1. IP Telephony Phase II Rollout OIT ComTech

2. Outline Why are we meeting? Roadmap Centrex vs Call Manager What happens now ? Deployment objectives Phone Catalog Training Questions

3. Why We Are Meeting Today? o Since 2007, ComTech has converted 5,500 telephone lines from AT&T Centrex service to the ComTech supported Cisco Call Manager o All Voice Mail users transitioned to Cisco Unity Voicemail – Unified Messaging deployed o Phase II – Convert remaining AT&T lines to VoIP

4. IP Telephony Phase II Roadmap Approximately 5,500 Centrex lines remain on the AT&T network. Converting these lines to Cisco provides the following advantages: Replaces the aging Meridian sets with Cisco IP handsets Advances the deployment of Cisco’s Unified Communication suite Significant cost savings to the University.

5. IP Telephony Phase II Objectives Convert ~100 telephone sets per week 15 month project duration Data collection (inventory every telephone to be transitioned) Update campus systems: E-911, ITRACS, MySoft, etc. Deployment of Cisco sets and retrieval of Meridian sets

6. IP Telephony Phase II This project is fully funded by OIT and the following types of sets will be converted: All Meridian digital sets All analog sets with appearances on Meridian sets which were not converted as part of phase I (Includes fax lines, PC Modem, etc.) NOT elevators, fire alarms, security alarms, blue lights, freezer/lab sensors, analog lines already converted to IPT, etc

7. How do we determine the sets to be deployed? Assess and recommend current telephone sets to be scheduled for conversion from AT&T to IPT Review current business call flow and recommend additional options Verify number of lines needed & eliminate lines no longer necessary Negotiate a final selection of phone set type, number of lines needed, business line call flow, conversion date, etc.

8. AT&T Centrex & Cisco Call Manager Centrex service is managed by AT&T: normal single line telephone service with features added including call forward, call transfer, toll restriction, call hold, etc. AT&T central office is located at Morgan Street. Voice over IP (VoIP) is a feature rich IP based telephony system that is managed and administered by Comtech, via Cisco Call Manager Service is delivered across NC State’s data network

9. Benefits to VoIP Reduced costs Simplify the provisioning of phones Moves Additions Change On Line Self-service Offer latest features to campus community

10. New features with IP sets Call Control via IM Client Call Logs Call Stacking Custom Ring Tones Directory Number – myphone.ncsu.edu

11. New features with IP sets Extension Mobility MeetMe Conference Single Number Reach Softphones VT Advantage – Ad-hoc video conference

12. Individual meeting expectations Review your current business setup Gather your input regarding your current setup Review the proposed solution Discuss what user information will be verified by a member of your staff Cut date will be discussed and confirmed

13. What should the end user expect? Your primary line will now be located as line one Minimal disruption to Computer and Telephone An opportunity to use new set before transfer of service Training is provided it is highly encouraged that you attend class

14. What should we expect during the rollout? Sets dropped off several days before transfer of service for customer to familiarize themselves with new phone Dual service on phones until cutover to new service Minimal phone service outage expected Data connectivity will be moved as part of the process Final walkthrough the day before the cut to answer any outstanding questions Collection of legacy sets after install

15. IP Telephony Phase II Training Comtech will provide user training to campus for the duration of the project. Two times per week hands-on training is provided at Avent Ferry Technology Center.

16. IP Telephony Phase II Training Topics Understanding your set User Features Web base User Options User tutorials Basic Troubleshooting Register for class: http://webapps.ncsu.edu/classmate/ http://webapps.ncsu.edu/classmate/

17. Phone Catalog

18. Cisco 6921 2 Line Set Speaker Phone Caller-ID Base model set

19. Cisco 6941 4 Line Set Speaker Phone Caller-ID

20. Cisco 7942 2 Line Set Speaker Phone Caller-ID

21. Cisco 7962 6 Line Set Speaker Phone Caller ID

22. Cisco 7962 / 7915 6 Line Set Speaker Phone Caller ID Add-on Module available

23. What if we want to upgrade to a different set? FromTo 6921694120.70 69217942106.95 69217962175.95 6941794286.25 69417962155.25 7942796269.00

24. What if a phone is not covered by the project? 6921148.35 6941169.05 7942255.30 7962324.30 7915 add on module272.55

25. Comtech Resources OIT training: http://webapps.ncsu.edu/classmate/http://webapps.ncsu.edu/classmate/ ComTech Website: http://oit.ncsu.edu/telephonyhttp://oit.ncsu.edu/telephony Phone Accessories: http://oit.ncsu.edu/telephony/phone-accessorieshttp://oit.ncsu.edu/telephony/phone-accessories Request for service: https://comtechapp.oit.ncsu.edu/webapphttps://comtechapp.oit.ncsu.edu/webapp Reporting problems: tele@remedy.ncsu.edu or call 5-7099tele@remedy.ncsu.edu

26. Questions