1. CSC Proprietary CATALYST OCMM ASSESSMENT PART OF THE CATALYST TOPIC INTRODUCTION SERIES FOR CSC INTERNAL USE ONLY

2. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary OVERVIEW What it is FLOW What’s inside FEATURES What’s important TAILORING How to use it

3. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary OVERVIEW

4. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary OCMM – organizational change management maturity – is the concept that: Organizational change capability can be defined as a spectrum of characteristics The spectrum can be divided into measurable levels Each capability level supports a corresponding level in a spectrum of organizational business change scenarios Note: The term “maturity level” may be taken to imply that higher is always better, but OCMM Assessment does not assume this. OCMM Assessment is a technique for measuring organizational change capability, identifying the capability level the organization needs, and aligning the organization’s capability development initiatives with its needs. What Is OCMM Assessment?

5. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Organizational Change Within the Catalyst Framework

6. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The OCMM Assessment Framework 5 levels of business change scenarios and the capability maturity needed for each scenario 3 tiers of assessment A series of increasingly refined assessments with flexibility in determining how far to go The Organizational Change Management Maturity Model is a framework defining the formal criteria for the levels on the maturity spectrum and also for evaluating how well the capability aligns with and supports the organization’s business vision and strategy.

7. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary OCMM Assessments Align Capability to the Business Context OCMM assessments are tightly aligned with the business vision and strategy. They provide clear knowledge of the organization’s capability strengths and weaknesses relative to meeting business change needs. As a result, they enable alignment of business change initiatives to the vision and strategy.

8. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Click on Tools and Techniques / Organizational Change Techniques/ OCMM Assessment Finding the OCMM Assessment Technique in the Knowledge Center

9. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Finding OCMM Assessment Work Product Definitions in the Knowledge Center Look under Work Products or the Work Products Index (to know the work product names, see the publication or the technique, or the Work Products slide). This is an example – other work products are in other parts of the tree.

10. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary FLOW

11. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Conduct OCMM Process Flow Summary Evaluate Business Alignment Conduct OCMM High-Level Assessment Conduct OCMM Detailed Assessment Define OCMM Progression Strategy Execute OCMM Development Initiative Plan OCMM Development Initiative Monitor OCMM Development Initiative Identify current and target capability levels Define progression strategy Progress capability Adjust results Refresh strategy If needed

12. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary OCMM Assessment Work Products Model Views Organization Model View Organization Diagnostic Model Organizational Change Management Maturity Assessment Organizational Change Management Maturity Business Alignment Evaluation Organizational Change Management Maturity High-Level Assessment Organizational Change Management Maturity Detailed Assessment Plans Transformation Plans Organizational Transition Plan Organizational Change Plans Organizational Change Work Plan Organizational Initiative Plan Organizational Change Management Maturity Assessment Plan Organizational Change Management Maturity Progression Roadmap Reports Other Reports Organizational Change Management Maturity Assessment Report Organizational Change Management Maturity Business Alignment Evaluation Organizational Change Management Maturity High-Level Assessment Organizational Change Management Maturity Detailed Assessment Management Work Products Monitoring and Tracking Work Products Program Progress Report

13. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Work Product Dependency Flow Summary Organizational Change Diagnostic Model OCMM Assessment OCMM Assessment Plan OCMM Assessment Report OCMM Progression Roadmap Organizational Transition Plan Program Progress Report Organizational Change Work Plan Organizational Initiative Plan Organizational Transformation Plan Business Direction Model

14. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary FEATURES

15. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Dimensions of the Maturity Model

16. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Maturity Level Definitions Organizational Change Management Maturity Model

17. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The first assessment tier is organized differently from the second and third tiers. Also, its MATURITY INDICATORS have a different perspective from the indicators in the lower tiers. They are not based on the Seven Drivers of Organizational Change. The Maturity Model Assessment Tiers Tier 1 – Business Alignment Evaluation ALIGNMENT TO BUSINESS STRATEGY MATURITY INDICATORS Tier 2 – High-Level Assessment MATURITY INDICATORS Tier 3 – Detailed Assessment MATURITY INDICATORS The maturity indicators in the lower assessment tiers are based on the Seven Drivers of Organizational Change (described in a later slide).

18. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Maturity Model – Tier 1 (1 of 4)

19. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Maturity Model – Tier 1 (2 of 4)

20. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Maturity Model – Tier 1 (3 of 4)

21. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Maturity Model – Tier 1 (4 of 4)

22. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary The Seven Drivers of Organizational Change The organizing principle for the maturity indicators in Tiers 2 and 3 of the Maturity Model For specific indicator criteria, see the Maturity Model in the technique.

23. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Assessment Tier Report Examples

24. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Assessment Tier Report Examples

25. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Assessment Tier Report Examples Organizational Change Management Maturity Detailed Assessment Detailed IndicatorsSelf-DirectedRepeatableStandardized Optimized / DirectiveEmbedded Commitment -Visibility -Accountability -Involvement/Adoption -Urgency/Priority Leadership -Purpose -Style -Behavior -Consistency -Expectation Communication -Strategic/Planned -Consistency -Targeting -Channel Use - Impact Capability -Capacity -Skills -Sponsors/Champions/ Agents -Processes Structure -Role Definition/Population -Responsibility -Adaptability -Governance Framework Performance -Measures -Reward/Recognition -Alignment Current Maturity Level for Detailed Indicator Target Maturity Level for Detailed Indicator Gap Current Level for Driver Target Level for Driver OCMM33 (partial example}

26. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary TAILORING

27. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary Tailoring Considerations The extent of assessment to be performed depends on: Resources and time available for assessment (conducting and participating) and initiatives Time scales and perceived urgency of need for capability Appropriateness to customer situation. Some customers require detailed analysis to make investment decisions, while others either do not require detail or are unwilling to invest in it.. The process is designed to be adapted dynamically to different business change and business strategy scenarios and in response to findings.

28. OCMM ASSESSMENT CATALYST TOPIC INTRODUCTION SERIES CSC Proprietary For more information... contact the Catalyst team(csc catalyst@csc.com).csc catalyst@csc.com The entire collection of Catalyst methodology is easy to explore – just go to the Catalyst Knowledge Center (http://catalyst.csc.com)Catalyst Knowledge Center