1. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Foundation Skills – New Courses Overview E&EM Academy Conference, October 8-9, 2007 Nilay Ghoghari, Cisco Networking Academy Product Management

2. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Session Objective  Review new courses that provide foundation skills to students: IT Essentials: PC Hardware and Software v4.0 CCNA Discovery – Courses 1 and 2

3. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Networking Academy Offerings Course Portfolio Student Networking Knowledge and Skills Network Installer Basic IT Support System Admin Small and Medium Business Networking Enterprise Networking CAREERS CCNA Discovery Routing, Switching, WANs, Intro to Adv Tech CCNP Advanced Routing Remote Access Multilayer Switching Troubleshooting Wireless FUNDAMENTALS IT Essentials: PC Hardware & Software IT Essentials II PNIE CCNA Exploration Routing, Switching, WANs, Intro to Adv Tech Security

4. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 Foundation Skills Courses Overview IT Essentials: PC Hardware and Software v4.0 CCNA Discovery – First 2 courses Course1 70-hour course2 70-hour courses FocusComputerNetworking Student SkillsMinimum attending secondary school Basic PC usage and minimum attending secondary school CertificationsCompTIA A+ EUCIP IT Administrators Modules 1-3 CCENT (Cisco Certified Entry Network Technician)

5. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 Foundation Skills Courses Overview IT Essentials: PC Hardware and Software v4.0 CCNA Discovery – First 2 Courses Job SkillsIT Support: –Maintenance and troubleshooting of networks, operating systems, servers, hardware and software –Server/domain management IT Support Implementation and & Maintenance: –Install & deploy new networks –Monitor & Maintain network operations –Troubleshoot network systems Generalist: –Design LAN systems Job TypesEntry-level help desk, call center, depot technician Entry-level network installer, network technician, pre-sales support technician

6. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 IT Essentials: PC Hardware and Software v4.0 A Closer Look

7. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 Description  Comprehensive overview of computer hardware and software and an introduction to advanced concepts Internal components of computer, assemble computer system Operating system Troubleshoot using system tools and diagnostic software Connect to Internet and share network resources  Supplemented with virtual learning tools  Intended for students pursuing careers in IT and want practical knowledge of how a computer works  Approved as “CompTIA Authorized Quality Curriculum”

8. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 PC Hardware and Software v4.0 Features and Benefits  Offers an excellent introduction to the IT industry  Provides interactive exposure to personal computers, hardware, and operating systems  Learn by “doing” – hands-on activities and lab- based learning  Helps develop greater skills and confidence in working with desktop and laptop computers  Prepares students for entry-level IT positions within various environments  New topics covered: Laptops and portable devices Wireless connectivity SecurityCommunication skills Safety and environmental issues

9. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 Major Changes PC Hardware and Software v3.1PC Hardware and Software v4.0 A+ (2006) EUCIP IT Admin Modules 1-3 CompTIA A+ (2003) 14 Chapters 16 Chapters No Virtual Learning Tools Virtual Desktop Virtual Laptop No Advanced Topics Advanced Topics: Laptop, Wireless, Security Basic Labs Interactive Hands-On

10. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 PC Hardware and Software One Course Divided into Two Parts  Core competencies in latest hardware and software technologies  Greater emphasis on: information security skills safety and environmental issues soft skills  CompTIA A+ Essentials exam – required for all A+ candidates  More hands-on and lab-based  Greater depth with more practical application and troubleshooting  Covers all three CompTIA job environment certification exams: IT Technician (602) Remote Support Technician (603) Depot Technician (604)  Soft skills integration  Flexibility for instructors to teach based on any or all of the certification exams Part 1: Fundamentals Chapters 1-10 Part 2: Advanced Chapters 11-16 EUCIP IT Administrators Modules 1-3

11. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 IT Essentials: PC Hardware and Software EUCIP IT Administrator Alignment All objectives covered in Chapters 1-16 Module 3 – Local Area Network and Network Services Module 1 – PC Hardware Module 2 – Operating Systems Module 4 – Expert Network Use Module 5 – IT Security IT Essentials II: Network Operating Systems CCNA Discovery – first 2 courses

12. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 A+ Certification  New 2006 objectives exam announced in June 2006  Different certification paths aimed at different job markets  New topics on laptops, security, safety and communication and professionalism  Two exams must still be passed to obtain certification: A+ Essentials (220-601) Any of the three job-skills exams: 220-602 – IT Technician (Field Service Technician) 220-603 – Remote Support (Help Desk Technician) 220-604 – Depot Technician (Bench Technician)

13. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 Integration of Soft Skills Focus on increasing student soft skills in Part 2:  Customer scenarios incorporated – how would you respond if?  Students asked to prepare for an interview

14. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 Scope and Sequence

15. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 Scope and Sequence  Curriculum description  Course objectives  Chapter outline  Equipment list

16. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16 PC Hardware and Software v4.0 Course Objectives  Define IT and describe the components of a personal computer  Perform a step-by-step assembly of a desktop computer  Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and troubleshooting  Describe, remove, and replace select components of a laptop printer/scanner; upgrade components based on customer needs and perform preventive maintenance and troubleshooting  Communication skills and professional behavior while working with customers

17. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 17 PC Hardware and Software v4.0 Course Outline ChapterPC Hardware and Software 1Introduction to the Personal Computer 2Safe Lab Procedure and Tool Use 3Computer Assembly - Step by Step 4Basics of Preventive Maintenance and Troubleshooting 5Fundamental Operating Systems 6Fundamental Laptops & Portable Devices 7Fundamental Printers and Scanners 8Fundamental Networks 9Fundamental Security 10Communication Skills 11Advanced Personal Computers 12Advanced Operating Systems 13Advanced Laptops and Portable Devices 14Advanced Printers and Scanners 15Advanced Networks 16Advanced Security

18. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 18 Equipment and Training

19. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 19 Equipment Requirements New/Changes  Hardware Two 128 MB memory modules (minimum) or two 256 MB memory modules (recommended)  Software: Microsoft Windows XP Professional (Media CD)  Additional Items/Resources: One Linksys wireless router/switch or equivalent per two Lab PCs, Linksys model WRT 54G or WRT 300N preferred One Wireless PCI network adapter (compatible with the above wireless router/switch) for each Lab PC

20. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 20 Instructor Training PC Hardware and Software v4.0  Optional but strongly recommended  Allowed to create and teach PC Hardware and Software v4.0 classes immediately Current Instructor  Training is required (in-person or blended)  Instructor Fast Track option available to those with prior subject matter knowledge Eligibility is verified by: Specific industry certification Formal evidence of industry experience Formal evidence of teaching experience New Instructor

21. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 21 Cisco Networking Academy Translation Framework Globally Strategic Led by Cisco corporate Regionally Strategic Led by Cisco field or partner Locally Strategic Led by Cisco field or partner  High NetAcad market potential  High demand for skilled people (IDC)  Cert priorities alignment 6 UN languages: Arabic, English, French, Russian, Simplified Chinese, Spanish Prioritized installed base + theatre priorities: Br. Portuguese, German, Japanese, Polish  Moderate NetAcad market potential  Moderate demand for skilled people  Cert and Theatre Alignment  NetAcad country alignment  Alignment with partner goals Examples:  Hungarian  Slovak Languages Criteria Category

22. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 22 IT Essentials: PC Hardware and Software Translation Schedule – UN Languages IT Essentials: PC Hardware and Software v3.1 IT Essentials: PC Hardware and Software v4.0* Arabic March-April, 2008 French April-May, 2008 RussianApril-May, 2008 Simplified ChineseNot Planned SpanishApril-May, 2008 *Projected schedule; All dates subject to change

23. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 23 Resources Available to You

24. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 24 Tools Available to You  FAQs  Course Presentation  Scope and Sequence documents  Certification mappings – A+ and EUCIP IT Administrator  Student Lab Manuals  Virtual Learning Tools Virtual Desktop Virtual Laptop  Datasheets  Syllabus  Instructor Training Materials: Interactive Course Guide Instructor Reference Guide PowerPoint Slides

25. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 25 Academy Connection Course Tools

26. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 26 Academy Connection General Tools

27. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 27 CLI & Academy Connection – Instructor Page

28. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 28 Virtual Learning Tools

29. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 29 Virtual Learning Tools  Designed to Supplement classroom learning Provide a virtual “hands-on” experience where real equipment is limited  Stand-alone tools Virtual Desktop Virtual Laptop

30. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 30 Virtual Desktop / Laptop Demo

31. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 31 CCNA Discovery A Closer Look

32. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 32 CCNA Curriculum: CCNA Discovery CCNA Discovery: Foundational Learning  Independent curriculum or possibly integrated into broader course of study at high schools, career and technical schools, and colleges  Entry level student considering a career in IT with basic PC usage skills

33. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 33 CCNA Discovery: Features and Benefits  Motivate and engage students by matching content and teaching methodologies with student interests and goals  Features E-doing Updated curriculum GUI More efficient translation Introduction to advanced technologies and converged networks CCNA Discovery  Provides a hands-on approach to networking education  Uses step-by-step labs and teaches general theory needed to build networks  Engages students and allows for quick application of learned concepts  Designed to encourage students to consider additional education in IT and help them prepare for entry-level IT careers

34. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 34 CCNA Discovery Instructional Methodology Skill Course 1 – Networking for Home or Small Businesses Course 2 – Working at a Small-to-Medium Business or ISP Course 3 – Introducing Routing and Switching in the Enterprise Course 4 – Designing and Supporting Computer Networks RoutingRouting table operation Introduce protocols; configure routes and routers Configure VLAN, RIPv6, EIGRP, OSPF Design, configure, and test EIGRP and OSPF SwitchingIntroduce and practice broadcast domain, switch operation, MAC address table concepts Configure switch management interface and port security, configure and connect switches Configure VLAN membership, Spanning Tree, 802.1q trunking operation Design and prototype access layer switched network, configure and verify switch operations AddressingImplement IP addressing, DHCP configuration, and NAT operation. Intro and practice subnets, classless IP addressing and routing, VLSM, subnetting methods, IPv6 Reinforce VLSM, Introduce route summarization and aggregation Review and expand IPv6; IP addressing design and configuration ACLsVerify, implement and troubleshoot ACLs in the Enterprise Review ACLs and use to incorporate security in a branch office network

35. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 35 Paths to CCNA Certification Designing and Supporting Computer Networks CCNA Certification Introducing Routing and Switching in the Enterprise Networking for Home and Small Businesses CCNA Discovery Working at a Small-to- Medium Business or ISP New Entry Level Certification CCENT (optional)

36. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 36 Scope and Sequence

37. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 37 CCNA Discovery Course Sequence CCNA Discovery Course 1Networking for Home and Small Businesses Course 2 Working at a Small-to-Medium Business or ISP Course 3Introducing Routing and Switching in the Enterprise Course 4Designing and Supporting Computer Networks

38. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 38 CCNA Discovery Course Outline Ch Networking for Home and Small Businesses Working at a Small-to- Medium Business or ISP Introducing Routing and Switching in the Enterprise Designing and Supporting Computer Networks 1 Personal Computer HardwareThe Internet and Its UsesNetworking in the Enterprise Reviewing the Concepts of Network Design 2 Operating SystemsHelp Desk Exploring the Enterprise Network Infrastructure Gathering Network Requirements 3 Connecting to the NetworkPlanning a Network Upgrade Switching in an Enterprise Network Characterizing the Existing Network 4 Connecting to the Internet Through an ISP Planning the Addressing Structure Addressing in an Enterprise Network Estimating the Impact of Applications on a Network Design 5 Network AddressingConfiguring Network Devices Routing with a Distance Vector Protocol Creating the Network Design 6 Network ServicesRouting Routing with a Link-State Protocol IP Addressing in the Network Design 7 Wireless TechnologiesISP Services Implementing Enterprise WAN Links Prototyping the LAN 8 Basic SecurityISP Responsibility Filtering Traffic Using Access Control Lists Prototyping the WAN 9 Troubleshooting Your Network Troubleshooting an Enterprise Network Presenting and Implementing the Network Design 10 Putting It All Togther Preparing for the Job Market and Certification

39. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 39 CCNA Discovery Soft Skills Highlighted Networking for Home and Small Businesses – Chapters 3, 9  Communications Skills –Active listening with customers –Describing technical concepts to non-technical users  Basic Troubleshooting Skills –Use of Help Desk  Documentation Skills Working at a Small-to-Medium Business or ISP – Chapters 2, 8  Communications Skills –Active listening with customers –Effectively handling frustrated users  Advanced Troubleshooting Skills –Problem escalation  Documentation Skills –Provide status and resolution  Time Management Skills  Professionalism and Teamwork Skills

40. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 40 CCNA Discovery Translation Schedule CCNA Discovery – First 2 Courses* ArabicJune-July, 2008 FrenchFebruary-March, 2008 RussianMarch-April, 2008 Simplified ChineseDecember 2007-January 2008 SpanishFebruary-March, 2008 *Projected schedule; All dates subject to change

41. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 41 CCNA Discovery Demo

42. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 42 Resources Available to You

43. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 43 Tools Available to You  New CCNA Video  At-A-Glance  FAQs  Presentations  Scope and Sequence documents  Demo Chapters Course 1 – Chapter 3 Course 2 – Chapter 5  Student Lab Manuals  Detailed equipment list  Datasheets  Job framework information  Qualification guidelines  Instructor Training Materials: Interactive Course Guides Instructor Reference Guides PowerPoint Slides

44. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 44 CCNA Video and Demos

45. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 45 Academy Connection – Tools

46. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 46 Call To Action  Offer new IT Essentials: PC Hardware and Software v4.0 and CCNA Discovery courses Your students will benefit from the latest curriculum changes and become more engaged in networking

47. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 47 Q & A

48. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 48