3.  Introduction  Technology  Potential of Technology  Recommendation

4.  Convergence of ICT  ICT play a vital role  Find the right type of technology › Social media › Customer service

6. Social networking site Launched in 2004 Over 1 billion users Social networking site Launched in 2006 Over 500 million users #twitter @twitter

7. Figure 3 Schramm model of communication

8.  Brand Privilege  Brand Awareness  Loyal Customers

9.  Social media is not a new concept  Customer service tool allow for two-way interaction  Help create brand awareness  Increase Revenue

10.  For more information read the Research Paper  Please feel free to contact me with any questions  Thank you for your time