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Published byRosanna Cummings Modified over 9 years ago
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Facilities Development and Management 1
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Annie Hoss – Director Mike Geck – Work & Asset System Specialist Mona Sabet – Work Control Coordinator Paulette Renfro – Work Control Clerk 2
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Receive building and grounds maintenance requests Create work orders Dispatch work orders to skilled trades and laborers for completion Monitor work order system Provide customer service and follow up Provide reports and information to management 3
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Leaks Clogs/overflowing toilet Spills Too hot/too cold Carpet cleaning Elevators Grounds issues, e.g. such as broken or gushing irrigation device or sprinkler head Trash/recycling issues Electrical outage Gas leak or smell of gas HVAC issues Water outage Broken pipe or water line Fire alarm sounding off Inoperable lock Certain pest or animal control situations ADA compliance issues, e.g. door openers, obstructed routes Fire Marshal or code compliance corrective action Broken windows, doors, glass Any building or grounds repair or maintenance issue 4
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Customer Request Web Form http://www.csusm.edu Customer Request Web Form Employee Resources Page http://www.csusm.edu/facultystaff/empResources.html Employee Resources Page Extension 4601 AiM https://fsapp.csusm.edu:8443/fmax/login AiM 5
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Floyd Dudley, II – Director, Facility Services Calvin Biggers – Assistant Director, Operations George Martinez – Manager, Custodial & Grounds 6
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Floyd Dudley, II – Director, Facility Services Calvin Biggers – Assistant Director, Operations George Martinez – Manager, Custodial & Grounds 7
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Areas of Responsibility Facilities maintenance, custodial & grounds maintenance, HVAC & utilities maintenance, small projects and associated regulatory compliance Facility Services - Facts & Figures 38 state employees – skilled trades, laborers, grounds, administrative, student assistants 25 contracted employees – custodial and grounds 7,069 work orders opened FY 10/11 2.0mil sq ft of campus buildings The Team Calvin Biggers -Assistant Director of Operations George Martinez – Manager of Custodial and Ground Services Stephanie Hebert – Assistant to the Director of Facility Services 8
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HVAC & Utilities Maintenance Skilled Trades – Operating Engineer, Building Service Engineers, Refrigeration Mechanic, Plumber and Electricians Hot and cold calls, odors, noises from ventilation Fire alarms Elevators Floods Water outages Natural gas odors After hours emergencies Lighting campus wide Power outages Small projects Preventative maintenance on utilities and equipment 9
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Facilities Maintenance and Small Projects Skilled Trades - Auto Shop, Carpenters, Lock Shop, Maintenance Mechanics and Painter Clogs/overflowing toilet Inoperable lock Certain pest or animal control situations ADA compliance issues, e.g. door openers, obstructed routes Fire Marshal or code compliance corrective action Broken windows, doors, glass Any building or maintenance issues 10
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Custodial and Grounds Trades Workers – Gardening Specialist and Laborers Graffiti removal Spills Carpet cleaning Trash/recycling issues Pressure Washing Small Moves Small Grounds issues Broken or gushing irrigation device or sprinkler head Compost Pile Small Projects Custodial and Grounds Contracts After hours campus cleaning Window washing General campus grounds maintenance and athletic fields 11
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Floyd Dudley II – fldudley@csusm.edu x4624fldudley@csusm.edu Calvin Biggers – cbiggers@csusm.edu x4614cbiggers@csusm.edu George Martinez – gmartine@csusm.edu x4608gmartine@csusm.edu 12
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What questions do you have for us? 13
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Feedback Form (http://www.csusm.edu/facilities/customerrequest/index.html)http://www.csusm.edu/facilities/customerrequest/index.html Email: facilityservices@csusm.edufacilityservices@csusm.edu Email: ahoss@csusm.eduahoss@csusm.edu 14
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