1. Navigation COURSES: CONSULTANTS Graduate Consultant & Associate Consultant 1.Delivering Excellent ResultsDelivering Excellent Results 2.Working Effectively with TF and Client teams (Interpersonal Skills)Working Effectively with TF and Client teams (Interpersonal Skills) 3.Managing Your CareerManaging Your Career Consultant 1.Solving the Client ProblemSolving the Client Problem 2.Delivering Excellent ResultsDelivering Excellent Results 3.Working Effectively with TF and Client teamsWorking Effectively with TF and Client teams 4.Managing the Client RelationshipManaging the Client Relationship Senior Consultant 1.Solving Client Problems & Executing Client StrategySolving Client Problems & Executing Client Strategy 2.Managing the EngagementManaging the Engagement 3.Managing PeopleManaging People 4.Managing the Client RelationshipManaging the Client Relationship COURSES: CONSULTANTS Lead Consultant 1.Solving Client Problems & Executing Client StrategySolving Client Problems & Executing Client Strategy 2.Leading the TeamLeading the Team 3.Leading the ClientLeading the Client General Capabilities – Consultant 1.Managing Your CareerManaging Your Career 2.Managing Your SelfManaging Your Self 3.Delivering Excellent ResultsDelivering Excellent Results COURSES: GENERAL SKILLS 1.Internal Business Roles Capabilities and CurriculaInternal Business Roles Capabilities and Curricula 2.General Capabilities – Industry and MethodsGeneral Capabilities – Industry and Methods 3.Anti Discrimination & Harassment Training – via MoodleAnti Discrimination & Harassment Training – via Moodle 4.Engagement Management Process Training – via MoodleEngagement Management Process Training – via Moodle Information/Help Button Welcome to the TF Consulting Navigator! This page is interactive. You can navigate around the courses based on levels or topics, as well as access SkillPort. For help or FAQs, click the ? button in the bottom corner. Enjoy & click away! back & home buttons

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3. Capabilities Capability Assoc & Grads ConsSnr ConsLead Cons Solving the Client Problem X X X Executing the Client Strategy X X X Leading the Team X Leading the Client X Managing the Engagement XX Managing People XX Managing the Client Relationship XXX Delivering Excellent Results XXXX Working Effectively with TF and Client Teams XXXX Managing Yourself XXXX Managing Your Career XXXX

4. Lead Consultant Capabilities TopicFoundationMastery Solving Client Problems & Executing Client Strategy Working Strategically Developing the Capacity to Think Strategically Using Strategic Thinking Skills Leading Execution, Innovation and Change Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change Motivating Employees and Leading Change Simulation Executing Innovation Leading the Team Leading With Vision The Voice of Leadership: Inspirational Leadership Leadership Communication The Voice of Leadership: Effective Leadership Communication StrategiesThe Voice of Leadership: Effective Leadership Communication Strategies Motivating the Team Motivating Employees and Leading Change Simulation Leading Teams: Developing the Team and its Culture Leading Teams: Building Trust and Commitment Managing Cross Functional Teams Cross-functional Team Fundamentals Key Strategies for Managing Cross-functional Teams Leading the Client Persuasion and Influence Leadership Essentials: Building Your Influence as a Leader Building Relationships with Senior Executives Preparing to Communicate Effectively at the 'C' Level Techniques for Communicating Effectively with Senior Executives Negotiation and Consensus Negotiation Essentials: Planning for Negotiation Negotiation Essentials: Communicating Negotiation Essentials: Persuading & Facilitative Leadership Facilitative Leadership Challenges of Facilitating Leading with Emotional Intelligence Leadership Essentials: Leading with Emotional Intelligence Navigation

5. Topic FoundationMastery Solving the Client Problem & Executing the Client Strategy Problem solving Problem Solving: The Fundamentals Problem Solving: Digging Deeper Uncovering the Root Problem Solving Problems: Process, Tools, and Techniques & Strategic Thinking Developing the Capacity to Think Strategically Using Strategic Thinking Skills Decision Making Decision Making: The Fundamentals Decision Making: Tools and Techniques Facilitating Collaborative Processes Using Creativity to Decide Solutions and Achieve Outcomes Generating Creative and Innovative Ideas: Maximizing Team Creativity Generating Creative and Innovative Ideas: Verifying and Building on Ideas Executing Innovation Managing the Engagement Leading the TeamManaging the Project Facilitating Excellent OutcomesSetting Priorities Assertive and Clear CommunicationsNegotiating Conflicts Managing People Delegation & MotivationEffective Coaching Managing the Client Relationship Leading with Emotional Intelligence Communicating Effectively with ExecutivesInfluencing Key Decision Makers and Managing Expectations Senior Consultant Capabilities Navigation

6. TopicFoundationMastery Solving the Client Problem & Executing the Client Strategy Problem solving & Strategic ThinkingDecision Making Using Creativity to Decide Solutions and Achieve Outcomes Managing the Engagement Leading the Team Effective Team Communication Leading Teams: Developing the Team and its Culture Leadership Essentials: Building Your Influence as a Leader Managing the Project Managing a Project Facilitating Excellent Outcomes Facilitative Fundamentals: Tools and Techniques Facilitating Collaborative Processes Challenges of Facilitating Setting Priorities Setting and Managing Priorities Assertive and Clear Communications Interpersonal Communication: Communicating Assertively Interpersonal Communication: Targeting Your Message Processes for Managing Project Communications Negotiating Conflicts Negotiation Essentials: Planning for Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiations Managing People Delegation & MotivationEffective Coaching Managing the Client Relationship Leading with Emotional Intelligence Communicating Effectively with ExecutivesInfluencing Key Decision Makers and Managing Expectations Senior Consultant Capabilities Navigation

7. TopicFoundationMastery Solving the Client Problem and Executing the Client Strategy Problem solving & Strategic ThinkingDecision Making Using Creativity to Decide Solutions and Achieve Outcomes Managing the Engagement Leading the TeamManaging the Project Facilitating Excellent OutcomesSetting Priorities Assertive and Clear CommunicationsNegotiating Conflicts Managing People Delegation Delegation Essentials: An Introduction to Delegating & Motivation Leadership Essentials: Motivating Employees Motivating Employees and Leading Change Simulation Effective Coaching The Art of Effective Coaching Managing the Client Relationship Leading with Emotional Intelligence (449/561) Communicating Effectively with ExecutivesInfluencing Key Decision Makers & Managing Expectations Senior Consultant Capabilities Navigation

8. TopicFoundationMastery Solving the Client Problem and Executing the Client Strategy Problem solving & Strategic ThinkingDecision Making Using Creativity to Decide Solutions and Achieve Outcomes Managing the Engagement Leading the TeamManaging the Project Facilitating Excellent OutcomesSetting Priorities Assertive and Clear CommunicationsNegotiating Conflicts Managing People Delegation & MotivationEffective Coaching Managing the Client Relationship Leading with Emotional Intelligence Leadership Essentials: Leading with Emotional Intelligence Using Emotional Intelligence on the Job Communicating Effectively with Executives Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Influencing Key Decision Makers & Managing Expectations Identifying and Managing Customer Expectations Senior Consultant Capabilities Navigation

9. Consultant Capabilities TopicFoundation Mastery Solving the Client Problem Problem solving Problem Solving: The Fundamentals Problem Solving: Digging Deeper Uncovering the Root Problem Decision Making Decision Making: The Fundamentals Decision Making: Tools and Techniques Using Creativity to Decide Solutions Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Maximizing Team Creativity Delivering Excellent Results Running Meetings for ResultsFacilitating Excellent Outcomes Listening EffectivelyDelivering Successful Presentations Business WritingDeveloping Persuasive Messages Working Effectively with TF and Client teams Using Emotional Intelligence Managing Time & Building TrustContributing to the team & Resolving Conflict Managing the Client Relationship Managing Stakeholders & Managing Expectations Navigation

10. Consultant Capabilities TopicFoundation Mastery Solving the Client Problem Problem solvingDecision Making Using Creativity to Decide Solutions Delivering Excellent Results Running Meetings for Results Managing Effective Business Meetings Facilitating Excellent Outcomes The Facilitator Role Facilitative Fundamentals: Tools and Techniques Facilitating Meetings and Work Groups Facilitating Collaborative Processes Listening Effectively Listening Essentials: The Basics of Listening Delivering Successful Presentations Basic Presentation Skills: Planning a Presentation Basic Presentation Skills: Creating a Presentation Basic Presentation Skills: Delivering a Presentation Business Writing Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Developing Persuasive Messages Influencing and Persuading Working Effectively with TF and Client teams Using Emotional Intelligence Managing Time & Building TrustContributing to the team & Resolving Conflict Managing the Client Relationship Managing Stakeholders & Managing Expectations Navigation

11. Consultant Capabilities TopicFoundation Mastery Solving the Client Problem Problem solvingDecision Making Using Creativity to Decide Solutions Delivering Excellent Results Running Meetings for Results Facilitating Excellent Outcomes Listening EffectivelyDelivering Successful Presentations Business WritingDeveloping Persuasive Messages Working Effectively with TF and Client teams Using Emotional Intelligence Using Emotional Intelligence on the Job Managing Time Time Management: Planning and Prioritizing Your Time & Building Trust Building Trust Contributing to the team Being an Effective Team Member & Resolving Conflict Workplace Conflict: Strategies for Resolving Conflicts Managing the Client Relationship Managing Stakeholders & Managing Expectations Navigation

12. Consultant Capabilities TopicFoundation Mastery Solving the Client Problem Problem solvingDecision Making Using Creativity to Decide Solutions Delivering Excellent Results Running Meetings for Results Facilitating Excellent Outcomes Listening EffectivelyDelivering Successful Presentations Business WritingDeveloping Persuasive Messages Working Effectively with TF and Client teams Using Emotional Intelligence Managing Time & Building Trust Contributing to the team & Resolving Conflict Managing the Client Relationship Managing Stakeholders Stakeholders and the Communications Management Plan Processes for Managing Project Communications Communicating Effectively with Project Stakeholders Simulation & Managing Expectations Identifying and Managing Customer Expectations Navigation

13. TopicFoundation Mastery Delivering Excellent Results Effective Listening Listening Essentials: The Basics of Listening Critical Thinking Critical Thinking Essentials: What Is Critical Thinking? Critical Thinking Essentials: Applying Critical Thinking Skills Critical Thinking Contributing in a Team Environment Being an Effective Team Member Facilitating Meetings and Workgroups Facilitating Meetings and Work Groups Business Writing Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Using Creativity to Communicate Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Enhancing Your Creativity Working Effectively with TF and Client teams (Interpersonal Skills) Using Emotional Intelligence Building TrustCommunicating Clearly Resolving ConflictsInfluencing and Persuading Managing Your Career Growing Your Career Professional Networking & Peer Relationships Working With A Coach Graduates & Associate Consultant Capabilities Navigation

14. Graduates + Associate Consultant Capabilities TopicFoundation Mastery Delivering Excellent Results Effective Listening Critical Thinking Contributing in a Team EnvironmentFacilitating Meetings and Workgroups Business WritingUsing Creativity to Communicate Working Effectively with TF and Client teams (Interpersonal Skills) Using Emotional Intelligence What is Emotional Intelligence? Using Emotional Intelligence on the Job Building Trust Communicating Clearly Interpersonal Communication: Targeting Your Message Interpersonal Communication: Communicating Assertively Resolving Conflicts Workplace Conflict: Strategies for Resolving Conflicts Influencing and Persuading Influencing and Persuasion Managing Your Career Growing Your Career Professional Networking & Peer Relationships Working With A Coach Navigation

15. Graduates + Associate Consultant Capabilities TopicFoundation Mastery Delivering Excellent Results Effective Listening Critical Thinking Contributing in a Team EnvironmentFacilitating Meetings and Workgroups Business WritingUsing Creativity to Communicate Working Effectively with TF and Client teams (Interpersonal Skills) Using Emotional Intelligence Building TrustCommunicating Clearly Resolving ConflictsInfluencing and Persuading Managing Your Career Growing Your Career Career Development Professional Networking Professional Networking Essentials: Finding Opportunities To Make Connections Professional Networking Essentials: Finding Opportunities To Make Connections & Peer Relationships The Value of Peer Relationships Working With A Coach The Art of Effective Coaching Navigation

16. TopicFoundation Mastery Managing Your Career Professional Networking Essentials Professional Networking Essentials: Finding Opportunities To Make Connections Professional Networking Essentials: Finding Opportunities To Make Connections Peer Relationships The Value of Peer Relationships Managing Your Self Using Emotional Intelligence What is Emotional Intelligence? Using Emotional Intelligence on the Job Contributing to the team Being an Effective Team Member & Workplace Ethics Introduction to Workplace Ethics Time Management Time Management: Planning and Prioritizing Your Time & Performing Under Pressure Developing the Right Attitude for Performing under Pressure Conflict Resolution Workplace Conflict: Strategies for Resolving Conflicts & Perseverance and Resilience Developing Character for Perseverance and Resilience Professionalism & Accountability Professionalism, Business Etiquette, and Personal Accountability Professionalism, Business Etiquette, and Personal Accountability Delivering Excellent Results Running Meetings for Results Effective Business Writing Diversity on the Job (630) & Working Across CulturesUnderstanding Organisation Change Understanding Organisational BehaviourPower & Politics General Capabilities - Consulting Navigation

17. TopicFoundation Mastery Managing Your Career Professional Networking EssentialsPeer Relationships Managing Your Self Using Emotional Intelligence Contributing to the team & Workplace EthicsTime Management & Performing Under Pressure Conflict Resolution & Perseverance and ResilienceProfessionalism & Accountability Delivering Excellent Results Running Meetings for Results Managing Effective Business Meetings Effective Business Writing Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Diversity on the Job Diversity on the Job: The Importance of Diversity and the Changing Workplace Diversity on the Job: The Importance of Diversity and the Changing Workplace & Working Across Cultures Culture and Its Effect on Communication Improving Communication in Cross-cultural Relationships Understanding Organisation Change Understanding Organizational Change Understanding Organisational Behaviour Fundamentals of Organizational Behavior for the Individual Power & Politics Understanding Organizational Power and Politics General Capabilities - Consulting Navigation

18. TopicFoundation & Method Skills Understanding the Business Industry Overviews The Telecommunications Industry Overview: Version 3 The Banking Industry Overview: Version 3 The Utilities Industry Overview: Version 1 The Aerospace & Defense Industry Overview: Version 1 Analysing the Business Intro to Business Analysis - CBAP Introduction to Business Analysis and Essential Competencies Improving the Business Six Sigma Introduction to Six Sigma & LEAN Introduction to Lean for Service and Manufacturing Organizations Improving the Technology ITIL & the Service Lifecycle ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle Managing Projects PRINCE2 Overview of Project Management (PRINCE2®: 2009- aligned) Overview of Project Management (PRINCE2®: 2009- aligned) Agile Introducing Agile Software Development General Capabilities - Industries & Methods Navigation

19. TopicFoundation Mastery Managing Your Career Professional Networking Essentials Professional Networking Essentials: Finding Opportunities To Make Connections Professional Networking Essentials: Finding Opportunities To Make Connections Peer Relationships The Value of Peer Relationships Managing Your Self Using Emotional Intelligence What is Emotional Intelligence? Using Emotional Intelligence on the Job Contributing to the team Being an Effective Team Member & Workplace Ethics Introduction to Workplace Ethics Time Management Time Management: Planning and Prioritizing Your Time & Performing Under Pressure Developing the Right Attitude for Performing under Pressure Conflict Resolution Workplace Conflict: Strategies for Resolving Conflicts & Perseverance and Resilience Developing Character for Perseverance and Resilience Professionalism & Accountability Professionalism, Business Etiquette, and Personal Accountability Professionalism, Business Etiquette, and Personal Accountability Delivering Excellent Results Managing Expectations Running Meetings for ResultsBusiness Writing Diversity on the Job & Working Across CulturesUnderstanding Organisation Change Internal Business Roles Capabilities & Curricula Navigation

20. TopicFoundation Mastery Managing Your CareerProfessional Networking EssentialsPeer Relationships Managing Your Self Using Emotional Intelligence Contributing to the team & Workplace EthicsTime Management & Performing Under Pressure Conflict Resolution & Perseverance and ResilienceProfessionalism & Accountability Delivering Excellent Results Managing Expectations Identifying and Managing Customer Expectations Running Meetings for Results Managing Effective Business Meetings Business Writing Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Writing: Editing and Proofreading Diversity on the Job Diversity on the Job: The Importance of Diversity and the Changing Workplace Diversity on the Job: The Importance of Diversity and the Changing Workplace & Working Across Cultures Culture and Its Effect on Communication Improving Communication in Cross-cultural Relationships Understanding Organisation Change Understanding Organizational Change Internal Business Roles Capabilities & Curricula Navigation

21. Service Line Capabilities (Proposed WIP) CapabilityPMBus Improvement Tech AdvisoryOrg change Understanding the Business XXXX Analysing the Business X Improving the Business XXXX Managing Projects XXXX Managing Change XXXX Navigation

22. Creating the links to the Skillsoft courses Search for course using course number or name e.g. “Using Strategic Thinking Skills” On the course page select “share” Copy the URL in the pop up window

23. Creating the links to the Skillsoft courses 1.Select the Course name in the Power point slide 2.Right mouse click and select hyperlink 3.Paste the URL from the Skillsoft course into the address field 4.Select OK and the link is now active in presentation mode

24. Creating the PowerPoint Show File for Distribution 1.To have an un-editable, fixed navigation file for distribution the presentation needs to be saved as a PowerPoint Show file. 2.This can then be placed on the intranet, the BMS or elsewhere for downloading; it can also be emailed. The only limitation in its execution is access to the internet. 3.In this form (PowerPoint Show file) these instruction slides are inaccessible. Unrestricted navigation between slides is also not possible, navigation is controlled by the hyperlinks present in the consulting curricula and through the navigation icons at the top left hand side of each slide.

25. Operating Instructions - Background Consulting Model –The portal is designed to simplify identification of appropriate courses from those available by grouping them according to the Terra Firma Consulting Model. –All courses are available to all levels of experience, though it is strongly recommended that you ensure that you have adequate knowledge before jumping too far ahead. –The TF PDP process will identify both mandatory and optional courses for you to complete. It is also up to you to provide your own stretch goals by attempting courses that either take your interest or address an area that you feel the need to strengthen. Navigation

26. Operating Instructions – Navigation (1) Navigation Navigation around the portal is through use of the imbedded hyperlinks only. These include navigation: Through the icons at the top left corner of most slides HOME Page and Previous Page To the consulting model through the persona icon and the consulting levels displayed on the far right of the home page. To the TF/Skillsoft home/login page. The other TF eLearning site (originally in the TF staff logon screen)

27. Operating Instructions – Navigation (2) Navigation Navigation around the portal is through use of the imbedded hyperlinks only. These include navigation: to the specific course selected directly to the Skillsoft / TF website across a consulting level where there are more courses than can comfortably fit on a page