1. MASTER DATA MANAGEMENT, ROAD MAP CITY OF EKURHULENI, GAUTENG PROVINCE, RSA
MORENA wa LETSOSA

2. TABLE OF CONTENTS Introduction to MDM Data Governance
Stakeholders
Framework
Objectives
Central Property Management
Approach towards MDM Model
MDM Model for Ekurhuleni
Conclusion

3. Introduction to MDM Definition:
A process that spans an organization’s business processes and application systems, enabling the ability to create, store, maintain, exchange, and synchronize a consistent, accurate, and timely ‘system of record’ for core business. A customer information system/database.
Characteristics:
It is shared across systems
It is owned and governed by functional groups
It is fundamental to the proper execution of processes
Uniquely identified entities
MDM is a Single view of the truth:
Managing master data definitions (metadata)
Data modelling
Master data discovery and mapping
Master data quality profiling
Hierarchy management
Master data cleansing
Master data integration
Provisioning
Master data synchronisation

4. Current scenario of the Customer Info
CRM Oracle
Oracle HRMS (Peelow)
E-Health MySQL
Venus (Financial system) Natural/
Adabas
Cash Drawer (Receipting) SQL/Access
Sirsi Dynix (Library Oracle)
Infores
Cash Power (Pre-Paid Electricity) SQL
Intenda Solution Suite
SQL
TCS (Traffic Contravention Sys) SQL
GIS Oracle
Current scenario of the Customer Info

5. Data Governance

6. Data Governance Stakeholders

8. Data Governance objectives
The “Final Goal” is for EMM to have credible data sources to enable the delivery of management and regulatory information in a timely manner. These include the following:
A “single view” of the customer
Have one golden record for each customer with a composite set of information for each account the customer has with EMM.
Enable the capability to associate “other” forms of information such as building plans or scanned document to a specific customer.
Improve customer data quality
Define master data source and slave targets – clearly define data flows.
Define a set of data and business rules for each data element and apply them to all CCA’s.
Improve EMM efficiency levels for data collection
Simplify business processes and reduce duplication of data.
Establish a standard set of business processes to be implemented across all CCA’s in a uniform manner.
Increase EMM’s ability to collect revenue
Have a consolidated view of customer accounts

9. Central Property Management

10. Approach towards the MDM Model
Consolidation of the Customer info to a single Oracle Data Hub as part of the CRM

11. Master Data Management Model
SUPPLIER
PROPERTY
ACCOUNT
EMPLOYEE
SERVICES
CUSTOMER
Acc. TYPES

12. Conclusion
MDM is not a project but an organisational transformation, promoting the management of datasets;
There must be significant focus on governance and this must be on-going;
MDM is an iterative journey involving people, processes and technology;
MDM is a collaborative initiative between IT and Business and requires total management commitment; and
Success of MDM rests with GIS

13. morenal@ekurhuleni.gov.za 011 999 4019
Thank you!