2. ACCESSIBILITY ONTARIO: Accessible Customer Service Standard

3. Overall Objective: To train Oxfam Canada volunteers on how to offer accessible customer service to other volunteers, and to the general public. Welcome!

4. Specific Objectives AODA and the Accessible Customer Service Standard Types of disabilities Barriers Accessible public and volunteer engagement Communication Assistive devices Service animals Support persons Our Policies and Procedures

5. Accessibility for Ontarians with Disabilities Act, 2005 (AODA) The Accessible Customer Service Standard applies to all people or organizations in Ontario that provide goods or services and have one or more employees. If affects the private, nonprofit and public sectors. Accessible public and volunteer engagement Information and communications Transportation Built environment

6. Types of Disabilities Physical Hearing Vision Deaf-Blind Speech Mental Health Learning Intellectual

7. What is a barrier? Physical or structural Systemic Information and communications Attitudinal Technology

8. Assistive Devices

9. Service Animals

10. Support Person

11. Oxfam Canada’s Health and Safety Policy

12. Thank You! For more information, visit Accessibility Ontario at www.accessontario.com www.accessontario.com Or contact us by email at groups@oxfam.ca or campusgroups@oxfam.cagroups@oxfam.ca campusgroups@oxfam.ca