1. Presented by Katarina NEUSCHLOVA
Quality Management System in AIS Implementation Experience of ISO Standard
Presented by
Katarina NEUSCHLOVA
Letove prevadzkove sluzby
Slovenskej republiky, s. p.
Aeronautical Information Services

2. OVERVIEW
Experience of the S. R. AIS in achieving ISO 9001 certification
QMS Framework
Management involvement
HR involvement
Implementation steps
Implications
Benefits

3. Quality Management System
Framework

4. WHY QMS in AIS? ICAO Annex 15 Requirements
Basic guidelines - ISO 9000 series
Eurocontrol
EATMP AIST agreed to use ISO 9000 as the basis for QA activities and to achieve certification to ISO 9001 by 2003
LPS SR, š. p. / AIS
(ANS provider of the Slovak Republic)

5. SCOPE of QMS
Implementation of QMS in LPS SR, š.p. includes 4 main activities:
Air Traffic Services
Aeronautical Telecommunications and systems support for ATS
Aviation SAR
Aeronautical Information Services

6. QMS of AIS Implementation of QMS in AIS includes (PUB and NOF)
all AIS functions:
“Regulated” Processes
- production and publication of IAIP
(PUB and NOF)
- international ex-change and provision
of AI (NOF and DIST)
“Non Regulated” Processes
- national aeronautical publications
(PUB and DIST)
- ICAO Sales Agent (DIST)

7. Management Involvement

8. MANAGEMENT DECISION
Top Management decision - commitment to develop and implement QMS (2000 Q1)
ISO 9001: QMS model selected
Consultant services - the contract
(19 APR 2000)
Initial Analysis - current situation in the company vs. ISO
(31 AUG 2000)

9. RESPONSIBILITIES CEO - The Management Representative for Q
Appointed by CEO:
- The Management Representative for Q
- The Quality Board
- The Quality Manager
( MAY 2001)
Quality Manager
- reports to the Management Representative
Project Team
ymluva s Det Norske V
QTF
Rada kvality
mana6er kvality, predtsvitel vedenia
Quality policy - recommended by Q Board and approved by CEO (MAY 2001)

10. Human Resources Involvement

11. Human efforts - the major resource required
IMPLEMENTATION TEAM
Human efforts - the major resource required
Project team
Implementation along side day to day activity
Volunteers - selected from staff involved
A range of disciplines/main activities
Motivation and skills development
Internal Auditors (IA)
AIS - 2 representatives

12. Implementation

13. IMPLEMENTATION STEPS Project Plan (APR 2000 - DEC 2001)
Training of personnel
Documentation
System implementation
Internal audits and improvement
Certification to ISO 9001

14. STAFF TRAINING Introductory training on ISO 9000
Familiarisation of the employees with ISO 9001: (OCT- NOV 2000)
Training of the Internal Auditors
(MAY and SEP 2000)
Workshops for AIS provided by EUROCONTROL ( )
different levels for the top management, managers, executive staff

15. DOCUMENTATION STRUCTURE
To review and produce (since FEB 2001)
STANDARD - ISO 9001:2000
Policy, organisation,responsibilities, outline of QS
QUALITY MANUAL
Practices, responsibilities,
interfaces
PROCEDURES
QUALITY MANUAL
Purpose
- Quality Policy
- Organisation - Interfaces, responsibilities
- Quality System - overview
Two volumes (LPS SR, š.p.)
QM of the company
QM of the AIS
Documentation - a requirement of QMS:
Should not be excessive
Simple, clear, concise style
Aimed at education/experience of personnel using the procedure
Realistic - do not specify the impossible or impractical
Consistent - with the Quality Manual and other procedures
Well controlled - consider the distribution/change mechanism
Procedure development:
Establish current practice
Document current practice
Review current practice
Prepare procedure
Review and approve
Issue procedure
Detailed instructions
on how to carry out
specific tasks
INSTRUCTIONS
FORMS
Quality
records

16. QMS DOCUMENTATION AIS QS documentation Quality manual
Operational directive for AIS
Operational procedures for each Dept. (EUROCONTROL OPADD, ADP, SDP)
Qualification requirements
QS documentation
Quality Manual
Documentation Control
QMS Scope
IA and corrective & preventive actions
Operational directives for the main activities/processes
Regulation on submission of AI for publication by AIS, etc.

17. INTERNAL AUDITS
QMS to be implemented at least 3 months before the certification audit
(SEP 2001)
Internal audits - planned, organised and carried out ( OCT 2001)
Management review - followed by corrective actions
(5 - 9 NOV 2001)

18. CERTIFICATION Pre-assessment audit (12 -16 NOV 2001)
Certification audit
- conducted by the accredited body
( DEC 2001)
The Certificates of LPS SR, š.p.
- valid for 3 years (continual improvement) (DEC 2004)
AIS
ATS, Telecommunications, SAR (mission)

19. IMPLICATIONS

20. COSTS External Costs Internal Costs Training
Consultancy
Training
Assessment and Certification
Internal Costs
Writing manuals and procedures
Design of forms and records
Internal auditing

21. INVESTMENTS
Genuine Investments
Human efforts
Time
Commitment

22. BENEFITS

23. BENEFITS ICAO compliance Consistent quality of AIS output
Improved management and planning
Improved visibility of work processes and competencies
Documented procedures
Opportunity to identify problems and formalise change
Less wasted effort/resources
Staff qualification improved

24. USERS PERCEPTION Improved status of AIS Customer oriented
Improved communication
Increased efficiency
Consistent quality of AIS output
Marketing asset

25. SUMMARY QMS in AIS (within the mother-company) - model
- scope
- responsibilities
Implementation steps
Implications and
Benefits

26. CONCLUSIONS QMS implementation - mandatory for AIS
ISO 9001 : Model for Good Management
Applicable to any organisation - ANS/AIS
Customer focussed - users requirements met
Investment for the future

27. Thank you for your attention.