1. 1 USING COACHING TECHNIQUES IN JOB OR CAREER TRANSITION Richard L. Knowdell Career Development Network E-mail: rknowdell@mac.comrknowdell@mac.com www.CareerNetwork.Org

2. 2 HOW I LEARNED ABOUT COACHING Clinical Psychology Training Working With Failing Veterans Working With Employees Training High Tech Managers Providing Executive Outplacement Being an Executive Coach Teaching Coaching to Counselors

3. 3 WHAT’S IN A NAME ? Career Counselor Career Consultant Career Coach Career Advisor Case Manager Facilitator Career Practitioner

4. 4 HOW COACHING AND COUNSELING ARE SIMILAR Active Listening Trusting Relationship Confidentiality Code of Ethics Client’s Values Client Has The Answer Duration of Involvement Use of Assessments Understand Problems Use of Phone and Internet Technology Use Coaching and Behavioral Models Use Coaching Skills Collaborate With The Client Recognition of Mental Health Problems

5. 5 HOW COACHING AND COUNSELING DIFFER COACHING Work Issues Problem Solving Now/Future Focus Active Partnership Structured Models Focus on Action Expert Advisor COUNSELING Personal Issues Problem Identification Focus on The Past Objective Observer Non-Directive Focus on Feelings Accepting Listener

6. 6 OTHER WAYS THEY DIFFER COACHING “Candidate” “Customer” Prescribe and “Tell” Challenge or Confront Workplace Setting Implement COUNSELING “Client” “Ask” and Listen Make Comfortable Counseling Office Plan

7. 7 PROBLEM SOLVING ANALOGY IDENTIFY THE PROBLEM Assessment of Attributes EXPLORE SOLUTIONS Exploration of Options SELECT A SOLUTION Focus on Available Goal SET A FOLLOW-UP Implement The Strategy Plan

8. 8 CAREER COACHING MODEL ASSESSMENT Who Am I? EXPLORATION What Options Do I Have? FOCUS Which Option is Best for Me? STRATEGY/IMPLEMENTATION How Do I Get There?

9. 9 COACHING ROLES Coach as Assessor Coach as Information Provider Coach as Referral Agent Coach as Guide Coach as Tutor

10. 10 COACH AS ASSESSOR Observe The Client’s Behavior Identify The Client’s Skills, Values, Interests and Personality Give The Client Objective Feedback on Observed Attributes May Administer Tests and Interpret The Results

11. 11 COACH AS INFORMATION PROVIDER Inform The Client About Options and Barriers Give The Client Factual Job or Career Information

12. 12 COACH AS REFERRAL AGENT Refer Client To an Outside Source for Assistance Especially Important When The Client’s Problem is Outside The Coach’s Area of Expertise

13. 13 COACH AS GUIDE Encourage Client to Focus on an Appropriate and Available Goal Give Client Objective Feedback on The Reality of The Choice

14. 14 COACH AS TUTOR Coach The Client in Outlining a Detailed Career Strategy Plan Coach The Client in Describing The Specific Behavior Needed to Reach The Goal

15. 15 COACHING QUESTIONS WHAT? WHY? HOW? WHEN? WHO?

16. 16 WHAT… …is Your Specific Goal? Be Very Clear Visualize The Goal Feel The Goal Touch The Goal Smell The Goal Taste The Goal

17. 17 WHY… …is This Goal The Best Goal For You to Pursue? Give Me Compelling Evidence That Proves That The Goal is Appropriate for You Prove it

18. 18 HOW… …will You Get to Your Goal? Specify Each Small Step You Will Take to Get to Your Goal Be Specific

19. 19 WHEN… …will The First Step Occur? When Will The Next Step Occur? Write Each Step in Your Daily Planner Write it in Ink

20. 20 WHO… …will Be Affected by The Plan? Who Will You Need to Get Help From in Order to Attain Your Goal?