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EDUCAUSE 10/29/01 The University of Hartford Initiating Transformation at Your Institution Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work.

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Presentation on theme: "EDUCAUSE 10/29/01 The University of Hartford Initiating Transformation at Your Institution Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work."— Presentation transcript:

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2 EDUCAUSE 10/29/01 The University of Hartford Initiating Transformation at Your Institution Copyright Paul R. Hagner and Joel L. Hartman, 2001. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

3 EDUCAUSE 10/29/01 Dr. Walter Harrison President The Challenge Before Us

4 EDUCAUSE 10/29/01 “Science and Technology, like all original creations of the human spirit, are unpredictable” -- Freeman Dyson (1979) The Challenge Before Us

5 EDUCAUSE 10/29/01 “Science and Technology multiply around us. To an increasing extent they dictate the languages in which we speak and think. Either we use these languages, or we remain mute” -- J.G. Ballard (1974) The Challenge Before Us

6 EDUCAUSE 10/29/01 7000 Students – 5000 Undergraduates – 2000 Graduates 320 Faculty The University of Hartford

7 EDUCAUSE 10/29/01 9 Schools and Colleges Moderately Decentralized Academic Administrative Structure Residential, Wooded Campus in a Suburban Setting The University of Hartford

8 EDUCAUSE 10/29/01 Dr. Donna Randall Provost Drandall@mail.hartford.edu Leadership and Structure

9 EDUCAUSE 10/29/01 Choices Commitment Courage Communication Creativity Cooperation Community Curriculum Consistency Capacity & Competency Complexity & Confusion Culture & Context 12 Conditions for Transformation – Carole Barone

10 EDUCAUSE 10/29/01 “Policy and practice with respect to the role of technology must be conceived, and perceived to fit within the institution’s culture, values, and style of operation” “The twelve conditions cannot occur in a leadership vacuum” 12 Conditions for Transformation – Carole Barone

11 EDUCAUSE 10/29/01 Transformation is rarely a “grassroots” phenomenon Leadership Engagement is Essential –Resource Allocations –Reward Structures –Continuity Assurance Leadership and Structure

12 EDUCAUSE 10/29/01 Identification of Three Sides of the Technology “Pyramid” Leadership and Structure: Identifying Administrative Needs

13 EDUCAUSE 10/29/01 Planning Leadership and Structure: Identifying Administrative Needs

14 EDUCAUSE 10/29/01 Planning Policy Leadership and Structure: Identifying Administrative Needs

15 EDUCAUSE 10/29/01 Planning Policy Development Leadership and Structure: Identifying Administrative Needs

16 EDUCAUSE 10/29/01 Planning Technology Strategic Planning Committee Developing Strategic Goals in line with Articulated Vision Leadership and Structure: Changing Structure to Meet Needs

17 EDUCAUSE 10/29/01 Policy Technology Policy Committee Implementation of Strategic Goals Leadership and Structure: Changing Structure to Meet Needs

18 EDUCAUSE 10/29/01 Development Technology Resource Development Committee Innovative Directions in Funding Strategic Initiatives Leadership and Structure: Changing Structure to Meet Needs

19 EDUCAUSE 10/29/01 Readiness Assessment Faculty and Staff Inclusion Communication of the Process Leadership and Structure: The Importance of Inclusion

20 EDUCAUSE 10/29/01 Hire Attitude in Addition to Competency Leadership and Structure: The Importance of People

21 EDUCAUSE 10/29/01 Information Technology at the University of Hartford INFORMATION TECHNOLOGY SERVICES brophy@mail.hartford.edu

22 EDUCAUSE 10/29/01 Information Technology at the University of Hartford Some Facts & Stats (The Infrastructure) Standardization Service Attitude & Execution

23 EDUCAUSE 10/29/01 A Few Critical Success Factors Leadership Business Processes IT Best Practices Service Attitude & Execution

24 EDUCAUSE 10/29/01 Our vision of ITS is to be the preferred computer services provider and information technology support choice of the University's students, faculty, and staff. ITS Organization

25 EDUCAUSE 10/29/01 Our mission is to help students, faculty, and staff achieve their information technology goals in a responsive, delighted, and cost effective manner. ITS Organization

26 EDUCAUSE 10/29/01 Technical Services & Networks Administrative Systems Telecommunications Media Technology Services Customer Services Production Control Database Administration & “Web for …” Applications Systems & Programming Security & Quality Control Administrative Support ITS Organization

27 EDUCAUSE 10/29/01 Fiber Optics for Capacity & Performance Standardization to Enable Leveraging of Our Assets New opportunities (e.g.wireless) Overview of the Educational Technology Landscape - Infrastructure

28 EDUCAUSE 10/29/01 Upgraded capacity in January 2001 Upgraded management tools The “Napster” challenge Overview of the Educational Technology Landscape - The Internet

29 EDUCAUSE 10/29/01 “The Engine” –Admissions, Registrar, Bursar, Payroll, H.R., Financial Aid, Courses, Grades, Etc. SCT Banner System Upgrade Overview of the Educational Technology Landscape – Administrative Computing

30 EDUCAUSE 10/29/01 Telephone Communications Voice Mail Telecommunications Convergence Overview of the Educational Technology Landscape - Telephony

31 EDUCAUSE 10/29/01 Deferred maintenance Alternate funding sources Overview of the Educational Technology Landscape - Funding

32 EDUCAUSE 10/29/01 Disaster Recovery Planning (DRP) Business Continuity Planning (BCP) Overview of the Educational Technology Landscape - Disaster Recovery

33 EDUCAUSE 10/29/01 Lessons Learned Recommended Emphasis Leadership Infrastructure Performance Service Attitude & Execution

34 EDUCAUSE 10/29/01 Entrepreneurs Second Wave Careerists Reluctants Assessing Faculty Readiness:Inclusion and Engagement

35 EDUCAUSE 10/29/01 222 Interviews About ¾ of all Full-Time Faculty Interviews lasted from 30 minutes to an hour Sharing MERLOT –http://www.merlot.org Assessing Faculty Readiness:Inclusion and Engagement

36 EDUCAUSE 10/29/01 Entrepreneurs Second Wave Careerists Reluctants Four Faculty “Types”

37 EDUCAUSE 10/29/01 E-Mail:92% In the Classroom:47% Web Page:40% Course Material on Web:33% Write Software for Course:26% Faculty Technology Use In Their Teaching

38 EDUCAUSE 10/29/01 Entrepreneurs: 26% Second Wave: 60% Careerists: 3% Reluctants: 10% Faculty “Types” at U of H

39 EDUCAUSE 10/29/01 Equipment:37% Support:31% Training:19% What do 2 nd Wave Faculty Need to Adopt New Technologies?

40 EDUCAUSE 10/29/01 Instructional Technology Landscape What are we doing to help the academic community achieve this goal? “Smart Classrooms” In 1999: 2 Today: 26

41 EDUCAUSE 10/29/01 Instructional Technology Landscape What are we doing to help the academic community achieve this goal? Faculty Center for Learning Development

42 EDUCAUSE 10/29/01 Instructional Technology Landscape What are we doing to help the academic community achieve this goal? Workshops Scanning/Image Editing Web Page creation and management Multimedia creation Alternative Teaching Strategies in the Classroom Introduction to Blackboard

43 EDUCAUSE 10/29/01 Incentives & Support “Getting Started with Technology” Grants Technology Student Mentors Program

44 EDUCAUSE 10/29/01 Is all of this working? Blackboard October 2000 October 2001 2 users 3,223 users 2 courses 374 courses 2 instructors 246 instructors 465 hits 928,509 hits

45 EDUCAUSE 10/29/01 Systemic Change Leadership Inclusion Communication

46 EDUCAUSE 10/29/01 The University of Hartford Initiating Transformation at Your Institution

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