1. Define the Role and Responsibilities of Unit Directors in driving the Lean Agenda Prepared by Lesley Duncan, Niall Scott, and Ian Robertson for the Service Directors’ Group Spring 2007 To speak with a Service Director about Lean contact Ian Robertson; irr@st-andrews.ac.uk

2. Overview -  What is LEAN?  Philosophy & Culture  Our Roles and responsibilities in driving LEAN  Leading by example  Define the Framework  Support  Communications  Monitor progress  LEAN – The improved Process!!

3. WHAT IS LEAN? “ A practical way of using the experiences of front line staff and Customers – to continually improve services”  Identifying & eliminating WASTE  Continuous Improvement  Adding value at each stage of the process  Providing what the Customer wants!

4. Essential to the Success of Lean -  It must be part of the organisation’s “Philosophy & Culture” - that WE create!  LEAN should be part of our everyday work, not something we visit now and then

5. Our roles & responsibilities  Always Lead by example Practice what we preach Practice what we preach We need to believe in what we are doing We need to believe in what we are doing We need to have a single voice We need to have a single voice We need to get involved and understand our objectives We need to get involved and understand our objectives

6. Our roles & responsibilities  Define the Framework We need to define the Framework to empower our staff We need to define the Framework to empower our staff We need to agree on our vision and set clear goals We need to agree on our vision and set clear goals

7. Our roles & responsibilities  Provide Support Give staff the time needed Give staff the time needed Provide Training Provide Training Encourage and motivate – make it fun! Encourage and motivate – make it fun! Listen and engage Listen and engage

8. Our roles & responsibilities  COMMUNICATION Clear Clear Regular Regular Consistent Consistent Meaningful Meaningful Two way Two way

9. Our roles & responsibilities Our roles & responsibilities  Monitor progress Agree Measures and KPI’s Agree Measures and KPI’s Benchmark Benchmark Learn from our experiences – good & bad! Learn from our experiences – good & bad! Take Action - Change where required Take Action - Change where required

10. What Managers must NOT do!!!  Be a blocker  Be negative  Not listen to suggestions

11. LEAN – The Improved Process  Optimise the process and the Customers journey – not individual departments!!!  Before LEAN – Individual departments….. After LEAN – working across the silos!!