1. Did staff listen? Are they easy to talk to? 60% of young people found staff certainly listened to them, and 30% found this to be partly true. Young people found it harder to talk to us than their parents did.

2. The Eating Disorders Program Team

3. Our multidisciplinary team: Paediatricians Child psychiatrists Child psychologists Occupational therapists and social workers specialising in child and adolescent mental health Mental health nurses specialising in child and adolescent mental health Paediatric dietitians and physiotherapists School teachers

4. Boys have eating disorders too  One in 20 young people who came to clinical reviews are boys.

5. Are staff easy to talk to? 60% of young people found staff certainly listened to them, and 30% found this to be partly true. Young people found it harder to talk to us than their parents did.

6.  All staff on the program are trained to understand child, adolescent and family issues.  We are trained in family systems, motivational approaches and various therapeutic interventions

7. “Everyone here is kind, understanding and tries to help me” “I was treated as an individual and was able to feel comfortable while here every day. The people treating me were really nice and seemed genuinely concerned” “what I liked about the service is that everyone here is very helpful and have helped me get much better” “…how well they have helped me, I know who I am now”

8. Was I given enough explanation about the service?

9. What is the EDP doing about this?  We understand that it can be really overwhelming to be here, and that’s why we are working on more written information being available to take home  All families receive a written care plan outlining what treatment is appropriate for you and your child at this time  There are information sheets available from your care coordinator  We ask consumers to help us make the information most relevant

10. Are appointment times and the clinic location convenient? “good contact and facilities, comfortable waiting room” “We get here on time and end up waiting ages” Appointment Time Appointment Location

11. What is the EDP doing about this?  Admin are contacting families on their appointment days and updating them on waiting times  We offer medical clinics three times a week from 2pm-7pm to have more after school appointments available  Appointments are available from 8am to 6pm Monday to Friday

13. “The communication with our case manager has been excellent. She has returned my calls in a timely fashion and attended to issues quickly and promptly.” “Having a care coordinator is probably the most important - as only to contact one person, it works well.”

14. Most young people who access and receive timely treatment will recover.