1. Aftercare/Post Funeral Follow-up

2. types of follow-up types of follow-up may be viewed as growth opportunity may be viewed as growth opportunity may be viewed as logical extension of the basic services of the funeral home may be viewed as logical extension of the basic services of the funeral home

3. Preneed (Preplanning/Advance Funeral Planning) Types: prefunded and preplanned Types: prefunded and preplanned Reasons Reasons Types of Contracts: Types of Contracts: IrrevocableIrrevocable RevocableRevocable GuaranteedGuaranteed Non-guaranteedNon-guaranteed

4. Preneed Arrangement Conference location location presentation and discussion of service and merchandise choices presentation and discussion of service and merchandise choices explain state and federal regulations explain state and federal regulations comply with FTC Funeral Rule comply with FTC Funeral Rule alteration to prefunded contracts alteration to prefunded contracts wishes of deceased vs. wishes of the funeral planner wishes of deceased vs. wishes of the funeral planner

5. Types of Funding Trust Accounts Trust Accounts Insurance Insurance Savings/Passbook Accounts Savings/Passbook Accounts

6. Methods of Disposition Introduction

7. Earth Burial Interment, Inhumement Interment, Inhumement Cemetery vs. Memorial Park Cemetery vs. Memorial Park Grave Grave Lot vs. Plot vs. Section Lot vs. Plot vs. Section Multi-depth Grave vs. Multiple Burial Multi-depth Grave vs. Multiple Burial

8. Entombment Crypt Crypt Lawn Crypt Lawn Crypt Community vs. Private Community vs. Private

9. Cremation Burial at Sea Body Donation (UAGA)Preservation

10. Cremation “The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort or chamber.” “The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort or chamber.” 4-6 lbs of bone fragments (180-200 cubic inches) 4-6 lbs of bone fragments (180-200 cubic inches) 1400 – 2000 degrees F (2-4 hours) 1400 – 2000 degrees F (2-4 hours)

11. Arranging for Cremation 1) Considerations 1) Considerations 2) Forms 2) Forms 3) Cremation Containers: 3) Cremation Containers: a) caskets b) alternative containers

12. Arranging for Cremation (cont’d) 4) Services: 4) Services: a) Traditional Service b) Memorial Service c) Memorial Gathering d) Graveside e) Committal at Crematory f) Identification Viewing g) Scattering h) Direct Cremation i) Other Alternatives:

13. Arranging for Cremation (cont’d) 5) Disposition of Cremated Remains: 5) Disposition of Cremated Remains: a) burial b) niche: columbarium, lawn niche, mausoleum niche, mausoleum c) scatter d) ossuary e) retention

14. Arranging for Cremation (cont’d) 6) Containers for Cremated Remains: 6) Containers for Cremated Remains: a) temporary urns b) utility urns c) permanent urns d) companion urns e) infant/youth f) keepsakes

15. Arranging for Cremation (cont’d) 7) Inurnment of Cremated Remains: 7) Inurnment of Cremated Remains: a) temporary containers vs. permanent containers permanent containers b) receipt for cremated remains remains