1. The Role of L&D in Supporting Change and Transformation Programmes Adrian Terry Stand 182

2. What we will cover Case example of transformation The role of the L&D professional during the change What worked, what didn’t Lessons learnt

3. Thales Group – Global Reach

4. ??? Whole system view Cultural & business transformation Process-led improvement Unstructured turnaround Leadership & operations Education Discovery

5. Context for transformation 6500+ people 30+ countries 70+ offices Technical professional services 3D matrix

6. Transformation 1.Behaviour and cultural transformation 2.Project delivery improvement 3.Client relations development 4.Bid strategy and strike rate

7. Some of the challenges… Effects not considered Underestimated complexity Lack of leadership and support Budget and resources L&D involved too late Communication lacking Resistance L&D survival amid constraints

8. Business transformation: the facts… 30% - show bottom line results 50% - show added market value 2/3rds consistently fail to deliver Only: Various studies quoted from, Isaksen, S & Tidd, J (2000) ‘Meeting the innovation challenge’ Wiley

9. Project Resources Training Environment Delegate Selection Communications Plan Accurate Timeline Modular Approach

10. L&D added value in change Making the simple complicated is commonplace. Making the complex elegant and awesomely simple, that’s stimulating, creative and highly valuable!

11. Joining up Asking questions Driving strategy Coaching the change team Coaching the senior leadership Providing the process people linkages

12. Lessons learnt and applied Create pace in building capacity Work holistically Develop Creative Facilitative Leadership capability early on Assess the ‘climate’ for change Build strong foundations Work strategically and politically

13. Better learning Motivation Ability Opportunity Performance = speed of changing paradigms x climate _____________ Whole system action © The APS Partnership Ltd, 2011 – all rights reserved, used with permission

14. Work holistically © CPSB, Inc

15. Develop creative facilitative leadership You can have creativity without innovation but You cannot have innovation without creativity

16. Assess and improve workplace climate Challenge & Involvement Freedom Trust & Openness Idea Time Playfulness & Humour Idea Support Debate Risk Taking

17. Build strong foundations Creating ‘pull’ Encourage and develop pro- activity Build personal effectiveness and collaboration skills

18. Work Strategically and politically

19. How do you measure success… Efficiency – doing things with less (including the transformation itself) Effectiveness – Doing the right things Elegance – simple and beautiful Empowerment – freeing people’s creativity, innovation Engagement – creating involvement

20. Our outcomes? 50-70% 1:4 to 1:2 3 rd to best Worst to best 30+% improvement And… Transformation to business partner with hi-leverage and visibility

21. Carpe diem It’s your best chance to shine!

22. Thank You Contact us: Stand 182 adrian.terry@thalesgroup.com thales-trainingconsultancy.com twitter.com/thalestraining