1. Travellers Aid “People travel for all sorts of reasons, and Travellers Aid is there to help, as a meeting point after a sporting match or concert, or to welcome someone who is arriving in Melbourne for the first time, or meeting long lost friends, or travelling for deeply personal reasons such as medical treatment or a funeral.” “We are an integral part of the transport system. We add warmth and heart to the journey offering safe and quiet spaces for travellers, and relevant services with dignified outcomes”

2. Purpose, Vision and Values Our Purpose: We exist to provide vital services and dignified outcomes to travellers in need. Our Vision: For travellers at the point of need to have: Easy access to services Relevant services Solutions with dignity Our Values: Compassion, integrity, fairness

3. Travellers Aid Staff Travellers Aid Has 32 staff members who speak 12 different Languages fluently German Polish Punjabi Arabic Spanish Dutch Lunganda Italian French Hindi Japanese Chinese Maltese

4. Our Locations Flinders Street Southern Cross City Village

5. Southern Cross Services Open 7 days Per week Experienced client support officers Personal care and meal assistance Fully accessible bathroom Grab rails, ceiling hoist, adult change table and commode. Comfortable lounge and waiting area TV and Microwave, Mobility equipment hire Fully accessible shower and rest rooms Buggy transport service to assist those who may be elderly, or with a disability to transit safely through Southern Cross train station

6. Flinders Street Services Open 7 days per week Experienced client support officers Personal care and meal assistance Fully accessible bathroom Grab rails, ceiling hoist, adult change table and commode. Comfortable lounge and waiting area with great views TV and Microwave, Mobility equipment hire Luggage storage Fully accessible to all

7. Southern Cross Buggy Service For safe passage through Southern Cross Train Station Operates between 7am 11pm 7 days per week Free Of Charge Booking required though not essential For older, frail people with a disability anyone who may need assistance to travel through the station What we do Pick passengers up from train, bus and taxi Take you to where you need to go with in the station Escort people with vision impairments to travel safely

8. Emergency Relief Travellers Aid Emergency Relief provides assistance with subsidized travel fares for people who are in real need of travel assistance. V/line Met tickets phone cards showers etc 7am- 10pm 7 days per week, phone (03) 9670 2072 High Level of assistance Interstate Travel Open Monday – Friday 10am -4pm & Saturday – Sunday 11am – 4pm

9. Mobility Equipment Mobility Equipment is for hire at all 3 sites Hire is for all, with a discount for concession card holders 3 and 4 wheel scooters Manual wheelchairs Electric wheelchairs Walking sticks, walking frames and crutches Prams Pricing Scooters/ Electric wheelchairs $28 per day Manual Wheel Chairs: $16 per day Prams: $10 per day, $20 deposit Concession card holders receive 25% discount