1. BETTER SKILLS, BETTER JOBS Working with Long-Term Care Employers Panel

2. About Genesis HealthCare The nations largest skilled nursing and rehabilitation therapy provider. Over 400 skilled nursing centers and Assisted/Senior living communities in 28 states Employ nearly 80,000 employees

3. Our Philosophy Our Core Belief Patients and residents are the center of our work. Our employees are the vital link between Genesis Health Care and our patients and residents. They are the service we provide, the product we deliver- they are our most valuable resource. Achievement of our vision come only through the talents and extraordinary dedication they bring with them every day of the year.

4. Genesis HealthCare Back in 1999, we created

5. “Grow Our Own!”

6. “Grow Our Own” Goal: Educate and train our own employees to become our future workforce recruit & train entry-level workers to become the CNAs we need educate & train our CNAs to become the LPNs and RNs we need

7. “Grow Our Own” Train our LPNs to become the RNs we need Provide clinical skills and career advancement opportunities for CNAs & Nurses

8. “Grow Our Own” Approach Develop CNA training resources “hire first” program (screen into the program) “earn while you learn” program created Genesis Core Education curriculum established internal CNA training schools

9. “Grow Our Own” Career planning discussions Unit Assistant … CNA … GNAS... CMA … LPN … RN We promoted tuition assistance program to support career progression

10. “Grow Our Own” Approach Document CNA advancement opportunities Certified Medicine Aide training Tuition assistance for LPN or RN school Emphasize achievement

11. “Grow Our Own” CNA Training Outcomes Creating the nurse workforce we need! Nurse Practitioners 2 Assistant Directors 92 Care Coordinators 11 Managers 4 RNs 39 LPNs 66 Therapy 2 Social Work 1 Advanced CNA’s 78 Administrative 12 224 PROMOTIONS

12. Collaborative Relationships Workforce We continued to develop the training program and Partnered with area workforce agencies who offered a pipeline to candidates and essential skills

13. Collaborative Relationships Certified Medicine Aide Training Outgrowth of CNA training success Forged partnerships with Community Colleges Customized program for Genesis employees Genesis Centers used for clinical sites Genesis Centers used for CMA Re-certification

14. Collaborative Relationships Certified Medicine Aide Training Genesis enrolled employees, paid for the courses and ensured participation (support…support…support)

15. Collaborative Relationships Certified Medicine Aide Training We trained 105 CMA’s We retained 64 active CMAs with 12 promotions Management looked differently at the workforce

16. Collaborative Relationships Helping Employees meet their Professional goals Listen to understand Employee Goals Advise Employees on how to reach their goals Collaborate with employees to help them achieve their goals

17. Collaborative Relationships Baltimore Alliance for Careers in HealthCare Founded in 2005, the Baltimore Alliance for Careers in Healthcare is a nonprofit corporation dedicated to eliminating the critical shortage of qualified healthcare workers in Baltimore by working with local agencies, healthcare institutions and other organizations to create opportunities for residents to pursue careers in health professions.

18. Collaborative Relationships Career Paths Career Map: Mapping Your Future Funded by the Baltimore Alliance for Careers in Health Care

20. Retention & recruitment of qualified nursing staff is what it’s all about Our customers are relying on us...

22. For additional information, please contact Deborah Rowe, MS, RN, PHR, CHCR Vice President, Genesis Staffing Services Deborah.Rowe@genesishcc.com