1. Teaming Up to Tranform Training: Wellesley College and the Element K Partnership for Web- Based Software Instruction

2. Pattie Orr Director Of User Services Wellesley College

3. Why Did We Do This? Traditional Class Enrollment Declining Small Information Services Staff Hard to Offer Prerequisites and Depth Rapid Change in Products and Versions Dollars HR issues

4. Learning as a Process Traditional View –Classroom Event Driven –Reactive: Low-End Courses –Instructor Dependent –Brick & Mortar w/ Helpdesk fallout New View –Reinvent the Learning Experience…

5. Reinvent the Classroom More Personal Approach Just-in-Time On-line Training Product to Supplement Deskside Coaching: 1 to 1 Peer to Peer (Computing First Aid) Chat and Computing Questions Conference Brick & Mortar Was More Focused and Purposeful; Workshop Based Model

6. Element K Licenses Selection –Selected Vendor with Boston Consortium –User Testing with Three Products –Evaluated Products and Chose Element K Licensing –License for all Faculty, Staff, and Students –100 Computer Professional Licenses

7. Personalized Training

8. Community Support

9. Assessment

10. Information Resource

11. Real-Time Support

12. Effective Reporting

13. System Administration One Primary System Administrator/ 2 TAs Added a Few Custom Fields All Self-Enrollment Provided Enrollment Key as local PDF Reports Pulled Monthly or as Needed Information Reported as Aggregate Data Individual Data Private

14. Custom Splash Page

15. “If you build it… WILL they come?” Pilot with Focused Group –Show and Tell Bigger group - Help Desk Folks Boston Consortium - More is better!! Get Brain Share Vendor Partnership

16. Rollout - Institutional Change!! IT/ Helpdesk Students HR/ Staff Rollout Dean & Faculty Students Trustees Alum User Group

17. Measuring Success… 1664 Lessons Completed 71% Active Users 684 Unique User Accounts -48 Faculty -277 Staff -359 Undergraduates

18. Measuring Success… 359 Undergraduate Accounts Seniors 100 Juniors 58 Sophomores 87 First Years 72 Davis 30 Exch/Other 12

19. Measuring Success… Equal to 185 Two-Hour Classes 15 Students Per Class

20. Measuring Success…

21. Students=14 Faculty=0 Staff=26

22. Measuring Success… It Takes Time!!! Reporting Issues –Confidentiality –LMS!!! Completion rates - Valid? Assessment? ROI??

23. Things to Watch Out for… Buying the Licenses is Just the First Step “Burn Me Once” Users Without a Safety Net Evolve the Process and Implementation –Hand-Holding –Provide Time and Space for Training Standards for Measuring Use

24. What Does it Mean to “Transform” Training? Stop Doing What Doesn’t Work Cancellation Policies / Open Lab Safety Net Partnerships –Consortia –External to Vendors –With Managers and Senior Staff –With the Learners

25. What Has Really Changed? Prescribing Classes Based on Data Training Staff More Satisfied New Models; Workshop Offering New Higher End Courses Providing Reference; Not Just Training Becoming Marketers and Tutors

26. Next Steps Developing Independent Learners Workshop Model for Staff Continue to Market and Increase Use Work for More Buy-in LMS Test Management and Safety Courses Evaluate Impact and Future Direction

27. For More Information Contact Pattie Orr --- porr@wellesley.edu Higher Education Representative for Element K Karra Hagen Bass karra_hagen@elementk.com 800-456-4677 ext 8810