1. Hawkstone CMS Courier Management Solution

2. 1. Courier Challenge Challenge Of Getting Delivery Information Back To BaseChallenge Of Getting Delivery Information Back To Base Absence Of Real-Time Delivery TrackingAbsence Of Real-Time Delivery Tracking Inadequate Management Information From Courier Business SystemsInadequate Management Information From Courier Business Systems Lack Of Customised System To Match Specific Business RequirementLack Of Customised System To Match Specific Business Requirement

3. 2. Hawkstone CMS Integrated Courier Management SystemIntegrated Courier Management System Modular For Custom ImplementationModular For Custom Implementation Real-time Feedback From Drivers About Delivery ProgressReal-time Feedback From Drivers About Delivery Progress Dynamic Management Reporting On Courier Business PerformanceDynamic Management Reporting On Courier Business Performance

4. 3. Available Modules –The Scanning Application –The Call Centre Application –The Mobile Manager –The Administration Application –Reporting and feedback –Mobile application

5. 3.1 Scanning Application Simplifies computer inputs with bar-coded check points and system updates.Simplifies computer inputs with bar-coded check points and system updates. Fast and accurate system updatesFast and accurate system updates Quick sorting of large amount of itemsQuick sorting of large amount of items

6. Scanning Application Menu and screen shots

7. 3.2 CMS Call Centre Application Quick And Reliable InformationQuick And Reliable Information Application Caters For Unique Business ScenariosApplication Caters For Unique Business Scenarios Information Is Made Available Dynamically On Other ApplicationsInformation Is Made Available Dynamically On Other Applications

8. Call Centre Application Menu and screen shots

9. 3.3 Mobile Manager Application Monitor And Control Your Driver Work AllocationsMonitor And Control Your Driver Work Allocations Dynamically Re-assign Items To Different DriversDynamically Re-assign Items To Different Drivers Used To Determine If All KYC Documentation Is ValidUsed To Determine If All KYC Documentation Is Valid Viewing Of KYC Documentation In Real- timeViewing Of KYC Documentation In Real- time

10. Mobile manager application Menu and screen shots

11. 3.4 Administration Application Manage & Control The Entire Solution From One Central ApplicationManage & Control The Entire Solution From One Central Application Add, Edit And Delete A Multiple Amount Of Variables Like:Add, Edit And Delete A Multiple Amount Of Variables Like: –Agents –Security Groups –Call Centre Scripts, –Etc. Super User Access To Change Status Codes Of Items.Super User Access To Change Status Codes Of Items.

12. Administration Application Menu and screen shots

13. 3.5 Mobile Application Works On Any PDA Device That Runs Windows CE.Works On Any PDA Device That Runs Windows CE. The Driver Has An Overview Of Deliveries.The Driver Has An Overview Of Deliveries. The Driver Can Do An Electronic Proof Of Delivery (ePOD).The Driver Can Do An Electronic Proof Of Delivery (ePOD). Customer Must Sign On Device And Also Provide Feedback In The Form Of A Customer Satisfaction Report.Customer Must Sign On Device And Also Provide Feedback In The Form Of A Customer Satisfaction Report.

14. Mobile Application Screen shots running on the Pocket loox

15. 3.6 Reporting Application Provides Real-time Reporting On The Progress Of The Driver And The Call Centre.Provides Real-time Reporting On The Progress Of The Driver And The Call Centre. Ability To Drill Down To A Single Item Level For More DetailsAbility To Drill Down To A Single Item Level For More Details Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown.Search Function To Search For Items Not Currently Available, Or Which Current State Is Unknown. Reports On Courier And Call Centre PerformanceReports On Courier And Call Centre Performance Reports On Customer SatisfactionReports On Customer Satisfaction

16. Reporting Application Menu and screen shots

17. Thank you For more information, please contact Alec Avierinos or Cedric Boltman on 012 345-9260.