1. Parents wanted it – Now they have it! Parent Portal Session #30581 March 21, 2012

2. Your Presenters

4. This presentation will touch on our AAA – Additional Authorized Access parent portal from concept to design to implementation. And how the four University of Missouri campuses came together to create new functionality for parents (and others).

5. Agenda/Contents

6. University of Missouri System Four Campuses – Columbia Kansas City Rolla St. Louis Total students - 63,000 Enterprise Applications Services (EAS) offices - located in Columbia, MO

7. University of Missouri and Oracle

9. Parents and others wanted access to student information Students often gave out their user id/password –This would allow others to access and update student records and have access to other campus systems Signed forms to allow for information release Students that signed specific authorization forms would have service indicators added to their id. These service indicators listed the names/phones numbers of who could have non- directory information verbally released to them. FERPA and user training on campus for this method was difficult to maintain.

10. Started looking at what other institutions were doing to accommodate dilemma –Peer institutions –Conferences Decided on a parent portal concept and quickly came to agreement on design

11. Students log on and navigate to Self Service > Student Services Center

12. Students are presented with the AAA page

13. Students are asked to accept responsibility

15. An email is generated to the student and authorized user for each type of transaction the student performs on the Additional Authorized Setup - Add Member - Delete Member - Resend e-mail invitation - Change to Access granted Email correspondence to student an AAA member

16. Our self service log in page – note the guest access

18. AAA – the different options

21. The QuikPay log in page

22. Academic Information Page

23. AAA – Directory information page

24. AAA – Financial Aid information page

28. Emails are sent to AAA member when access is changed or deleted.

29. Staff can view student authorized members via Campus Community > Student Services Center

30. There is no staff security to allow for updates, this is view only.

31. Our Security Approach Give the student as much control as possible Notify both the student and the user of all access changes Track users based on their student-supplied e-mail addresses

32. Developing the AAA Pages Cloned delivered student self-service pages Used delivered code as much as possible Users’ pages are display only. No information can be updated Included a link to QuikPay, our third-party payment processor

33. Multi-Campus Issues Desired maximum flexibility for each campus Entire mod can be turned on or off with security Almost all displayed text is stored in the message catalog Text for e-mail messages is stored in the message catalog Each campus can customize these message catalog entries to reflect their own policies and procedures

34. Four Campus and System Development Placed on Project Managers Agenda 4/11/2011 Missouri S&T Topic Research Presentation 5/09/2011 ‘Modification Request’ submitted 5/12/2011 Initial user testing began 9/26/2011 Number of content/design/security/follow-up/concerns emails = An extra server might have been purchased to handle the volume. Moved to production 3/06/2012 (usage waiting on campus communications and security)

35. Roadblocks encountered –Four campus –4 modules * 4 campuses = too many players –Confusion between AAA and QuikPay –Timing of v9.0 upgrade/eLearning portal Ultimately we persevered!

36. Questions?

37. Contacts Deanne Jackson –Interim Registrar, Project Lead Campus Solutions and Functional Lead Student Records –Registrar’s Office –Missouri University of Science and Technology –E-mail: deannel@mst.edu Larry Linneman –Senior Associate University Registrar and Functional Lead Student Records –University Registrar’s Office –University of Missouri –E-mail: linnemanl@missouri.edu

38. Technical Support Jim Givens –Programmer/Analyst, Student Records Team Lead –Enterprise Applications Services –University of Missouri –E-mail: givensj@umsystem.edu Aaron Jenkins –Programmer/Analyst – Specialist –Enterprise Applications Services –University of Missouri –E-mail: jenkinsaa@umsystem.edu

39. This presentation and all Alliance 2012 presentations are available for download from the Conference site at www. heug.org www.psugonline.org www.federalusersnetwork.com Presentations from previous meetings are also available