2. COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT ENTERPRISE OVERVIEW PRESENTATION September 2013

3. 3 COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. COMMUNICATIONS CHALLENGES ARE LEADING TO MARKET TRANSFORMATIONS 3 A CONSUMER-LED REVOLUTION CHANGES USE OF COMMUNICATIONS 1. CONSUMER-LED REVOLUTION TECHNOLOGY EVOLUTION REQUIRES AGILITY, EVOLUTIVE AND NEW ARCHITECTURES & SERVICES 2. TECHNOLOGY EVOLUTION BUSINESS MODELS TRANSFORMATION OPEN DOORS TO NEW CONSUMPTION MODELS 3. BUSINESS MODELS TRANSFORMATION …TO THE PERSONAL CLOUD FROM THE PERSONAL COMPUTER…

4. 4 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ICT INDUSTRY TRENDS CREATING THE NEW PC ERA CONSUMER REVOLUTION Users driving organizations towards an imperative to deliver COMMUNICATIONS SERVICES AND INFRASTRUCTURE to transform the way employees and customers communicate. TECHNOLOGY EVOLUTION BUSINESS MODELS TRANSFORMATION

5. 5 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. LEADING TO SIX KEY BUSINESS TASKS FOR ENTERPRISES HARNESS YOUR CLOUD TRANSFORMATION OPPORTUNITIES ENABLE YOUR BUSINESS TO CAPITALIZE ON NEW TECHNOLOGIES AUTOMATE YOUR DATA CENTER BY VIRTUALIZING YOUR NETWORK ENERGIZE YOUR WORKFORCE WITH A NEW COMMUNICATION EXPERIENCE UNIFY YOUR NETWORKS FOR THE MOBILE ENTERPRISE ALIGN YOUR CUSTOMER SERVICE AND BUSINESS OBJECTIVES

6. 6 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. THREE MARKERS INDICATE ENTRY TO THE NEW PC ERA COLLABORATIVE CONVERSATIONS APPLICATION FLUENT NETWORKS SHIFT TO THE CLOUD

7. 7 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SO BUSINESSES NEED TO TRANSFORM TO MAKE THIS SHIFT: USING THESE THREE TICKETS FOR ENTRY COLLABORATIVE CONVERSATIONS APPLICATION FLUENT NETWORKS PARTNER ECOSYSTEM SERVICES SHIFT TO THE CLOUD

8. 8 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MAKE CONVERSATIONS COLLABORATIVE COLLABORATIVE CONVERSATIONS WIDE RANGE OF SOLUTIONS A polymorphic open platform that delivers a “brilliant” collaborative user experience supported by innovative applications and state-of-the- art devices PARTNER ECOSYSTEM SERVICES SHIFT TO THE CLOUD APPLICATION FLUENT NETWORKS

9. 9 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ENSURING THE RIGHT EXPERIENCE TO PROVIDE VALUE: AT EVERY STAGE OF THE EVOLUTIONARY CHAIN Unified communications Voice mail Instant messaging Mobility Customer service Cloud applications Security Conferencing Collaboration Video communications Managed & hosted services Workforce management Workflow integration Social media integration Multi-party Multi-device Multi-media conversations Available from the CPE to the cloud PBX Voice communication servers Affordable high speed GOODS CONVERSATIONS COLLABORATION COMMUNICATIONS CONNECTIVITY

10. 10 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. COMMUNICATION DEVICES THIRD-PARTY APPLICATIONS OpenTouch™ OmniPCX Enterprise OmniPCX Office (SMB) OpenTouch™ Customer Service Unified management and IPAM Web services APIs SIP Interop Developer portal Applications eco-system Soft clients (smart phones, tablet, PC) Desk phones Smart desk phone DECT VoWi-Fi Conferencing Modules Whiteboards Unified communications & mobility Visual communications Collaboration Web Conferencing Broadcasting Video store Customer service SUPPORT EDUCATION PROFESSIONAL AND MANAGED SERVICES COLLABORATIVE CONVERSATIONS OUR OFFER: OPENTOUCH SUITE OVERVIEW IP/SIP COMMUNICATION PLATFORMS AND INFRASTRUCTURE COMMUNICATION APPLICATIONS AND CUSTOMER SERVICE

11. 11 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. COLLABORATIVE CONVERSATIONS WIDE RANGE OF SOLUTIONS A polymorphic open platform that supports delivers a “brilliant” collaborative user experience supported by innovative applications and state-of-the-art devices PARTNER ECOSYSTEM SERVICES SHIFT TO THE CLOUD APPLICATION FLUENT NETWORKS MAXIMIZE NETWORK EFFICIENCY Streamlined Operations Fine-grained management and control of users/application Simplified architecture to cope with new multimedia applications –Converged campus networks –Data center networks –Cloud services networks MAKE NETWORKS APPLICATION FLUENT

12. 12 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. APPLICATION FLUENT NETWORKS A UNIQUE VISION RESILIENT ARCHITECTURE Simplified, scalable and secure for next generation cloud services ready networks AUTOMATIC CONTROL Cohesive content-driven policy engine Dynamic performance tuning STREAMLINED OPERATIONS Easy and low touch provisioning Unified Management

13. 13 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. NETWORKS SOLUTIONS STRATEGY USER EXPERIENCENETWORK VIRTUALIZATIONSERVICE INTELLIGENCE APPLICATION FLUENT NETWORKS MAXIMIZE NETWORK EFFICIENCY An Application Fluent Network is capable of automatically adjusting resources at the application level, with a resilient architecture and automated control, to ultimately deliver a high quality user experience. APPLICATION FLUENT NETWORKS

14. 14 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OmniSwitch 9000E, 10K, 6900, 6850E core & data center switches Pod and Mesh Data Center fabric Network automation for virtual machine mobility Data center interconnect (service routers, optical) Host Integrity Check Network Access Control Guest Access BYOD Enablement & Security OmniSwitch 9000E, 6855, 6850E, 6450, 6250 edge/access switches OmniAccess WLAN – WLAN controls – Access points (AP, IAP, RAP) OmniAccess Enterprise Services Routers Managed access services OmniVista LAN/WAN management VitalQIP IPv4/IPv6 address management (DNS/DHCP) VitalSuite network & application performance management Services management 5620 Services Aware Manager APPLICATION FLUENT NETWORKS OUR OFFER: NETWORK PORTFOLIO UNIFIED ACCESS NETWORK SECURITY DATA CENTER AND CORE NETWORK MANAGEMENT SUPPORT EDUCATION PROFESSIONAL AND MANAGED SERVICES

15. 15 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. PARTNER ECOSYSTEM SERVICES SHIFT TO THE CLOUD FLEXIBLE DEPLOYMENT MODELS A-la-carte consumption schemes for: –IT budget constraints –Growing demand for “as a service” communications and network resources Hybrid solutions from premises to cloud AND SHIFT TO THE CLOUD COLLABORATIVE CONVERSATIONS WIDE RANGE OF SOLUTIONS A polymorphic open platform that supports delivers a “brilliant” collaborative user experience supported by innovative applications and state-of-the-art devices APPLICATION FLUENT NETWORKS MAXIMIZE NETWORK EFFICIENCY Streamlined Operations Fine-grained management and control of users/application Simplified architecture to cope with new multimedia applications –Converged campus networks –Data center networks –Cloud services networks

16. 16 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. WHICH CLOUD DELIVERY MODELS FOR ENTERPRISES? Company A CUSTOMIZED PRIVATE CLOUD Cloud-ready communications and network infrastructure Creating the perfect storm to force change Source: Traffic Index, 2012 - Bell Labs modeling Company B PACKAGED PRIVATE CLOUD Company A EXCLUSIVE CLOUD Company A & B COMMUNITY CLOUD Company A & B AND USERS PUBLIC CLOUD ENTERPRISE DATA CENTER PLATFORMS & APPLICATIONS CLOUD BROKER & ASSOCIATED SERVICES CLOUD SERVICE PROVIDER

17. 17 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT ENTERPRISE OUR OFFER: CLOUD PORTFOLIO NEXT-GEN COMMUNICATION PLATFORM SIP at the core communication architecture delivering native multi-media, multi- device and multi-party conversations, integrated into carriers[-like] architectures for private or exclusive semi-private clouds CLOUD SERVICE BUSINESS MODEL Metro Ethernet access, enablement of the network services business model for SPs and BPs, providing unified, secure and guaranteed wired/wireless network services FLEXIBLE DEPLOYMENT MODELS Hosted or on premises platforms and services to enable managed services and OPEX- oriented models, favoring services over products and strengthening the relationship and loyalty with and of customers. APPLICATION FLUENT DATA CENTER Fully scalable pod/mesh, optimized storage traffic and connectivity, data center performance and virtualization “fluency”

18. 18 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. THE CLOUD EVOLUTION INFRASTRUCTUREAPPS AND SERVICESFLEXIBLE MODELS SHIFT TO THE CLOUD AND FLEXIBLE MODELS FLEXIBLE DEPLOYMENT Enabling the delivery of communications infrastructure, applications and services through an AS A SERVICE model that organizations can consume on-demand, with the appropriate elasticity their business needs and imperatives require. TRANFORMED BUSINESS MODELS

19. 19 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CLOUD-BASED COMMUNICATIONS PORTFOLIO OUR SOLUTION: OPENTOUCH SUITE FOR CLOUD OPENTOUCH OFFICE CLOUD SOLUTION An OXO based solution that enables BPs and VADs to deliver a UCaaS offer that provides a secure and private Communication experience to SMB Enterprises (up to 50 users) MANAGEMENT AND BUSINESS TOOLS An set of management and business tools enabling the “as a Service” model, such as integrated management and provisioning tools, including mobile management, application & service catalog, user security/policy management OPENTOUCH ENTERPRISE CLOUD SOLUTION A comprehensive solution that enables Cloud Service Providers, Systems Integrators and BPs to deliver a UCaaS offer that provides a secure and private Communication and Conversation experience to Mid and Large Enterprises OPENTOUCH PERSONAL CLOUD SOLUTION An collection of discrete communication applications offered to end users in an overlay, infrastructure agnostic, as a service model ENTERPRISE CLOUD SOLUTIONS MANAGEMENT AND BUSINESS TOOLS SUPPORT EDUCATION PROFESSIONAL AND MANAGED SERVICES OFFICE CLOUD SOLUTIONS PERSONAL CLOUD SOLUTIONS

20. 20 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. PARTNER ECOSYSTEM SERVICES SS …WITH END-TO-END SERVICES TO SUPPORT COLLABORATIVE CONVERSATIONS APPLICATION FLUENT NETWORKS SHIFT TO THE CLOUD PROFESSIONAL SERVICES, MANAGED SERVICES, SUPPORT SERVICES AND EDUCATION

21. 21 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. PROFESSIONAL SERVICES MANAGED SERVICES EDUCATION SERVICES VENDOR ASSSURANCE, RISKS MITIGATION Integration services Mentoring, consulting services Project management Resident engineer EXTRA VALUE THROUGH CUSTOMIZATIONS Application services Customized applications ENSURE KNOWLEDGE TRANSFER, ACCELERATED ADOPTION SUCCESS Training courses for all of our products Adapted to job function & profiles Multi-media, class, web-based, remote, etc. Our premises or on customer site Standard and/or customizable offer VENDOR ACCOMPANIMENT Managed services Network operation CAPEX to OPEX Performance & change management Hosting Field services INVESTMENT PROTECTION, COSTS CONTROL 24/7, WW support coverage Software support & evolution Hardware support & replacement Multi-year A RANGE OF SERVICES KEY EXPERTISE FOR SUCCESS BUSINESS PARTNERS GLOBAL PROJECT MANAGEMENT PRODUCTS & SOLUTIONS SUPPORT SERVICES

22. 22 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. A TAILORED APPROACH TO INDUSTRIES FROM SMALL TO MULTI-NATIONAL IN EVERY INDUSTRY EDUCATIONHEALTHCARE HOSPITALITY MANUFACTURING FINANCE TRANSPORT ENERGY PUBLIC SAFETY & DEFENSE PARTNER ECOSYSTEM GOVERNMENT

23. 23 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. WITH AN UNMATCHED PARTNER ECOSYSTEM Ionix GLOBAL PARTNERS, SYSTEM INTEGRATORS & SERVICE PROVIDERS TECHNOLOGY PARTNERS

24. 24 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. WORLDWIDE PARTNERS FOR GLOBAL SUCCESS CALA 11 Value Added Distributors 300 Resellers APAC 27 Value Added Distributors 370 Resellers EMEA Global Partners 10 carriers and Service Providers 40 Value Added Distributors 2,000 Resellers 130+ COUNTRIES ~3000 BUSINESS PARTNERS TOP 10 SERVICE PROVIDERS IN EMEA 500,000 CUSTOMERS NAR 4 carriers and Service Providers 2 Value Added Distributors 275 Resellers

25. 25 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. THOUGHT LEADERSHIP AND MARKET RECOGNITION AWARD WINNER 2013 European Visual Collaboration Customer Value Leadership Award 2012 Global SMB Enterprise Communications Platforms Market Share Leadership Award AWARD WINNER 2012 Best of Interop, Collaboration, for OpenTouch Conversation 2011 Best of Interop, Data Center, for OmniSwitch 6900/10K AWARD WINNER 2012 PilotHouse award for UC Market Challengers – highest overall ratings among all vendors in end-user survey MARKET RANKING 2013 “Very strong” company rating for Enterprise Networking and Data Center, and UC and Contac Center “Very strong” for OXE / OpenTouch and Data Center Mesh “Strong” for OmniSwitch portfolio “Competitive” for OXO MARKET RANKING 2013 “Leader” in Corporate Telephony Magic Quadrant (MQ) “Visionary” in both Wired and Wirless LAN and Data Center MQs “Challenger” in the UC and Contact Center Infrastructure MQs “Positive” ranking in the EMEA UC for SMB MarketScope MARKET RANKING 2013 “Major player” WW UC&C MarketScape 2012 “Major player” in WW Mobile UC&C MarketScape AWARD WINNER 2012 NYC Accessibility Award: Telecommunication Products serving People with Disabilities MARKET RANKING 2013 “Strong Performer” in Data Center Networking Hardware WAVE™

26. 26 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. HELPING OUR CUSTOMERS BY WELCOMING THEM TO THE NEW PC ERA EMPLOYEES AT SAHARA COMPUTERS HEALTHCARE PROFESSIONALS AT ADVOCATE HEALTHCARE STUDENTS AT CSU GUESTS AT CLUB MED INNOVATIONS THAT TRANSFORM THE WAY PEOPLE COMMUNICATE

27. 27 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. v

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