1. Improving Patient Bed Wait time in Healthcare
TECH 58100
Measure Phase
Improving Patient Bed Wait time in Healthcare
Date: 29 October 2014
Team members:
Priyanka Priyanka.
Ahmad Almatrood.

2. Project Charter

3. Project Charter (continued)

4. Voice of the Customer Two type of customers: External:
Patients who want to have an available bed soon.
Internal:
Nurses who want to receive the notifications early as possible.
Patient & Support Care Associate who would use the system to enter bed info.

5. SIPOC SIPOC DIAGRAM Suppliers Inputs PROCESS Outputs Customers Nurses
Fill discharged sheet
Cleaning process
&
Entering the information to the system.
Bed is get cleaned and ready fast.
Patients
Cleaning Employees
Cleaning the bed.
New patients will have more available beds.
Software - Bed Tracking System
Bed Info
Bed availability will be in the system
SCA - PCA
Support care associate
Enter bed info to BTS
Patient care associate

6. Critical to Quality Tree (CTQ)

7. Process Map

8. Process Observation Worksheet
Process observed: Priyanka and Ahmad. Date:10/24/ Time:10:00am
Steps#
Description
Worker
Task Time
Wait Time
Observation 1.
RN fills out the discharge sheet and notifies other services
Registered Nurse
10min  0  2.
Discharge patients
15min 
3.  
Discharge time entered by clerical support associate.
CSA
5min  5.
PCA/SCA keys information in Bed Tracking System (BTS)
PCA/SCA
20min
20min 
PCA/SCA takes long time 6.
Environmental services set the position to “running”
Environmental Services
10min 7.
ES change the status from “running” to “done” 8.
Registered nurse notify of ready bed
 15min
Delay for nurses to be notified 

9. Operational Definition
Data Collection
Measurement
Type of Measure
Type of Data
Operational Definition
Person
What Input, Output and Process measure the team will collect
Select as an Input(I),Process
Measure(P), or Output(O)
Select whether measure is continuous or discrete
Description to enable a common understanding
Who is involve in the process
Discharge Instructions I
Continuous
Discharge instructions given to patient RN
Entered in bed tracking system (BTS)
By PCA/SCA into BTS ES
In progress P
ES hold it as “running”
SCA/PCA
Cleaning time
Time taken by housekeeping
Notification time
I,O
Filled by RN as “clean room”
Housekeeping

10. Gantt chart

11. Process Observation Worksheet graphical representation
Check sheet
project charter
SIPOC
CTQ Trees
Process Map
Process Observation Worksheet
Data collection plan
graphical representation
Gantt Chart

12. Thank You