1. Creating High Performance Teams Performance Management through Employee Engagement

2. The Beatings Will Continue… …Until Morale Improves!

3. Which Manager Gets Promoted?

4. Happy People Are Productive!

5. As a project manager, do I need to be a leader or a manager? How do I manage effectively when I have no authority over my team? Are We Managers or Leaders? YES We Are Managers Who Need to LEAD!

6. The answer to both questions is the same! We are often asked to manage without authority. To do that we must employ leadership skills! Good News!

7. Define Clear Objectives Are the objectives clear, concise and unambiguous? (SMART Goals) Does the team agree that the goals are attainable? Does the team agree that the goals are worthwhile? Is Success Defined?

8. Define Clear Objectives Can we start at 30,000 feet and let the team zoom in? Goals Risks Timeline Assumptions Constraints Budget

9. Close the Gap Continuous Performance Appraisal

10. Interest Proficiency

11. Engagement

12. Proficiency Interest

13. Accountability Accountability is a feeling People will take responsibility themselves (hold themselves accountable)… …if certain conditions are met.

14. Accountability  Expectations are clear, and unambiguous  Success metrics are understood  Mistakes are tolerated  Training is a priority  The goals and objectives are agreed upon  Everyone is treated with dignity and respect  Employees have the needed resources and tools

15. Proficiency Interest

16. Evaluate and Assess Setting expectations Timely feedback Documentation Facilitating understanding Continuous Performance Feedback

17. STRETCH Goals

18. Interest Proficiency

19. Communication How do you make sure you are understood? How do we make sure we understand others? What are the barriers? ◦Language, dialect, accent ◦Ability to listen attentively ◦Time Communication is the key to motivation

20. SHRM Satisfaction and Engagement Study Communication between employees and senior management: 50% of respondents identified this as “very important” Only 21% were satisfied with the level of communication! Do employees believe communication is an important aspect of job satisfaction? Society for Human Resource Management (SHRM)

21. Allowing Mistakes

22. Proficiency Interest

23. Staff Assessment and Growth Path Set goals together Learn to teach others Document and update Challenge!

24. Do Not Abuse! Everyone should understand the standards Cross-train to share responsibilities Communicate expectations Reward top performers!

25. Delegation

26. Delegate “The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.“ - Theodore Roosevelt, 26 th President of the U.S. “Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.” - George S Patton, U.S. Army General

27. Optimize * - According to PMI’s Pulse of the Profession™ In-Depth Report: The Essential Role of Communications

28. Plan to USE Your Soft Skills! StakeholderSalienceMethodFrequencyApproach 1 TeamKEYMeetingsDaily/WeeklyDetails 2 ManagerDominantEmail/MeetingsWeeklySummary with data 3 Dept. HeadDangerous1:1 UpdatesWeeklySummary of issues 4 Downstream supervisor Dependent Remote Meetings WeeklySpecific info 5 Upper MgmtLatentEmailMonthlySummarize StakeholderSalienceMethodFrequencyApproach 1 2 3 4 5

29. Optimize Non-Stakeholders Latent Dominant Dependent Dangerous Demanding Discretionary

30. Minimize Interruptions Practice Active Listening Aggressively!

31. Accept Failure? “It's fine to celebrate success but it is more important to heed the lessons of failure.” “People everywhere love Windows.” - Bill Gates, former Chairman of Microsoft

32.  Equanimity  Enlightenment  Entertainment  Encouragement Performance Management

33. Balance and Composure are Critical Remain Calm

34. Treat people as they deserve to be treated… …and watch the magic happen!

35. Thank You! Thank You! Thank You! Thank You! Thank You!

36. www.leadershiptechniquesllc.com Lisa Hammer, PMP: 301-667-3915 lisa@leadershiptechniquesllc.com David B. Newman, PMP: 240-446-6231 dave@leadershiptechniquesllc.com Customized Seminars & Consulting Reliable - Dynamic – Relevant