2. Kevin Muldoon Senior Program Manager Microsoft MGT308

3. Agenda Challenges Addressed / Key Capabilities Why Interop Architecture Operations Manager 2007 R2 Connectors Product eatures Universal Connector Demo Release Candidate Available Roadmap

4. System Center Interoperability Challenges Addressed Utilize multiple tools to manage IT environments Management cannot see health of IT investment in one place Administrators need to be experts in multiple technologies to handle issues from different sources Help desk tickets manually transcribed to incident management systems Utilize multiple tools to manage IT environments Management cannot see health of IT investment in one place Administrators need to be experts in multiple technologies to handle issues from different sources Help desk tickets manually transcribed to incident management systems Interoperate with enterprise management & incident management systems Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents Inter-twining of tools/processes to produce an effective, efficient solution Interoperate with enterprise management & incident management systems Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents Inter-twining of tools/processes to produce an effective, efficient solution Key Capabilities Connector for HP OpenView Connector for IBM TEC

5. CfgMgrCfgMgr Why Interop for System Center? Interoperate with other Enterprise Management and Ticketing systems Integrate alerting data and asset information into their Enterprise Operations workflow Ability to receive inbound alert, asset, and health data OpsMgrOpsMgrSvcMgrSvcMgr System Center Interop Interoperate with other Enterprise Management and Ticketing systems Interoperate with other CMDB’s and Ticketing systems

6. Manager of Managers Integration Provide alerting data from Operations Manager into the top level Enterprise Management System Enables creation of tickets on 3rd party systems upon incident detection Sync of alert information between both systems Provide ticketing data from Service Manager into the Enterprise level ticketing system

7. System Center Interop Architecture Common across System Center Cross Platform & Interop Microsoft is active on the OpenPegasus steering committee Our commitment to using open source technology WS-Man (OpenPegasus) OpsMgr Providers Connector Providers OpsMgrOpsMgrSvcMgrSvcMgr WS-ManWS-ManWS-ManWS-Man OS Resources TEC, OVO Remedy, Universal Universal CIMOM (OpenPegasus)

8. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK Public APIs, i.e., GetMonitoringAlerts

9. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Public APIs, i.e., GetMonitoringAlerts

10. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Public APIs, i.e., GetMonitoringAlerts winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p:

11. Systems Center Interop Architecture Flow Operations Manager Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Interop Provider Public APIs, i.e., GetMonitoringAlerts EMS APIs winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p:

12. System Center Operations Manager 2007 R2 Connectors Operations Manager 2007 R2 Connector EMS VersionEMS OS Platform IBM Tivoli Enterprise Console (TEC)- Tivoli Framework 4.1 & 4.1.1 - TEC 3.9 - Windows 2003 - Solaris 10 - AIX 5.3 HP OpenView Operations for Windows- OVO/W 7.5 - OVO/W 8.x - Windows 2003 HP OpenView Operations for Unix- OVO/U 7.2 - OVO/U 8.x - HPUX 11i v3 Itanium & PA-RISC - HPUX 11i v2 Itanium & PA-RISC - Solaris 10 BMC Remedy ARS- ARS 6.3 - ARS 7.1 - Windows 2003 *(supports remote connection to unix/linux platforms) UniversalNot Applicable- Windows 2003 - Windows 2008 - Solaris 10 - AIX 5.3 - HPUX 11i v3 Itanium & PA-RISC - HPUX 11i v2 Itanium & PA-RISC - RHEL 5 - SLES 10

13. Operations Manager 2007 R2 Connector for Enterprise Management Systems (EMS) Product Features Outbound alerts to create events Bi-directional synchronization of alerts/events throughout the life of the alert/event Support multiple Management Groups communicating with a single EMS server High availability Single console for managing OpsMgr and the connector Management Pack for monitoring the connector WS-Man used for secure communication

14. Operations Manager 2007 R2 Connector for Incident Management Systems Product Features Outbound alerts to create tickets Bi-directional synchronization of alerts/tickets throughout the life of the alert/ticket Support multiple Management Groups communicating with a single trouble ticketing system High availability Custom workflow for processing forwarded alerts Single console for managing OpsMgr and the connector Management Pack for monitoring the connector WS-Man used for secure communication

15. Operations Manager 2007 R2 Universal Connector What is it? Enables Operations Manager 2007 R2 to share alert data with any remote system Enables customers to develop custom integration logic on the remote system to process the received alert data Provides bi-directional synchronization once the alert has been forwarded to the remote system Accept data from updates on the remote system in a standard format Utilize XML for Windows based remote systems and Unix property files for unix/linux based remote systems for data exchange Includes a Configuration UI for selecting what alert data should be forwarded WS-Man used for secure communication

16. Systems Center Interop Architecture Flow Universal Connector Connector Service OpsMgr SDK WinRMWinRMOpenPegasusOpenPegasus Public APIs, i.e., GetMonitoringAlerts Custom Integration Logic winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{ } –r: https:// :1270 -u: -p: Integration Adapter Interop Provider

17. Operations Manager 2007 R2 Universal Connector Processing flow New alert forwarded to remote system in either XML or Unix Property file format Provider on remote system creates a file (xml or property file) in a specified directory (%ProviderInstallDirectory%\UnvEvents\FromOpsMgr) Customer’s integration picks up file from specified directory and inserts data into customer’s application Customer’s integration creates a file in a specified directory with specific data to update Operations Manager alert, i.e.. TicketID, owner, custom fields (%ProviderInstallDirectory%\UnvEvents\%ManagementGroup%) Universal Provider picks up Customer’s integration file and sends it back to Operations Manager to update alert

18. Operations Manager 2007 R2 Universal Connector

19. Release Candidate Available Operations Manager 2007 R2 Connector for IBM Tivoli Enterprise Console Operations Manager 2007 R2 Connector for HP OpenView Operations for Unix Operations Manager 2007 R2 Connector for HP OpenView Operations for Windows Operations Manager 2007 R2 Connector for BMC Remedy ARS Operations Manager 2007 R2 Universal Connector

20. Operations Manager 2007 R2 Interop Connectors TechNet Forums Interop – General http://social.technet.microsoft.com/forums/en- US/interopgeneral/threads/ Interop – Tivoli Enterprise Console Connector http://social.technet.microsoft.com/Forums/en- US/interoptivoli/threads/ Interop – HP OpenView Operations Connector http://social.technet.microsoft.com/Forums/en- US/interophpoperationsmanager/threads/ Interop – BMC Remedy ARS Connector http://social.technet.microsoft.com/Forums/en- US/interopremedy/threads/ Interop – Universal Connector http://social.technet.microsoft.com/Forums/en- US/interopuniversalconnector/threads/

21. System Center Interop Roadmap System Center Service Manager ConnectorsScenarios HP Service Manager BMC Remedy & Atrium CMDB Forward incidents from SCSM to remote service desk to create a new incident Create incidents in SCSM from incidents forwarded from remote service desk Bi-directional synchronization of incidents between SCSM and the remote service desk Microsoft Dynamics Microsoft Visual Studio Team Foundation Server Microsoft Project Enable full support solution from external to internal IT Support application development life- cycle Change management integration

22. System Center Interop Roadmap System Center Operations Manager ConnectorsScenarios HP Service Manager Forward alerts to create incidents in remote incident management system Bi-directional synchronization of alerts and incidents between SCOM and the remote incident management system IBM OMNIBus/Netcool Forward alerts to create events in remote EMS Bi-directional synchronization of alerts and events between SCOM and the remote EMS Universal “Inbound” Forward events from remote EMS to create alerts in SCOM Bi-directional synchronization of alerts and events between SCOM and the remote EMS

23. System Center Interoperability SCOMSCOMSCSMSCSMSCCMSCCM IBM TEC HP OVO / OM CA Uni- center CA BMC Remedy HP Service Manager IBM Netcool BMC Remedy HP Service Manager MS Visual Studio TFS MS Dynamic s Uni- versal IBM Netcool MS Project EMC Smarts BMC Patrol HP CMDB BMC Atrium CMDB BMC Event Mgr HP Service Center CA Service Desk Desk CA CMDB CA Spectru m CA HP Service Desk Alarm- Point

25. www.microsoft.com/teched Sessions On-Demand & Community http://microsoft.com/technet Resources for IT Professionals http://microsoft.com/msdn Resources for Developers www.microsoft.com/learning Microsoft Certification and Training Resources www.microsoft.com/learning Microsoft Certification & Training Resources Resources Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online. Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online.

26. Track Resources Key Microsoft Sites System Center on Microsoft.com: http://www.microsoft.com/systemcenterhttp://www.microsoft.com/systemcenter System Center on TechNet: http://technet.microsoft.com/systemcenter/http://technet.microsoft.com/systemcenter/ Virtualization on Microsoft.com: http://www.microsoft.com/virtualizationhttp://www.microsoft.com/virtualization Community Resources System Center Team Blog: http://blogs.technet.com/systemcenterhttp://blogs.technet.com/systemcenter System Center Central: http://www.systemcentercentral.comhttp://www.systemcentercentral.com System Center Community: http://www.myITforum.comhttp://www.myITforum.com System Center on TechNet Edge: http://edge.technet.com/systemcenterhttp://edge.technet.com/systemcenter System Center on Twitter: http://twitter.com/system_centerhttp://twitter.com/system_center Virtualization Feed: http://www.virtualizationfeed.comhttp://www.virtualizationfeed.com System Center Influencers Program: Content, connections, and resources for influencers in the System Center Community. For information, contact scnetsup@microsoft.com scnetsup@microsoft.com

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28. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Required Slide