1. Business Process Reengineering Life Cycle
Define corporate visions and business goals
Identify business processes to be reengineered
Analyze and measure an existing process
Identify enabling IT & generate alternative process redesigns
Evaluate and select a process redesign
Implement the reengineered process
Continuous improvement of the process
Visioning
Identifying
Analyzing
Redesigning
Evaluating
Implementing
Improving
Manage change and stakeholder interests
BPR-LC Ó
Enterprise-wide engineering
Process-specific
engineering
Sumber Kepustakaan : gunston.gmu.edu/ecommerce/mba731/doc/BPR_all_Part_I.ppt

2. Phase 1: Visioning Define corporate vision and business goals
Apply to enterprise-wide reengineering effort.
Develop overview of current and future business strategies, organizational structure, and business processes.
Develop organizational commitment to reengineering.
Develop and communicate a business case for action.
Create a new corporate vision.
Set stretched goals.
Prioritize objectives.
Assess implementation capabilities and barriers.
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3. Case for Action
Business context: What is happening, what is changing, and what is newly important in the environment in which the company operates.
Business problem: The major concern of the company.
Marketplace demands: New performance requirements that cannot be met by the company.
Diagnostics: Why the company cannot meet the new performance requirements? Why the incremental improvement is not enough?
Cost of inaction: Consequences of not reengineering.
Source: Hammer and Champy, 1993.
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4. Objectives for Business Reengineering
Improve customer satisfaction
Shorten cycle time
Improve output quality
Cut down costs
Increase competitiveness
Maintain the leadership position
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5. Business Vision, Strategy, and Processes
Determine who we are and what we are doing about
Enterprise-Wide Vision
Define the right things to do
Business Strategy
Do the right things right
Process Visualization
sumber: John L. Barrett, “Process Visualization: Getting the Vision Right Is Key,” Information Systems Management, Spring 1994, pp
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6. Vision
A statement of the future business environment and how the company will operate in that environment.
Vision is the result of dreams in action . It is a positive image of the future that is the strongest motivator for change.
Characteristics
Common purpose: worth the effort
Positive feeling and diffuse fear
Clarity and values
Capture the imagination
Inspires and empowers
Should have "reach" and "range"
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7. Mission
A statement of the basic purpose or reason for the company to exit.
Lines of questioning
What business are we in?
What is the geographic scope?
What markets do we serve?
What products and services do we provide?
What are the critical successful factors of the organization?
How can we achieve our competitive advantage?
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8. Strategic Visioning Process
Visions
Stories
Context
Insight
Foresight
Future
Present
Past
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9. SUmber: The Grove Consultants International, 1996.
Five Bold Steps Vision
Vision
Mission
1. step 2. 3. 4. 5.
Supporting Trends
Challenges
Value
Sumber Kepustakaan : gunston.gmu.edu/ecommerce/mba731/doc/BPR_all_Part_I.ppt
SUmber: The Grove Consultants International, 1996.