  Computer Gaming Tournament › 60 Participants w/ capacity of 100 › 4 major sponsors  Informally Planned › Project Manager- Mr. Damian Cheytanov, Richmond Store Manger › No PM tools used

6.  Project Scope › Acquire a minimum of 3 sponsors › Assign 3-4 additional employees › Find an adequate location › Ensure sponsorship equipment arrives on time › Setup equipment & ensure computers and software is running perfectly

7.  Utilize project management software › MatchWare MindView 4.0  Provides a WBS  Brainstorm and visualize ideas  Accelerates project planning › Microsoft Project 2011  Creates Gantt Charts  Comprehensive definition of critical tasks and subtasks  Generate a timeline

8.  Current Processes  Issues  Recommendation

10. Lost sale due to e-commerce Urgent purchase (Gift) Transit times of parts Delays in transport Delays in manufacturing

11.  Increase minimum carrying quantity for common components › Minimum carrying quantity for items less sensitive to obsolesces › Implement safety stock

12.  Current Inventory Models › Count two product groups per day › Min / Max Replenish System  Obsolescence › Laptops, motherboards and video cards  Shrinkage › 1.5% shrinkage, approximately $80,000 › Laptop memory, Flash Memory and Hard Drives

14.  Issues › Counting model does not take accurate screenshot of all inventory › High holding costs compared to JIT  Recommendation › Centralized warehouse needed for expansion in BC › Continue with Min/Max inventory system

16.  Reverse Logistics ME

17.  Make or Buy Decision  Issues  Recommendation - Transportation - Storage - Labour - E-commerce Sales

18.  Current Technique › Only Qualitative method “Jury of Executive Opinion”  Issues › Need additional methods  Recommendation › Quantitative forecasting (Exponential Smoothing Model etc.) › Sales Force Composite

20.  In-house brand “ Velocity”  LCD TV Mounts, External HDD, PC Tower  Development is initiated when an opportunity is discovered  Product Design & Production is Outsourced to China  Design sample is reviewed by Executives & Experts within the Company

21.  Use House of Quality  Do Primary Research on Technological Capabilities. › After a survey, we discovered some characteristics of HDD that consumers sought after. i.e USB 3.0 & Low Operating Noise › Velocity branded External HDDs are lagging behind competition in these 2 areas.

23.  Reevaluate three of the company’s weaker operational aspects. › Project Management › Forecasting › Product Design  Improvement means › Greater Cost Savings › Efficiency › High Quality Products