1. CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes NAM/CAR/SAM Quality Assurance Workshop Gustavo De León Regional Officer, Air Traffic Management and Search and Rescue ICAO NACC Regional Office NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)

2. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001) INTERNATIONAL CIVIL AVIATION ORGANIZATION NORTH AMERICAN, CENTRAL AMERICAN AND CARIBBEAN OFFICE CAR/SAM REGIONAL GUIDANCE MATERIAL ON AIR TRAFFIC SERVICES QUALITY ASSURANCE PROGRAMMES CHAPTERS 1 – 2 Version 1.0 November 2001

3. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)Foreword CAR/SAM/3 RAN (October 1999) CAR/SAM/3 RAN (October 1999) ATS Quality Assurance Programme ATS Quality Assurance Programme Purpose Purpose ATS Incidents ATS Incidents Quality of Services Quality of Services CAR/SAM/3 Recommendation 5/36 CAR/SAM/3 Recommendation 5/36 ICAO develop guidance material on ATS quality assurance programmes for worldwide use ICAO develop guidance material on ATS quality assurance programmes for worldwide use CAR/SAM Regional Guidance Material on ATS QA Programmes CAR/SAM Regional Guidance Material on ATS QA Programmes first phase first phase

4. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)Contents Chapter 1.Definitions Chapter 1.Definitions Chapter 2.Background Chapter 2.Background Chapter 3.ATS Quality Assurance Programmes Chapter 3.ATS Quality Assurance Programmes Chapter 4.Controller Proficiency Checks Chapter 4.Controller Proficiency Checks

5. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001) Chapter 1. Definitions ATC proficiency training ATC proficiency training ATS operational duties ATS operational duties Desk audit Desk audit Follow-up ATS evaluation Follow-up ATS evaluation Full-unit ATS evaluation Full-unit ATS evaluation In-flight/preflight evaluations In-flight/preflight evaluations Operational deviation Operational deviation Operational error Operational error Pilot deviation Pilot deviation Refresher training Refresher training Runway incursion Runway incursion Simulation training Simulation training Skill enhancement training Skill enhancement training Special evaluations Special evaluations Supplemental training Supplemental training Three-step closure process Three-step closure process New Definitions

6. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001) Chapter 2. Background Important to prepare ATS QA programme guidelines for States Important to prepare ATS QA programme guidelines for States Heightened awareness of ATS incidents and recommendations made by: Heightened awareness of ATS incidents and recommendations made by: CAR/SAM/2 RAN (Santiago, 1989) CAR/SAM/2 RAN (Santiago, 1989) Recommendation 6/11 – Investigation of ATS Incidents Recommendation 6/11 – Investigation of ATS Incidents Recommendation 6/12 – Reporting of ATS Incidents Recommendation 6/12 – Reporting of ATS Incidents GREPECAS 8 (Dominican Republic, 1998) GREPECAS 8 (Dominican Republic, 1998) Conclusion 8/7 – Actions to be taken by States to reduce ATS incidents in the CAR/SAM Regions Conclusion 8/7 – Actions to be taken by States to reduce ATS incidents in the CAR/SAM Regions Conclusion 8/8 – Actions to be taken by the users to reduce ATS incidents in the CAR/SAM Regions Conclusion 8/8 – Actions to be taken by the users to reduce ATS incidents in the CAR/SAM Regions Conclusion 8/9 – Actions to be taken by the ICAO Regional Offices to reduce ATS incidents in the CAR/SAM Regions Conclusion 8/9 – Actions to be taken by the ICAO Regional Offices to reduce ATS incidents in the CAR/SAM Regions

7. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001) Chapter 2. Background (cont’d) Informal working groups Informal working groups International organizations International organizations Airlines Airlines Reports received by ICAO Regional Offices Reports received by ICAO Regional Offices Increase of ATS incidents by 43 per cent between 1996 and 1998 Increase of ATS incidents by 43 per cent between 1996 and 1998 Justified the need for introduction of ATS QA programme for the CAR/SAM Regions Justified the need for introduction of ATS QA programme for the CAR/SAM Regions ICAO NACC/SAM Regional Offices began work programme ICAO NACC/SAM Regional Offices began work programme

8. THANK YOUTHE END