1. www.northumbria.ac.uk/international The International Student Journey Neil Slater Head of International Student Recruitment International Office Sue Broadbent Head of Student Wellbeing Student Services

2. How Much do you Know? 1.How many enquiries from International students does Northumbria receive annually? 2.How many Nationalities are represented on Campus? 3.What is the maximum number of hours an international students is allowed to work during term time? 4.How many pages long is the student visa renewal application form? 5.How many student visa applications did Student Services process between September – December 2009?

3. www.northumbria.ac.uk/international Role of International Office Student Recruitment Partnerships & Sponsors Scholarships Marketing & Enquiries Representatives Network Admissions Sponsoring Tier 4 Visas (New Students) Study Abroad & Exchange ( Non EU)

4. www.northumbria.ac.uk/international Regional Offices 4 Offices Malaysia India China Thailand Northumbria Staff Support University Staff, Agents & Partners

5. www.northumbria.ac.uk/international First Contact Direct Email/ Web/ Exhibitions Regional Offices Via Intermediaries Agents Partner Institutions Sponsors

6. www.northumbria.ac.uk/international Agents Wide network – 300 + Extensive training Contractual obligations

7. www.northumbria.ac.uk/international Publicity Materials

8. www.northumbria.ac.uk/international Web & Conversion Activity Chinese and Korean language sites Enquiry management system- Connect “Ask Northumbria”

9. www.northumbria.ac.uk/international Applicant Communication

10. www.northumbria.ac.uk/international Offers Always made by University staff Assessment of qualifications Preliminary fraud checks Assessment of English Language

11. www.northumbria.ac.uk/international Next Steps Passport details Deposits (£4000) Accept offer and terms Tier 4 visa sponsored by Northumbria (CAS No) Biometrics (ATAS Clearance) Apply for visa with original certificates, CAS no and financial documents

12. www.northumbria.ac.uk/international Pre-Arrival Information Joining instructions Pre-departure briefing done in large markets, e.g. China, India, Malaysia Also run by British Council Sent “Coming to Study” – produced by Student Services

13. Supporting the international student journey

14. Student Services – Who are We? Careers jobs search, further study, career planning Chaplaincy details of local places of worship, pastoral and spiritual support Counselling confidential counselling and support Disability support and advice on any disability issue Welfare and Information advice International on all matters relating Support to your study and stay

15. How do we support Students? Pre Entry Practical Information Pre-departure checklist Different country, different culture Available on line and in hard copy “

16. How do we support Students? On Course Meet and Greet Induction Social Activities/Events Visa Renewal and Immigration Enquires

17. Student Visa Extension Extensive support and advice to all who need to extend their student visa Fortnightly visa information workshops Daily visa renewal Appointments All applications sent to Home Office Student Batch Scheme Returned to Student Services and then to student’s UK address Database of all renewals

18. How do we support Students? Exit The road home Post graduation work and study opportunities Alumni

19. What we do for staff Cultural Awareness Training Regular updates on relevant developments Representation on working groups and committees relevant to International student issues Advice and feedback

20. Further Information Website: http://www.northumbria.ac.uk/sd/central/stu d_serv/ Tel: 0191 227 4127 (city) 0191 215 6590 (Coach Lane) Email: sv.welfareandinternational@northumbria.ac.uk Visit Us: Northumberland Building - City campus Allendale Building - Coach Lane Campus

21. Questions?