1. Bringing Softtek’s Software Testing Organization from Good to World- Class Software Testing Organization Proposal

2. Agenda Mission Statement Vision Statement Goals Assessing Software Testing Capabilities – Your current processes Process to achieve a world-class software testing organization Deployment Process Assessing Software Testing Competencies - The quality of your testers Q&A

3. Mission Statement

4. To bring Softtek’s Software Testing Organization from Good to World-Class Software Testing Organization implementing the Quality Assurance Institute’s (QAI) World-Class Software Testing Model.

5. Vision Statement

6. To be an outsourcing Software Testing Organization leader in providing Quality Control services for our customers.

7. Goals

8. To implement the Quality Assurance Institute’s World-Class Software Testing Organization Model in the organization, to improve Software Testing Capabilities. To implement the Quality Assurance Institute’s developed Common Body Of Knowledge (CBOK) for a Certified Software Tester (CSTE) in the organization, to improve tester’s competencies. To have Software Tester’s certified as CSTE within 1 year.

9. Assessing Software Testing Capabilities- Your Current Processes

10. Assessing Software Testing Capabilities Most testing organizations, as well as testers, believe they are doing a good job. However, there is no basis for making that determination. In order to make that determination, an assessment must be made against a “model” of a world-class testing organization. During the past 20 years the Quality Assurance Institute has studied many organizations and has developed a model of a world-class testing organization.

11. Assessing Software Testing Capabilities The Nine components needed to achieve World- Class Software Testing are: – Management Support – Processes – Training – Planning – Quality Control – Tools – Efficiency – Test Execution, analysis and Reporting – User Satisfaction

12. Assessing Software Testing Capabilities – QAI’s Model

13. Assessing Software Testing Capabilities Cause-Effect-Diagram

14. Assessing Software Testing Capabilities User Satisfaction: – To involve the user at key points in the software testing process: Test Strategy Test Objectives Test Plan Acceptance Testing Reporting the status and results of testing

15. Assessing Software Testing Capabilities Quality Control – It raises the question, “Who tests the testers?” The answer is quality control within the test process evaluates whether the process has been performed correctly. – Assessment to evaluate software testing organization’s competencies. The following test processes incorporate quality control as part of the process:

16. Assessing Software Testing Capabilities – Eleven-step software testing process – Assess Project Management Development Estimate and status – Develop Test Plan – Requirements Phase testing – Design Phase Testing – Program Phase Testing – Execute Test and Record Results

17. Assessing Software Testing Capabilities – Acceptance Test – Report Test Results – Testing Software Installation – Test Software Changes – Evaluate Test Effectiveness

18. Assessing Software Testing Capabilities Testing Specialized Systems and Applications – Testing the Adequacy of System Documentation – Testing Web-based Systems – Testing Off-the-Shelf Software – Testing Security – Creating Test Documentation

19. Assessing Software Testing Capabilities Execution and Reporting – Provides the opportunity to evaluate executable programs as a system Build Test Data Execute Test Record Test Results Test Report

20. Assessing Software Testing Capabilities Planning – If you fail to plan, plan to fail – To plan a test together with the components of a test plan Develop Test Plan

21. Assessing Software Testing Capabilities Efficiency – Involves planning and performing software testing in a manner that provides the greatest coverage and the maximum assessment of business risks for the resources allocated Establishing a Software Testing Methodology Determining Software Testing Techniques Selecting and Installing Software Testing Tools Evaluate Test Effectiveness

22. Assessing Software Testing Capabilities Tools Techniques – Tools are necessary to provide effective and efficient software testing Processes for selecting and installing testing tools

23. Assessing Software Testing Capabilities Processes – Without processing, testing is an art that is subject to significant variation in execution Processes bring stability and consistency to software testing – Building a Software Testing strategy – Eleven –Step Software Testing Process

24. Assessing Software Testing Capabilities Training – Effective software testing begins and ends with education Define the test strategy that must include training 11 step testing process in which software testers must be trained

25. Assessing Software Testing Capabilities Management Support (Test Environment) – Effective testing requires strong management support Support is needed so that the test strategy meets the needs of the business, and appropriate time and resources are available to accomplish that strategy Establish the need for management’s support by providing a baseline of the current software testing capabilities and competencies

26. Process to achieve a world-class software testing organization

27. Process to achieve a World-Class Software Testing Organization A Four step process to achieve a World-Class Software Testing Organization: 1. Use QAI’s model for setting a strategic quality goal 2. Develop a baseline by assessing your current processes 3. Based on the results of the assessment, a long-range strategy will be developed to maximize the efficiency of the organization 4. Define a quick-payback approach to implement the strategy

28. Process to achieve a World-Class Software Testing Organization 1. Use QAI’s model for setting a strategic quality goal

29. Process to achieve a World-Class Software Testing Organization 2. Develop a baseline by assessing your current processes 1. Build Assessment Team 2. Complete Assessment Questionnaires 3. Build Kiviatt Chart 4. Assess Results

30. Assessing Current Process- Workbench

31. Process to achieve a World-Class Software Testing Organization Task 1: Build Assessment Team The assessment team needs to combine people who in totality possess the knowledge on how software testing is performed in your organization Task 2: Complete Assessment Questionnaires It is composed of eight categories (Drivers of World- Class Testing) Task 3: Build Kiviatt Chart This chart is implemented to transcribe the results of completing Questionnaire

32. Process to achieve a World-Class Software Testing Organization Task 4: Assess Results Asses status of each category versus what the category should be in a world-class testing organization Interpret your software testing assessment Kiviatt Chart

33. Task 1: Build Assessment Team

34. Task 2: Assessment Questionnaires

35. Task 3: Kiviat Chart

36. For each category the number of Yes responses should be totaled A dot should be placed on the kiviat chart on the line representing the number of Yes responses For example: – If there were three Yes responses for test planning a dot would be placed on the test planning line at the intersection of the line representing three Yes responses.

37. Task 3: Kiviat Chart – A dot should be put on the line representing all eight categories for the number of Yes responses. – The dots are then connected by a line resulting in what is called a “footprint” of the status of your software testing organization versus a world-class testing organization.

38. Task 4: Assess Results Softtek can use the results of this assessment in any of these three ways: 1. Determine Softtek’s current software testing status versus a world-class testing organization. The responses in the area to address will indicate Softtek’s strengths and weaknesses compared to a world-class testing organization 2. Develop a software testing goal to become a world-class testing organization 3. Develop an improvement plan

39. Deployment Process

40. Assessment questionnaires are sent to Test leads Test Leads answer questionnaires Total number of “Yes” are dumped into Capabilities Assess Results Matrix Kiviat Chart is built Based on Results develop testing goals Develop improvement plan

41. Deployment Process

43. Interpreting Kiviat Results: – The areas that need improvement are: Test Training Test Efficiency Test Quality Control

44. Assessing The Quality Of Your Testers

45. Assessing the quality of your testers Assessing the Quality of Your Testers – This practice will enable you to assess your individual testing competencies against the five skill categories in QAI’s Common Body of Knowledge (CBOK) General Skills Test Skills/Approaches Test Planning Executing the Test Plan Test Analysis and Reporting

46. Assessing the quality of your testers Test Competency Cause-Effect-Diagram

47. Test Competency Workbench

48. Assessing the quality of your testers Task 1: Understand CSTE CBOK Before you can effectively evaluate your software test competencies, you need to understand the Common Body Of Knowledge (CBOK) for software testing Task 2: Complete Assessment Questionnaires It is composed of 5 categories (Drivers of Testing Competency) Task 3: Build Kiviat Chart This chart is implemented to transcribe the results of completing Questionnaire

49. World-Class Software Testing Organization Model Task 4: Assess Chart Assess status of each category versus what the category should be as indicated in the CSTE CBOK Interpret your software testing competencies against your current job responsibilities

50. Task 1: Understand CSTE CBOK

51. Task 2: Complete Assessment

52. Task 3: Kiviat Chart

53. For each of the five questionnaires, total the number of Yes responses. Convert the number of Yes responses to a percentage by multiplying the number of Yes responses by 10 (e.g., 3 Yes responses x 10= 30%) Transcribe the percentage for each of the five questionnaires. For the lines corresponding to the questionnaire name, put a dot on the kiviat chart for the percentage of Yes responses for that assessment competency category.

54. Task 4: Assess Chart Any rating less than 100 percent indicates a potential area of improvement in that skill category Interpret your software testing competencies against your current job responsibilities

55. Q&A Any Questions….