1. Unit 201: Work effectively in your retail team
Revision cards
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2. Retail tasks fall into three general categories: daily tasks
regular tasks
tasks allocated to you.
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3. Issues that may arise include:
discrimination
harassment
bullying.
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4. Discrimination can be:
direct
by association
by perception
indirect.
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5. Harassment:
applies to all the protected characteristics except for pregnancy and maternity and marriage and civil partnership
can be third party when employees are harassed by people other than other employees, such as customers.
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6. Discrimination can be:
direct
by association
by perception
indirect.
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7. Appearance which will help create a positive impression includes:
clean, ironed clothes
tidy hair
clean hands and nails
comfortable, suitable shoes.
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8. You are probably being bullied if, for example, you are:
regularly being picked on
humiliated in front of colleagues
unfairly treated
physically or verbally abused
blamed for others’ mistakes
overloaded with work so that you cannot complete it
regularly threatened with dismissal
unfairly passed over for promotion
denied training opportunities.
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9. The protected characteristics under the Equality Act 2010 are:
age
disability
gender reassignment
race
religion or belief
sex
sexual orientation
marriage and civil partnership
pregnancy and maternity.
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10. Under the Health and Safety at Work Act employers must:
provide a safe area of work
ensure safe systems of work
ensure safe handling, storage and transport of stock
train and supervise staff in health and safety matters
maintain safe entries and exits
provide adequate temperature, lighting, seating etc.
ensure visitors are informed of any hazards.
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11. work in a safe and sensible way use equipment safely and correctly
Under the Health and Safety at Work Act employees must:
work in a safe and sensible way
use equipment safely and correctly
report potential risks
help identify training needs
follow instructions for safeguarding health and safety.
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12. One way of defining learning styles is to divide people into:
visual learners
auditory learners
tactile or kinesthetic learners.
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13. An individual learning plan should contain:
action points
deadlines for completion
methods of achievement.
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