1. Netop Remote Control Trusted. Secure. Experienced

2. INTRODUCING NETOP Why do over half of Fortune 100 companies use Netop Remote Control? Because security matters. Netop is the most secure, trusted and scalable remote solution on the market today. Netop is the world leader in classroom management software, helping teachers in 75 countries to guide student learning on computers, and making teaching with technology easier and more effective. Netop Live Guide is the rich media chat solution that helps companies provide better customer service, increase efficiency and turn web site visitors into customers.

3. WHY NETOP REMOTE CONTROL Secure Remote Access - Anyone. Anywhere. Anytime. Lower the cost of support Meet security compliance regulations Powerful and flexible tools One solution to cover all platforms and devices with the security you need

4. ANYONE. ANYWHERE. ANYTIME. Corporate NetworkRemote Locations Internet / VPN

5. HELP DESKS SUPPORT STAFF WebConnect Even on different networks, platforms and devices Embedded Systems PDA & Smartphones Workstations (No Netop Installed) Servers

6. HELP DESKS Netop WebConnect A connection service which you can host yourself, or simply let Netop host it for you All outbound traffic – no need to configure firewalls SUPPORT STAFF END USERS AND SERVERS WebConnect

7. HELP DESKS Fully featured remote control REMOTE CONTROL Take over screen, mouse and keyboard in real time with impressive performance FILE TRANSFER & SCRIPTING Full featured drag and drop. Make automatic file transfers, inventory etc. with easy scripting REMOTE MANAGEMENT Manage services, command prompt, registry event viewer, and disk information etc. INVENTORY Collect software and hardware information for easy troubleshooting INTEL VPRO Remote control before the OS has been loaded. Change BIOS, install new OS from remote computer DESKTOP MANAGEMENT INTEGRATION Saves time on establishing connections

8. HELP DESKS Users always reach the right people O n e t o m a n y - m a n y t o o n e o p t i o n s Many staff to one user at the same time One staff to many users at the same time

9. SECURITY Multi-layered security is necessary PCI HIPAA ISO 27001 DS 484 SOX FIPS

10. of data breaches used some sort of Remote Access and Control software Source: Verizon Business, “2008 Data Breach Investigations Report,” By Wade H. Baker, C. David Hylender, J. Andrew Valentine, June 2008 42% COMPLIANCE AND SECURITY Netop Remote Control protects you at every level Secure the line Manage user access Manage user rights Document what happens

11. SECURITY | SECURE THE LINE SUPPORT STAFFEND USER Manage user rights Manage user access Document what happens Secure the line Market-Leading Dynamic Key Exchange Market-Leading 256-bit AES Encryption

12. SECURITY | MANAGE USE ACCESS SUPPORT STAFFEND USER Manage user rights Manage user access Secure the line Document what happens Authentication Users can authenticate through Directory Services, smart cards, tokens etc. Closed User Groups 100% Protection against non-approved users User controlled access The user will need to actively click a button to allow the Guest access

13. SECURITY | MANAGE USER RIGHTS Manage user rights Manage user access Secure the line SALES PEOPLE GROUP SUPER USER GROUP EXTERNAL GROUP MANAGEMENT GROUP FINANCE GROUP IT ADMIN GROUP HELPDESK GROUP BACKUP SERVERS SAP SERVER Document what happens Netop Security Server Complete, centralized and scalable management of who can do what where and when with a few clicks

14. SECURITY | DOCUMENT WHAT HAPPENS 100+ Log Events and Screen Recording Central recording or local recording offers the most secure way of knowing exactly who did what and when. SUPPORT STAFF END USER Central logging Central recording Manage user rights Manage user access Secure the line Document what happens

15. WHY NETOP REMOTE CONTROL Why Netop Remote Control? Because Security Matters. Netop is the most secure, trusted and scalable remote solution on the market today. We’ve been helping customers grow their enterprises for over 25 years.