1. DIANE MATSUNO AND ENRIQUE REYES SPRING 2009 ONLINE WRITING LAB (OWL) ONLINE GENERAL SUBJECT TUTORING (GS) Online Tutoring Update West Los Angeles College

2. Background Online Writing Lab (OWL) – Winter 2007  Provide tutoring services to Online Students  Offer equivalent services as campus lab*  Online tutors are trained West LA College tutors  Funded by Title V – institutionalized by Winter 2008 Etudes NG adopted as online CMS  Discussion Board, Live Chat, Assignments tools  Familiar to online students, cost effective, ADA compliant

3. Background General Subject (GS) Tutoring Pilot – Summer 2008  Subjects tutored: Math – all levels, Economics, Psychology, Sociology and Spanish  Etudes NG adopted CMS – Discussion Board by Subject, Student Scheduled Chat and integrated Web 2.0 technologies (whiteboard, audio, mobile devices)  Funded by Title V Cooperative  Demonstration : Twiddla audio-capable whiteboard  Demonstration: Sketchcast audio –recordable whiteboard  Others: Blackberry

4. Student Outcomes Enrollment in Online Tutoring programs growing steadily:  Spring 2009 – OWL143 students  Spring 2009 - General Subject85 students OWL students: range from ESL to English 101, 103 General Subject requests: math pre-collegiate levels and Statistics Student satisfaction very high, citing very fast turn around time and excellent tutors.

5. Student Success - OWL  Thank you so much for all of your help, feedback and TEACHING me how to effectively use the English language along with all its punctuations and varying definitions. I truly appreciate all of you and the excellent service you are providing.  First of all, thank you for your help last semester. I need to thank my friend who had told me about this online class.  TUTOR SUSAN - thank you so much for helping me write and getting me computer literate too so I can write!! I just learned so much from this tutoring course and can't thank you enuf!!!!!

6. Student Success – General Subject (GS)  My name is …and this pass Winter Session 2009 was my first time taking online classes. The two classes that I took online were Economics and Philosophy and Mr.Enrique was my tutor. I felt like it was my responsibility as a student to let you know how great of a tutor Mr. Enrique was and is.  I was truly struggling in my Philosophy class and I truly was not understanding the material. If it wasn't for Mr. Enrique's promptness when I had a question I truly would have been lost. Whenever I needed help he was always quick to respond. Also, when ever I need a section broken down so that I could understand it, he was always prompt at doing that. He is a great tutor and really cares about the students that he tutors. I was so impressed at his tutoring abilities that I signed up for the Spring 2009 tutoring session. Also, I referred him to many other students that will be taking classes online.  Not only do I want to thank him for all his help, I would like to thank you for setting this tutoring session up for online students to get help. I live in Atlanta, Georgia so for me to get help it would be impossible. From the bottom of my heart I truly thank you and Mr. Enrique for caring about the online students. Keep up the good work.

7. Program Conclusions Very high student satisfaction with program and student success Steady growth in student interest and use of online tutoring Etudes NG reliable platform – students may demand use of mobile technologies Instructor promotion of tutoring is most effective (on campus and online) Online Tutoring programs easily institutionalized

8. WLAC Online Tutors Online Writing Lab (OWL)  Susan Fong  Cheryl Hayduk  Susana Ramirez  Joshua Flores  Brenda Koffi General Subject Tutoring (GS)  Enrique Reyes  Felix Danishwara