1. Our Quality Improvement Plan
Starting a conversation with you

2. Our Quality Improvement Plan
Our Quality Improvement Plan is one of many tools we use to ensure we provide the highest quality care for our patients and their families.

3. What we aim for
Each year, Sunnybrook’s Quality Improvement Plan has a number of different objectives that we strive to achieve.
For 2014/15, we have prioritized 13 objectives that address safety, efficiency, effectiveness, access and integration (see below). For more information, visit our Quality Improvement Plan:
Hand hygiene
Falls prevention
Wait times in our Emergency Department
Medication reconciliation at admission
Wait times for breast cancer surgery
Escalation of care
Patient mobility
Five day surgical mortality
Patient having a primary care provider
Total margin (difference between revenues and expenses)
iLead Quality & Patient Safety Education Program
Patient satisfaction
Surgical site infections for colorectal cancer

4. We would like your input
At Sunnybrook, we believe in listening to patients and families about their experience with the hospital. We want to work together to make improvements.
We are seeking your input and suggestions on three of our quality objectives:
Preventing falls
Patient mobility
Patient satisfaction
We would like your input

5. Preventing falls
A fall can have serious consequences, in particular for our frailest patients.
Sunnybrook is working to reduce the risk of falls and any resulting injuries by:
Assessing patients’ falls risk
Providing mobility assistance, and
Providing patients with information regarding safe mobility practices, ways to improve their mobility, use of mobility aids and medication review when applicable

6. Your input on preventing falls
Do you have other ideas about how we can help to prevent falls in the hospital?

7. Getting our patients moving
In the hospital, patients who stay active often recover more quickly and are able to return home faster. This is especially important for our older patients.
At Sunnybrook, our mobility initiatives include:
Sharing information on the importance of staying active
Supporting patients to keep moving while in hospital
Discussing patients’ mobility on a daily basis
Sharing information on a patient’s mobility progress so that staff, patients and families can be informed

8. Your input on getting our patients moving
What are some ways we can best share information with patients and their families about the importance of staying active while in the hospital?
Do you have any other ideas for how we can enable patients to stay active while in the hospital?

9. Improving Patient Satisfaction by enhancing communication
Patients in the hospital encounter many different care providers. We know that all hospital staff impact a patient’s experience here.
The hospital expects all staff to:
Introduce themselves
Explain their role and how they will work together with the patient
Ask each patient what is important to them and
Share and act upon that information with the health care team

10. Your input on enhancing communication
Do you have any other ideas about how Sunnybrook staff and patients and families can enhance their communication with each other?

11. Thank you for your interest in Sunnybrook’s Quality Improvement Plan.
Final Comments
In the future, how can we keep you better informed about our quality improvement work at Sunnybrook?
Please feel free to provide any other comments.
Submit your comments below or us directly at
You can also learn more at
Thank you for your interest in Sunnybrook’s Quality Improvement Plan.