1. How to write a Report
On Assessment
Source: AUN Secretariat

2. Report Preparation Objectives of Feedback
Level of performance based on AUN-QA guidelines and criteria
Key strengths of university/faculty/programme
Areas for improvement
Quality Assessment Process (Check)
Guide 53-66

3. Report Preparation Review Assessment Findings Verify evidence
Identify Strengths
Establish Areas for Improvement
Clarify
Prepare Final Report
Establish Rating
Verify evidence
Areas which meet criteria
Areas which are best practices
Areas which need improvement
Areas which are major weaknesses
Establish and agree on level of performance or rating
Reconciliation of ratings between teams for common criteria
Confirm areas in doubt
Agree on improvement areas
Presentation of findings at closing meeting
Using AUN-QA Assessment Results Template
Final report
Quality Assessment Process (Check)
Guide 53-66

4. Desktop Assessment
AUN-QA Assessment Planning Template (Programme Level)
Quality Assessment Process (Do)
Guide 53-66

5. Desktop Assessment
Example of Assessment Planning using the Programme Level Template
Quality Assessment Process (Do)
Guide 53-66

6. Quality & Improvement Interpretation
Report Preparation
7-Point Rating Scale
Score
Value Interpretation
Quality & Improvement Interpretation 1
Nothing (no documents, no plans, no evidence) present
Absolutely inadequate; immediate improvements must be made 2
This subject is in the planning stage
Inadequate, improvements necessary 3
Documents available, but no clear evidence that they are used
Inadequate, but minor improvements will make it adequate 4
Documents available and evidence that they are used
Adequate as expected (meeting the AUN-QA guidelines and criteria) 5
Clear evidence on the efficiency of the aspect
Better than adequate (exceeding the AUN-QA guidelines and criteria) 6
Example of best practices 7
Excellent (world-class or leading practices)
After completing the score for each criterion/statement, compute the score for the overall opinion and overall verdict
Quality Assessment Process (Check)
Guide 53-66

7. Report Preparation Guidelines for Feedback Feedback must be: Objective
Based on evidence
Encouraging
Part of a “learning” process
Feedback must NOT:
Ridicule
Mandate solutions
Be insensitive to the overall effort
Ignore the achievement made
Quality Assessment Process (Check)
Guide 53-66

8. Report Preparation Writing Feedback
Use clear, simple, grammatically correct and complete sentences
Avoid jargons or acronyms
Be constructive
Use positive tone
Be specific
Fall within the criteria
Be non-prescriptive – state observations and evaluations
Quality Assessment Process (Check)
Guide 53-66

9. Report Preparation Samples of Feedback Poor Comment
“Staff training needs are revised and frequently met”
Good Comment
“Staff training needs are revised and updated annually. Training was provided to assist staff to operate and maintain equipment and to take proactive approach to address students’ needs”
Show the slide and explain the key differences between a good and a bad feedback report. Your report should not be judgemental such as using the word “frequently”. Instead state your comment factually and indicate the importance of having the practice or process.
Quality Assessment Process (Check)
Guide 53-66

10. Report Preparation Samples of Feedback Poor Comment
“The university sets aside a high 3% of their funds for research”
Good Comment
“Some 3% of the funds are allocated for research activities. The fund is used for the research of new technologies and the commercialisation of new inventions. Staff are allowed to tap into this fund to finance their projects upon approval from the research evaluation committee”
Show the slide one at a time and ask participants to suggest the feedback. Discuss the inputs from the participants. After the discussion, click the slide to show your feedback. Explain the key differences between a good and a bad feedback report.
Quality Assessment Process (Check)
Guide 53-66

11. Report Preparation Samples of Feedback Poor Comment
“The university does not conduct survey to receive feedback from its stakeholders”
Good Comment
“Based on the interview, there is little evidence of the university gathering feedback from students, alumni and employers about the curriculum. This prevents the university from determining and incorporating labour market needs for curriculum development and improvement”
Show the slide one at a time and ask participants to suggest the feedback. Discuss the inputs from the participants. After the discussion, click the slide to show your feedback. Explain the key differences between a good and a bad feedback report.
Quality Assessment Process (Check)
Guide 53-66

12. Report Preparation
AUN-QA Assessment Results Template (Programme Level)
Quality Assessment Process (Check)
Guide 53-66

13. Report Preparation
Example of AUN-QA Assessment Results Report (Programme Level)
Quality Assessment Process (Check)
Guide 53-66

14. Presentation of Assessment Findings
The purpose of the closing meeting is to:
present the key results of the assessment to key management staff
highlight the key strengths and areas for improvement rather than the ratings
ensure that the results of the assessment are clearly understood
provide an opportunity for clarification
confirm of assessment findings
conclude the assessment
Quality Assessment Process (Check)
Guide 53-66

15. Assessment Report & Recommendations
Final Report
Executive summary
Introduction
Summary of the Results of Assessment
Criteria and their scores
Overall verdict
General comments
Conclusion
Results of Assessment
Quality Assessment Process (Act)
Guide 53-66

16. Report on the Quality Assessment at Programme Level for Bachelor of ____________________________ at the Faculty of ______________, University of _______________________
Introduction
This report documents the findings on the quality assessment at programme level for the Bachelor of __________________________ at the Faculty of ______________, University of ____________ on _____________. The quality assessment was carried out by _________________ from ____________ and __________ .
The report is based on the information provided in the self-assessment report, on- site verification of the documentation and interviews with selected stakeholders including faculty staff, students, alumni and employers.

17. Results of Assessment
The assessment framework is based on the AUN Actual Quality Assessment at Programmed Level. The assessment covers 15 criteria and each criterion was assessed based on a 7-point scale. A summary of the assessment results is as follows

18. 15 criteria with corresponding scores

19. The Department of _______________________ has put in place quality assurance approaches to address the criteria spelt out in the AUN-QA guidelines. Of the 15 criteria, 9 criteria were rated “better than adequate” especially in programme outcomes, specification and structure & content; student assessment; staff and student quality; facilities & infrastructure; quality assurance of teaching & learning and output. 5 criteria were rated “adequate as expected” and 1 criterion on stakeholders feedback was rated as “inadequate but minor improvements will make it adequate”.

20. A summary of the key strengths and areas for improvement is tabulated below
A detailed report of the quality assessment at programme level for the Bachelor of _________________________ is attached.

21. Conclusion
Based on the self-assessment report, evidences and interviews, the Bachelor of __________________________________ fulfilled all except one criterion. Overall the quality assurance implemented for the programme is between adequate as expected and better than adequate.
Report prepared by:
Date
Enc. Assessment Results

22. Desktop Assessment
Example of Assessment Planning using the Programme Level Template
Quality Assessment Process (Do)
Guide 53-66