2. © 2002 The Trustees of Indiana University elearning at Indiana University 0-53,000 users in 6 semesters

3. © 2002 The Trustees of Indiana University Who we are Jay Fern – Online Learning Technologies Rob Lowden –Senior Online Services Analyst

4. © 2002 The Trustees of Indiana University Overview A Little Background What is Oncourse and why build it? Overall Response to Oncourse? What we have learned Strategy Tactical Implementation

5. © 2002 The Trustees of Indiana University What is Oncourse? Oncourse is an elearning application that allows faculty and students to create, integrate, use, and maintain Web-based teaching and learning resources. For students, Oncourse presents learning tools in a single, consistent Web interface. For faculty, Oncourse provides a framework for building teaching environments that can include multimedia content and a wide range of online tools, without requiring users to know programming or HTML.

6. © 2002 The Trustees of Indiana University Why Build Oncourse?..a unified front door for Distributed Education and web-based teaching and learning environment...a “one-stop-shopping” instructional environment to allow faculty and students to create and use Web-based teaching and learning resources...market was behind our prototype...enterprise solution based on existing resources...an idea “whose time had come.”

7. © 2002 The Trustees of Indiana University Enterprise Solution for All Campuses

8. © 2002 The Trustees of Indiana University Enterprise Solution for All Users 120,000 Users dynamically updated daily from existing SIS and HR data

9. © 2002 The Trustees of Indiana University Enterprise Solution for All Courses 20,000+ Unique Course Sections dynamically loaded from SIS per semester

10. © 2002 The Trustees of Indiana University Enterprise Solution for Authentication

11. © 2002 The Trustees of Indiana University Dynamic Profiles

12. © 2002 The Trustees of Indiana University Dynamic Profiles Every User - Every course Automated population of course offerings and faculty teaching assignments as class schedules are created Automated population of course rosters with student registration data

13. © 2002 The Trustees of Indiana University Dynamic Course Containers

14. © 2002 The Trustees of Indiana University Dynamic Course Containers Syllabus Schedule items for lesson content Class roster Internal email, threaded message forums and chat 100 MB of web-based storage space Online testing and survey tools Integrated, calculating gradebooks Course usage statistics Collaborative and group file space Drop boxes Student profiles Direct links to online library resources

15. © 2002 The Trustees of Indiana University Developed at the IUPUI Weblab in R/D IU IT strategic Plan for Online Learning Piloted on the IUPUI campus, Fall 1998 Pilot extended to IUB campus, Spring 1999 Implemented on remaining campuses in Fall 1999 Development input through faculty focus groups and university-wide steering committee Consistent growth The Oncourse Story

16. © 2002 The Trustees of Indiana University Target for Beta - 25 classes 250 courses online in 3 weeks Running on Desktop Machine –w/ no support Initial Response Spring/Summer 1998

17. © 2002 The Trustees of Indiana University Consistent Growth

18. © 2002 The Trustees of Indiana University Consistent Growth

19. © 2002 The Trustees of Indiana University Consistent Growth

20. © 2002 The Trustees of Indiana University Consistent Growth http://portfolio.iu.edu/jfern/userstats.htm

21. © 2002 The Trustees of Indiana University What we learned We needed to think clearly in 2 distinct tracks Strategic Planning Tactical Implementation “Strategies can be roughly right, but execution must be perfect. Precise execution is the driving force behind any strategic change.” Anne Mulcahy, President and CEO, XEROX

22. © 2002 The Trustees of Indiana University Strategic Strategic Planning Process Standardized university-wide, scalable elearning tool Maintained centrally Seamless back office integration Enterprise wide authentication Distributed support Scaleable technical support Clearly defined user education Accessible pedagogical support Leverage existing resources Utilize existing centers of expertise Create a cross-division project management team Develop a systematic communications plan leveraging existing resources

23. © 2002 The Trustees of Indiana University Tactical Technical Support User Education and Pedagogical Support Systematic user communication (good ol’ PR) leveraging existing resources Creating and implementing a plan that works. The art of “perfect” execution.

24. © 2002 The Trustees of Indiana University Tactical-Scalable Technical Support Designing Scalable Support (a 3 tier approach) Tier 1 - Looking at existing resources Resolves 95% of all Oncourse issues Knowledge base utilization Trouble shooting script Enterprise wide ticket and tracking system Funding centers of expertise leveraging existing resources

25. © 2002 The Trustees of Indiana University Tactical-Scalable Technical Support leveraging existing resources Redefining the model - Recognizing a need Tier 2 - Support administrator - Support Flow diagram Multiple systems integration Multiple campus needs Helping foster change in current processes Cleansing of institutional data KB advising (help and documentation) Quick uncompromised access to the source Tier 3 - Application level support Development team DBA, SSA

26. © 2002 The Trustees of Indiana University Tactical-User and Pedagogy Support User Education and Pedagogical Support User Education Faculty Do it yourself Group education Boutique style Student Do it yourself Group Education leveraging existing resources

27. © 2002 The Trustees of Indiana University Tactical-User and Pedagogy Support Pedagogical Support Teaching and Learning Centers Boutique Style Brown Bags/ Panel Sessions elearning communities Production shop (coming soon) leveraging existing resources

28. © 2002 The Trustees of Indiana University Tactical - Communication Developing a systematic internal marketing plan Creating brand identity Creation of communication tools Coffee cups, shirts, buttons Oncourse “one-stop support card” Frequent news updates Oncourse promotional brochure Faculty success stories Faculty engagement Focus groups Online suggestions Online steering committee Create community around application leveraging existing resources

29. © 2002 The Trustees of Indiana University The Future Just-in-time development Continued development of IMS Internet calendaring and scheduling Content packaging specification Continued evaluation of CMS market Integration of other University resources Bookstore Photo ID One Start Portal Institutional Faculty survey leveraging existing resources

30. © 2002 The Trustees of Indiana University Jay Fern –jfern@iu.edu Rob Lowden – rlowden@iu.edu Contacts and Resources Oncourse Usage Statistics http://portfolio.iu.edu/jfern/stats/ocstats.htm Oncourse support flow diagram http://portfolio.iu.edu/rlowden/supportmdl_frame.htm Indiana University IT Strategic Planning Report http://www.indiana.edu/~ovpit/strategic/ Indiana University Accomplishments Report http://www.indiana.edu/~uits/cpo/accomplish/

31. © 2002 The Trustees of Indiana University Conclusion Q & A