1. DIVERSITY MATURITY QUIZ: What have we learned? How far have we come? 1. Is diversity a problem? 2. Is diversity the sole responsibility of the HR Dept? 3. Is diversity just about race and gender? 4. Does diversity exclude the white male? 5. Is diversity training just another fad? 6. Is “managing diversity” just another version of EEO/AA?

2. Raising Awareness: Diversity Training n How effective is Diversity Training? Why? n Should the approach be behavioral or ethical? Other? n Should Diversity Training be the only strategy toward Diversity Maturity?

3. Raising Awareness: Diversity Training n A: Assess needs; determine objectives/outcomes n D: Design n D: Develop n I: Implement n E: Evaluate: Have outcomes been achieved, transferred?

4. Raising Awareness: Diversity Training n Questions Diversity Training can answer: n What is diversity? n How can diversity benefit the organization? n What challenges does diversity present? n What is the effect of changing demographics on the org., community, etc.. n Why do people have stereotypes & biases?

5. Raising Self-Awareness: Diversity Training Objectives n What are my biases & stereotypes? n How do antidiscrimination laws affect the organization and me? n What is the organization’s vision for diversity and the policies, goals and expectations toward that vision? n How can I use diversity to my advantage? n How do I apply these concepts at work?

6. Diversity Training: Four Areas of Focus 1. Cognitive: Just the facts 2. Behavioral 3. Emotional: Values and beliefs 4. Organization: Structures and processes

7. What Makes Diversity Training Unique: 1. Highly emotionally charged 2. Connection to bottom line less clear 3. Awareness vs. strictly skill building 4. Total participation needed 5. Personal level

8. Diversity Training Essentials: 1. Live it 2. Constructivism 3. Marketing is key, top support critical 4. Wide-spread support is essential 5. It’s not a snapshot, but ongoing

9. Raising Awareness: Diversity Training n What goes wrong? 1. Perceived as too “touchy-feely” 2. Unrealistic expectations 3. Money runs out 4. Flavor of the month 5. Failure to commit, stay the course 6. Claims of reverse discrimination 7. No transfer!