1. FMLA Leave Administration Staff Training
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

2. Training Session Outline
Why Third Party Administrator
FMLA Refresher
Integrated Intake Overview
FMLA Leave Management Process
Roles & Responsibilities
Unum Contact Information
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

3. The Value of a Third Party Administrating FMLA Leave
Streamlines the FMLA process by consolidating all leave administration to one source
Maintains confidentiality and impartiality of decisions
- Calling Unum to request leave does not guarantee approval
- Employees must satisfy FMLA eligibility and certification requirements
- OU has final discretion regarding leave decisions
Reduces lost time and lessens the impact on productivity
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

4. FMLA Refresher
FMLA provides employees with up to 12 weeks of unpaid* leave for the following reasons:
Employees Own Serious Health Condition/Disability
Care of a Family Member (Spouse, Parent, Child) with a Serious Health Condition
Care of a Child due to Birth, Adoption, or Foster Care Placement
To qualify for FMLA leave, an employee must:
Work for the employer for 12 months
Work 1,250 hours in a 12-month period
*Employees must use accrued Sick Leave/ Personal and may be required to use accrued vacation during any otherwise unpaid FMLA. Any paid time off used during leave will be counted against the available leave under the FMLA.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

5. FMLA Refresher OU’s FMLA Calculation Method:
The 12-month period is measured backward from the date an employee takes any FMLA leave.
Example: Employee requests FMLA leave on April 1, The employee must have at least 1250 hours worked since April 1, 2007 to be eligible.
Job Protection Under the FMLA:
Employees who return to work on or before the expiration of FMLA leave should be reinstated to their same or equivalent job with the same pay, benefits, and terms and conditions of employment.
Employees on FMLA have no greater right to reinstatement or other benefits and conditions of employment than if they had not taken leave.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

6. Leave Schedule Full/Continuous Leave
Leave that is full-time/continuous (e.g., 12 consecutive weeks)
Reduced Schedule Leave
Schedule of leave that reduces the number of hours an employee works daily or weekly (e.g., full-time to part-time)
Intermittent Leave
Leave taken periodically and may be taken from less than an hour to weeks at a time
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

7. Leave Reasons & Certification Types
Employee’s or family member’s serious health condition
Medical Certification Form
Newborn (Paternity)
Copy of application for birth certificate
Adoption or Foster Care
Court document with date of placement
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

8. Certification: Serious Health Condition
Six Serious Health Condition categories under the FMLA:
Hospital Care
Absence Plus Treatment
Pregnancy
Chronic Conditions Requiring Treatments
Permanent/Long-term Conditions
Multiple Treatments
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

9. Integrated Intake Overview
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

10. Customer Disability and Leave Management Line at Unum
NOTE: Intake line at Unum will reference disability claim. Employees should follow this process to report all leave types, including FMLA, Extended Sick Leave, and STD.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

11. Leave/Claim Intake Process
When employee calls Unum, the following information will be requested:
Name and social security number or employee id number
Date of birth
Complete address and phone number
Company
Marital status and number of dependents
Occupation (job title)
Physician’s name, address and phone number
Brief description of medical condition
Cause of medical condition (illness or injury) or need for leave
Your last day worked and first day absent from work due to condition
Date and description of illness or injury (disability claims only)
Date of your first visit, your most recent visit and your next scheduled visit with your physician for this condition (disability claims only)
Date you expect to return to work (if known) or the actual date if already returned to work
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

12. Leave/Claim Intake Process
During telephonic intake for leave claims, the caller is also instructed to provide the Attending Physician with a signed authorization to release information to Unum so that the medical information needed to process the claim can be obtained.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

13. FMLA Leave Management Process
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

14. FMLA Leave Management - Process to Request New Leave
Within 2 business days of the telephonic leave request, Unum will mail a packet to the employee containing:
Notice of eligibility or ineligibility for FMLA leave
FMLA Rights & Responsibilities
If eligible:
Conditions of leave and employee obligations
Medical Certification form if applicable
Permission to Contact form if applicable
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

15. Medical Certification Requirements
FMLA leave with a concurrent STD/Extended Sick Leave claim
No medical certification form is requested for the FMLA leave
FMLA will be approved concurrently with the STD/Extended Sick Leave claim
If the STD/Extended Sick Leave claim is not approved, Unum will send a subsequent request for medical certification if needed
FMLA leave only
If eligible, a medical certification form or appropriate documentation is requested
***Certifications are reviewed by leave specialists.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

16. FMLA Certification Timeline for absences NOT being processed for disability
Day 1 - Report of family medical leave
Certification is due 15 days from the date of request
Day 16 - Certification Reminder letter sent to employee if certification has not been submitted
Certification due date extended 7 calendar days
Day 23 - FMLA leave denial letter sent to employee if certification not submitted
Incomplete certifications received are returned to employees with a certification due date extension
Certification due date is extended 7 calendar days from original due date or 10 calendar days from the date of the incomplete letter, whichever is later
NOTE: This process includes absences for employees on leave due to workers’ compensation claims. FMLA will run concurrently if the employee is eligible and approved per the process above.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

17. FMLA Leave Management – Denial Reversal Process
If an employee submits a complete and qualifying certification:
Within 15 calendar days of an FMLA leave denial
- Unum will send an to UHR contact notifying that a complete/qualifying certification has been received and that the denial will be reversed in 24 hours.
Beyond 15 calendar days of an FMLA leave denial:
Denial never reversed absent extenuating circumstances
If a denial is not reversed, leave may be approved prospectively from the date complete/qualifying certification was received.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

18. FMLA Leave Management – Certification Review and Advice to Leave
Certification Screening Checklist
Incomplete Certifications
Returned to employee (with copy and explanation)
Validity Questioned
Verify authenticity
Request Recertification
Request 2nd Opinion (on original certifications)- Employer pays for this
Clarification Needed for Complete Certifications
Nurse Case Manager will contact the doctor (with signed permission to contact)
Complete Certification
Evaluated for qualification under FMLA regulations leave law
FMLA Approvals from Short-term Disability Approvals, where possible
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

19. FMLA Leave Management - Ongoing
Unum monitors approved/pending FMLA leaves and/or Extended Sick Leave/Disability claims through Return to Work
Request medical recertification as needed and allowed by law
Requests for extensions
After minimum duration specified by health care provider has passed
Every 45 days for indefinite or unknown durations
Change in circumstances
On-going validity of absences questioned
Receive and verify intermittent hours reports
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

20. FMLA Leave Management – Return to Work
Verify Return To Work plans and remind employees to submit Return to Work Authorization, when appropriate
Confirm actual return to work date with the manager and HR contact via
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

21. Key Capabilities of Unum’s Program
Single dedicated toll-free number for integrated intake
Compliance with federal regulations
Ongoing advisement and support of internal legal counsel regarding compliance with federal regulations
Centralized and automated eligibility determination and leave tracking
Consistent administration across workforce
Advice to Leave Service
Measure, track, analyze and report all FMLA leaves
Integrated FMLA/STD/Extended Sick Leave processes, where appropriate
Nurse Case Manager clinical advisory expertise
FMLA/STD Integrated reporting
Intermittent hours tracking and reporting
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

22. Roles & Responsibilities
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

23. Employer Obligations FMLA
Notify the employee of his/her FMLA rights within 2 business days of becoming aware of the possible need for leave.
Notify the employee when lost time from work is being counted as FMLA time.
Return the employee to the same or equivalent job when they return from leave.
Disregard FMLA lost time whenever taking disciplinary action for excessive absences.
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

24. Employee Responsibilities
Contact Unum immediately to report Family/Medical leaves or Disability claims at
Notify supervisor of leave request
Supply requested certification to Unum within specified timeframes
Provide Unum with signed copy of Authorization to Release Information.
Maintain contact with Unum and Supervisor while on leave
Notify Unum and Supervisor of any changes in return to work status or date
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

25. University Human Resources Responsibilities
Provide employee with leave brochure as requested
Ensure that all family/medical leaves are reported to Unum immediately
If an employee cannot, will not, or has not reported a leave to Unum, UHR should do so in order to facilitate compliance.
Facilitate an ongoing dialogue with Unum regarding status determinations, problem/suspect leaves and other extenuating circumstances
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

26. Contact Information
Leave Management Center
FMLA/Leave Representatives may be reached by calling the toll free number and choosing the option for inquiring about an existing family/medical leave
Fax number:
Unum’s Benefits Center (Short-term Disability) Unit
Call toll free number and choose the option to inquire about an existing disability claim
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.

27. Any Questions?
Future technologies for Michigan include: Smart manufacturing, information technology and informatics, alternative energy / power train, homeland defense
CRAA-----Intelligent robotics, unmanned vehicle systems
FAJRI---- Fastening and Joining of mechanical joints
PDMC----Improving manufacturing systems, reduce waste, increase efficiency, next generation
vehicle systems (wireless electrical/electronic systems)
CAIR-----Informatics including homeland security. A proposal to the federal agencies is under
review currently.
Faculty working, in part, through above centers have achieved some first successes that will be summarized below.