1. 1 Welcome to BA205 Week 2 Consider sitting by people you might want on your work team for the class. Seek diversity in your group in the following areas: Gender Age Ethnic background Business focus

2. 2 Topics for Week 2 Teamwork Effective Workplace Communication in Teams Effective Meeting Communication Quiz

3. 3 Communicating in Teams

4. 4 What are traits of successful teams?

5. 5 Benefits of Teams Better decisions Faster response Increased productivity Greater “buy-in” Less resistance to change Improved employee morale Reduced risks

6. 6 Form teams of 4-6 people for class project teams, striving for diversity in the following areas: Gender Age Ethnic background Business focus Activity: Forming Your Team Ensure that you have at least two common meeting times each week.

7. 7 Building Effective Teams

8. 8 Model of Team Effectiveness: Forming a Team

9. 9 Activity: Team Preferences In your teams, identify the following: Strengths you bring to this team What you need from the team to be successful What impedes your teamwork What motivates you

10. 10 About the Team What motivates you What impedes you What you need from team StrengthTeammate

11. 11 Goals/Purpose of the Team: Goals/Purpose of the Team: Team Project Discussion Team Project Discussion

12. 12 Roles of All Team Members Task Roles: Initiates ideas Shares equally in responsibilities in all parts of project Asks for and provides help when necessary Completes high quality work on time

13. 13 Roles of All Team Members Relationship Roles: Energizes the team Encourages participation Relieves tension Praises others Listens and clarifies Resolves conflict Gives feedback

14. 14 Effective Workplace Communication

15. 15 Choose appropriate workplace topics. Assume positive intent. Avoid negative remarks. Learn to listen; listen to learn. Use tact. Give sincere and specific praise. Act professionally in social situations. Promoting Positive Workplace Relations

16. 16 About Conflict Conflict is normal in the workplace. Approximately 30% manager time is spent dealing with conflict; Fortune 500 company executives are involved in litigation related activity 20% of their time. Affects of Conflict??

17. 17 Initiating Resolution to Conflict 1. Schedule a private meeting for open two-way discussion. 2. Prepare for the discussion. 3. Identify the specific problem/issue. 4. Discuss the behavior, not the person. 5. Listen to each side. 6. Assume positive intent. 7. Understand the other person’s point of view and paraphrase before responding.

18. 18 8. Show a concern for the relationship and look for common ground. (Win- win) 9. Begin problem solving. 10. Reach an agreement on what’s fair. 11. Record the solution. 12. Implement the solution and follow up. Initiating Resolution to Conflict

19. 19 Address problems in a manner which is D irect O bjective P ositive T imely Conflict Resolution: ADOPT

20. 20 Listen without interrupting. Determine the speaker’s intent. Acknowledge what you are hearing. Paraphrase what was said. Ask for more information if necessary. Agree if the comments are accurate. Disagree respectfully and constructively, even if you feel the comments made are unfair. Responding Professionally in Conflict Resolution

21. 21 Activity: Conflict Resolution 1 Step 1 Individually, identify an example of a time you experienced conflict which was handled inappropriately in the workplace. Identify Cause of conflict People/roles involved How it was handled.

22. 22 Activity: Conflict Resolution Step 2 Share examples and identify one to use for practice of effective conflict resolution. Time: 3 minutes Work in teams of 3

23. 23 Activity: Conflict Resolution Step 3 Identify the following: sender and receiver in the conflict resolution an observer Discuss the example so the sender and receiver are clear on the problem. Practice effective conflict resolution Debrief at the end, discussing insights. The observer gives input on commendations and recommendations of the conflict resolution. The sender and receiver discuss impressions. Time: 10 minutes For the Selected Conflict

24. 24 Decision-Making Process

25. 25 Voting: team decision by vote Consensus: team decision with full agreement Authority Rule with Discussion (Consultative): one decision maker with input Averaging/Compromise: team decision through negotiation and blending of ideas; not all team members have full agreement Decision Making Methodologies

26. 26 Comparison of Methodologies Methodology TypeSpeedCommitment ConsensusSlowestHighest Authority Rule with Discussion (Consultative) FastHigh VotingFastLow (Winners and Losers) Averaging/ Compromise Medium

27. 27 Activity: Group Roles and Procedures In your teams... Discuss general roles and responsibilities for all team members Discuss and decide on roles and group processes/procedures for: Decision making Conflict resolution

28. 28 Effective Meeting Communication

29. 29 RolesResponsibilities Meeting Facilitator Schedule meeting Publish agenda Guide team through topics in a timely way; keep members on task Meeting Scribe Take minutes Publish minutes Meeting Participants Attend all meetings Be on time Actively engage in discussions Stay on the topic; focus on task Roles For Effective Meetings

30. 30 Business and Professional Meetings During the meeting Before the meeting Ending the meeting and following up

31. 31 Determine your purpose. Decide how and where to meet. Organize an agenda. Include date and place, start and end times, topics in order of priority and names of people responsible, time for each topic, and meeting preparation expected of participants. Invite participants. Before

32. 32 TimeTopicOutcomePresenter 2:00-2:05IntroductionsProject Team members know the new Tech Team members Troy 2:05-2:15Requirements review Clarity on the prioritized customer requirements Sue 2:15-2:45Design reviewA demonstration of the design at this point Questions answered Troy 2:45-2:55Next stepsConcerns listed and next steps defined to address concerns Project Team 2:55-3:00Planning for next meeting Future action items identified Next meeting agenda topics identified Troy Typical Meeting Agenda Planning for Design Review Date: April 15 Time: 2-3pm (PDT) Location: EY1-213

33. 33 Activity: Preparing for Team Meeting As a team... Identify when and where to meet in your first meeting Develop an agenda for the meeting.

34. 34 Start the meeting on time. Summarize the meeting goal, provide background, offer possible solutions, review the tentative agenda, and announce ground rules. Move the meeting along by encouraging all to participate. When the group reaches a consensus, summarize and ask for confirmation. If conflict develops, encourage each person to speak and let groups decide on a direction to follow using effective conflict resolution skills. During

35. 35 Conclude the meeting at the agreed time. Summarize decisions. Review deadlines and responsibilities for action items. Ending and following

36. 36 Minutes from Planning for Design Review Meeting Date/Time: April 15 from 2 to 3pm In Attendance: Troy, Sue, Dave, Cheryl, Kathe, Nick Assigned Tasks: By December 20, Troy will send presentation to team members Discussions: The customer requirements were reviewed Design demonstration was given Decision: A follow-up demonstration needs to be given in two weeks Next Steps/Meetings: The next meeting will be held in two weeks and will cover a follow-up demonstration showing more details of the design. Typical Meeting Minutes

37. 37 For small groups, try "once around the table." Thank the group; establish a time and possible agenda items for the next meeting. Distribute minutes. Check to see that all assigned tasks are completed by agreed-upon deadlines. Ending and following

38. 38 Valuable Technology

39. 39 Using Technology to Communicate Voice Conferencing Video Conferencing Web Conferencing IM Blogs Wireless (Wi-Fi)

40. 40 The Internet as a Valuable Resource Valuable Resource

41. 41 Organization of the Internet Top-level Domains.comcommercial.edueducational.govgovernment.netInternet service provider.orgnon-profit organization

42. 42 TypeTo find...Example Quotations around the two words all Web pages that have the typed words next to each other “Web marketing” A minus sign (-) or the word NOT in front of word to be excluded all Web pages excluding the typed word after the -sign or after the word NOT Inflation -currency Inflation NOT “currency” Advanced Searches

43. 43 Advanced Searches

44. 44 Credibility of Online Sources There is a wide range of credibility on Web articles. Your challenge.... Identify questions to ask to determine credibility

45. 45 Due Next Week Read Chapters 2, 3, and 4 Submit Class Assignment 2: Internet and Library Search Project Assignment 1a* and 1b: Team Processes and Topics *Note Assignment 1a due Monday, April 16 by 5pm.

46. 46 Quiz