1. Specialized Hospitality Applications v Point of Sale (POS) - Computerized Cash Register and more – Micros, Aloha, Squirrel etc. v Menu Management Systems (MMS) - Develop Recipes/Menu – Food Track, C-Bord v Back Office Applications - Inventory, Accounting etc. v Automated Beverage Management Systems (ABC) v Central (Computerized) Reservation Systems (CRS) – Airlines, Hotels, Car Rentals v Catering and Event Management Systems i.e. Delphi v Property Management Systems (PMS) – Security Systems – Call Accounting Systems (CAS) – Energy Management Systems

2. COMPUTER BASED PROPERTY MANAGEMENT SYSTEMS (PMS) v COMPUTER BASED RESERVATION SYSTEMS v ROOMS MANAGEMENT v GUEST ACCOUNTING v PROPERTY MANAGEMENT INTERFACES

3. ROOMS MANAGEMENT v CURRENT ROOM STATUS v ASSIST IN ROOM ASSIGNMENTS AT CHECK-IN v ORGANIZE HOUSEKEEPING ACTIVITIES v PROVIDE AUXILIARY SERVICES v GENERATE REPORTS FOR MANAGEMENT

4. CURRENT ROOM STATUS v POSSIBLE ROOM STATUS – O/D O/C V/D V/C OOO C/O v INSTANTANEOUS CHANGES TO ROOM STATUS – HOUSEKEEPING PMS FRONT DESK – FRONT DESK PMS HOUSEKEEPING v DISPLAY ROOMS BY CURRENT STATUS v ROOM STATUS DISCREPANCY

5. ASSIST IN ROOM ASSIGNMENTS (GUEST CHECK-IN) v PRE-BLOCK ROOMS FOR RESERVATIONS – LONG AND SHORT TERM v DETERMINE AVAILABILITY OF ROOMS BY RATE AND TYPE v AUTOMATIC ASSIGNMENT OF ROOM AND RATE v MINIMIZE ROOM ASSIGNMENT ERRORS

6. ASSISTS WITH HOUSEKEEPING ACTIVITIES v FORECASTING ROOMS TO BE CLEANED v SCHEDULING HOUSEKEEPERS v ASSIGNING ROOMS TO HOUSEKEEPERS v MEASURE PRODUCTIVITY v ESTIMATE NEXT DAY WORKLOAD AND OPTIONS v PLANNING OF MAINTENANCE AND CLEANING

7. PROVIDE REPORTS v FRONT DESK REPORTS – ROOM ALLOTMENT REPORT – HOUSE STATUS – EXPECTED ARRIVALS AND DEPARTURES – REGISTRATION PROGRESS REPORT – ACTUAL DEPARTURE REPORT v HOUSEKEEPING REPORTS – HOUSEKEEPER ASSIGNMENT – HOUSEKEEPER PRODUCTIVITY v LONGER TERM REPORTS – ROOMS PRODUCTIVITY – ROOM HISTORY

8. GUEST ACCOUNTING ACTIVITIES v TYPES OF ACCOUNTS (FOLIOS) v FOLIO ACTIVITIES – POSTING CHARGES – UPDATING FOLIOS – ACCOUNT SETTLEMENT v MANAGEMENT REPORTS GENERATED

9. CREATING AN ACCOUNT v GUEST NAME v ADDRESS v ROOM NUMBER v FOLIO NUMBER OR NUMBERS

10. TYPES OF ACCOUNTS v INDIVIDUAL FOLIOS v MASTER FOLIOS v NON-GUEST FOLIOS v EMPLOYEE FOLIOS v CONTROL FOLIOS

11. POSTING ENTRIES v IDENTIFY CORRECT FOLIO v POST CHARGES (REFERENCE CODE) v CREDIT MONITORING

12. NIGHT AUDIT v SYSTEM UPDATE – NON-AUTOMATED – AUTOMATED v CLOSING THE ACCOUNTING DAY

13. ACCOUNT SETTLEMENT v CHECK OUT – PROVIDE DETAILED STATEMENT – RESOLVE DISCREPANCIES – ELIMINATE LATE CHARGES