1. P4 Inter personal skills Alicja Tomaszewskaab09296

2. Introduction For this task I have been asked to prepare a presentation about ten different interpersonal skills, to explain the meaning of each one and to state their importance in a job related environment. Here I will explore the most important, in my opinion, interpersonal skills an individual should have to work most effectively.

3. Contents I.Body language II.Verbal communication III.Listening IV.Creative thinking V.Conflict management VI.Team working VII.Independent working VIII.Self management IX.Negotiation X.Assertiveness XI.Video links (Good vs. Bad communication)

4. Body language It is a very important interpersonal skill which workers in a communication-based work place would have to master, to properly convey and at the same time understand, signals, clues and meanings that are registered over and above spoken communication. A basic awareness of body language can help to improve interaction with co- workers. Knowledge of above and many other signs can be used to encourage people to talk about their concerns and can lead to a greater shared understanding, which is the purpose of basic communication. Body language, also known as non-verbal communication is the way one uses for example, tone and pitch of their voice, gestures, posture and physical distance between them and another person that would intentionally or not, expresses the way they could be feeling about certain spoken topic or situation.

5. Verbal communication Verbal communication is one of the most, important interpersonal skill everyone beholds, as without proper speech no one could communicate effectively on a daily basis. Good verbal communication skills are important not only in everyday life, but also in job related environments, as no work place would be able to go through the day without even one worker saying anything. This skill is needed to exchange information quickly, efficiently and effectively in a wide variety of situations, whether working alone or in a team. In some cases someone may be dealing with people in other countries, people with different cultural backgrounds, ages etc. In a office environment the way you communicate, portrays an image of you and your organisation. Pi*

6. Listening Listening is the ability to accurately receive and interpret messages in the communication process. It is the key to all effective communication, as without the ability to listen, no mater how good you are in verbal communication, messages would be easily misunderstood causing further conflict. Listening is important just as much as speech. Good listening skills in a work place would provide: better customer satisfaction, greater productivity with fewer mistakes as well as increased sharing of information that in turn can lead to more creative and innovative work. *pic

7. Creative thinking Creative thinking allows individuals and team workers to look into problems or situations from a fresh perspective that would suggest unorthodox solutions. Creative thinking is needed in jobs that seek innovative resolutions like Games design or art working. Although not everyone is as creative as the next person, creativity could help in the completion of a set task allowing time for completing projects that would need much more linear procedures.

8. Conflict management Conflict management lets individuals such as trained managers or more experienced workers to resolve any conflicts or misunderstandings by actively engaging in the life of the work environment, for example, talking with individual workers about a raised conflict or arranging meetings targeted to reduce tension. Conflict at work takes many forms. It may be that two workers simply don’t get along. Conflict may take the form of rivalry between teams; or it may be apparently the lack of trust and cooperation between large groups of employees and management. Some of the issues that can cause conflict between individuals and groups at work may include: poor management, unfair treatment, unclear job rules, poor communications, bullying and harassment.

9. Team working Teamwork relates to an ability to interact professionally with others in the workplace, to engage effectively in teamwork. Teamwork is a major skill that is gained by working with other individuals in allocated groups, the more one engages in teamwork the more experienced and comfortable they get, simultaneously improving other interpersonal skills like, verbal communication or creative thinking. Many jobs in the IT field would require individuals at some point to cooperate in teamwork, for example, a technical support group in a large business or a group of coders lead by the head programmer in gaming industry, all of these would have to be keen in working in groups to create a solid team where verbal communication would be key to productive working.

10. Independent working Independent working allows for individuals to focus on a task and not to be controlled by others in matters of opinion. Such work may let people become more concentrated on a task rather than executing it with a group. A strong independent working skill Jobs which consist mostly of being independent would relate to managers and heads of various departments. Although they do have to communicate effectively with other workers in their staff teams or departments, they are the only ones to manage and inform others about important changes or new projects. A good example would be the head of IT in a educational facility.

11. Self-Management Self-management allows people to control their emotions when they are not aligned with what would be considered appropriate behaviour for a given situation. This means controlling anger, hiding frustration etc. Strong self management skills would be ideal for anyone who would be working on a high ranked positions, such as, business owners, or someone who has to keep track of important deadlines in a company e.g. developers.

12. Negotiation Negotiation is another type of interpersonal skill that is important to effective work environment communication. This term relates to having the ability to discuss and reach an agreement in a professional manner. An example of a good negotiating skills would be, being able to persuade or influence someone's opinions based on given facts. Negotiating skill would be useful for any employee of any rank as lower rank employees with good negotiating skills would be able to persuade their bosses in giving them a rise. Or companies producing computer parts would be able to influence their business partners in choosing to buy their products business.

13. Assertiveness Assertiveness is a skill regularly referred to in social and communication skills training. Often wrongly confused with aggression, assertive individuals aim to be neither passive nor aggressive in their interactions with other people. Assertiveness concerns being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill. Assertiveness enables an individual to act in their own best interests, to stand up for themselves without anxiety and to express honest feelings comfortably. Assertiveness could be used alongside good team working skills. With someone being a group leader in a given task that would be able to identify better ideas form the good ones and with a good assertiveness skill they could back down ideas from other individuals without making them feel bad among the group.

14. How To Have Better Communication Skills/ Verbal skills https://www.youtube.co m/watch?v=4kyvjEpXu Pg Poor Communication/Verb al skills https://www.youtube.co m/watch?v=W1RY_72 O_LQ Video Links