1. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Angela Rodgers, BSW Providing Support for Students with Social Wellbeing Concerns September 2012

2. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Agenda  Introductions  Reasons why the role was created  How the role was developed and integrated into University Life  Relationship building  Reactive approaches when working with students in crisis  Pro active approaches to prevent crises  Funding  Conclusion September 2012Supporting Student with Social Wellbeing Concerns

3. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What brought about creating a social worker position at Curtin  The Higher Education Participation and Partnership Program (HEPPP).  Anticipation of an increase of students with wellbeing concerns  The need for a streamlined approach across the University and for students to be supported by a trained professional September 2012Supporting Student with Social Wellbeing Concerns

4. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Role development: Commencement Day  Student Support and Outreach Coordinator (SOC)  Position Description included “provide individual and case management support to student with complex and high support needs.”  The concept of a social worker within counselling had been established but it was unknown exactly what this would look like ie: referral, timeframes, scheduling, tasks September 2012Supporting Student with Social Wellbeing Concerns

5. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Role Development-In the beginning  Liaising with on campus support services  Professional experience in case management and risk assessment to developed intake assessment guidelines, referral systems and time frames  An operational manual was created.  A marketing strategy was developed September 2012Supporting Student with Social Wellbeing Concerns

6. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Role Development: Networking and integrating my role into the University Outside the University University Unilife CDS September 2012Supporting Student with Social Wellbeing Concerns

7. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Integration in to CDS  Relationship building within the CDS team was key -meeting with CDS team individually -exploring their understanding of my role and what type of task would be beneficial to reduce their case loads  Building trust and proving I had the professional capacity to do the job  Case consultation and keeping the team informed September 2012Supporting Student with Social Wellbeing Concerns

8. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Integrating into Unilife and the University September 2012Supporting Student with Social Wellbeing Concerns

9. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Challenges Confidentiality Building trust and confidence Boundaries Saying “NO” Perception of professional role amongst staff Time, persistence and reminders Explaining my role Success Trust Understanding of what the SOC does and what the other services do Decreasing overlap within the university Having a trained professional dealing with these concerns Referrals come from all different sources (inside the Uni and in the community) Increase from part time to full time to support international students September 2012Supporting Student with Social Wellbeing Concerns

10. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Connecting to Agencies outside the University  Being new to Perth and developing a resources list specific to University students needs  St. Vincent De Paul was one of the most significant and important connections  Important resources include: SARC, DVAS, St Vincent, Crises Care line, WA Police, hostels and homeless shelters September 2012Supporting Student with Social Wellbeing Concerns

11. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Role Development: Now SOC UniLife SEAT /Faculties Curtin Housing HEPPP Safer Communities St Vincent De Paul/Guild September 2012Supporting Student with Social Wellbeing Concerns CDS Properties (security)

12. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J So what does the SOC do? Health Financial Staff Consultation Networking Emergency Relief Organisational support Transportation Ask Angela Boards Welfare checks HygieneNutritional support Social Wellbeing Workshops Support Victims of Crime Advocacy Support Domestic Violence/family concerns September 2012Supporting Student with Social Wellbeing Concerns

13. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Stats and Work Load  711 Check-ins  568 meetings  340 other appointments  24 group programs, orientation sessions, HA training, welcome dinners + organising 4 Mental Health First Aid training  Stalls, facility visits and promotion of the services  Internal and external consultation and referrals  Committees ie: alcohol campaign, promotions team, SCRT, Mental Health Week 30.07.2010Footer text - slideshow title 44 Students = $1 million

14. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Referral received (email, phone call, self referral) Referral is Reviewed Referral accepted, Referrer notified If it is an emergency, SOC will respond ASAP within 24 hours Student is contacted, safety plan implemented, Confirmation of Attendance Sent to the Referrer Monitor safety plan and case management plan created, implemented and followed up until completion If it is NOT an emergency, SOC will request the referrer to encourage the Student to book an appointment If the Student does not contact CDS within 7 days, SOC will make contact with the student Student refuses Services, Referrer is notified The student books a one hour intake appointment with SOC Case manage plan created, implemented and followed up until completion SOC notifies refer Referral is not appropriate, Referrer notified September 2012Supporting Students with Social Wellbeing Concerns Referral Process

15. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Proactive/Reactive Proactive approach Social Wellbeing Workshops Ask Angela Boards Referrals and case management Safer Communities Response Team Rapport building in student accommodation Orientation presentations Faculty presentations Networking Reactive approach Crises management Case Management September 2012Supporting Student with Social Wellbeing Concerns

16. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Safer Community Program - Purpose  Contributes to a safe and secure environment;  Utilises proactive and preventative approach;  Identifies concerning or threatening behaviour;  Conducts risk assessment of concerning and/or threatening behaviour;  Provides support at all stages of responding to behaviour and/or situation of concern;  Provides support to those who are affected.

17. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Safer Community Program  Attends to:  Threat of suicide or self-harm;  Threat of physical violence towards others;  Alleged criminal acts including assault, domestic violence, stalking;  Mental Health concerns which will have an effect on Campus support services, students, and staff.  Student who have been reported as “missing” by Curtin employees or family members.

18. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Safer Community Program  Members: Deputy Head of the Counselling and Disability Services, Supervisor of Security, Medical Director of Curtin Health Services, Associate Director of Housing, Student Disciplinary and Appeals Officer, SOC  Chaired: Director of Support Services  Meetings on a fortnightly bases or as needed  Confidentiality

19. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Funding  Emergency Relief Funding-St Vincent De Paul  Emergency Relief Funding-HEPPP  Donations-International Emergency Relief  Student Guild-Bookshop Grants, free food, legal assist, reboot project  Scholarships Loan Hardship funding Merit and Needs based scholarships September 2012Supporting Students with Social Wellbeing Concerns

20. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Promotional Material  Brochures  Banners/posters  Word of mouth  Email reminders  Networking September, 2012Supporting Student with Social Wellbeing Concerns

21. Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Questions? September 2012Supporting Student With Social Wellbeing Concerns